Travel Info

Baggage and service fees

Baggage and service fees

Find all the useful information you need to prepare your checked and hand baggage.

What can you take with you on board?

What is the size limit for hand baggage?

How many baggage items can you check in?

What is the weight limit for each baggage item? What items are prohibited?

Find all the answers to these questions

Baggage allowance

BAGAGGE ALLOWANCE

Royal Air Maroc has a very generous baggage policy based on the principle of the number of pieces (Piece concept). 

Royal Air Maroc has the following baggage allowance:

Depending on the destination, you may be eligible for an extra baggage allowance.

Checked baggage: A new piece concept 

Luggage allowance on all flights operated by Royal Air Maroc is based on the "Piece Concept", which defines the number of items of baggage and maximum weight allowed per person.  This allowance varies according to the travel destination and booking classes.

This means that each adult passenger can check in one or two pieces of baggage depending on the travel destination.  The permitted allowance is indicated on the ticket or travel memo in the box reserved for this purpose under the code: PC

Baggage over 32Kgs of which the sum of the three dimensions exceeds 203 cm must be taken to the freight service.              

The baggage is indicated in the memo travel under the following code:  PC

Destinations

Economy Class

Premium Class

All Royal Air Maroc flights with the exception of North America (USA-Canada-Brazil)-Libya-Egypt-Saudi Arabia-Lebanon- Africa

1 piece of baggage weighing 23 kg

2 pieces of baggage weighing 23 kg each

North America(USA-Canada-Brazil)-Africa-Libya-Egypt-Saudi Arabia-Lebanon

2 pieces of baggage weighing 23 kg each

3 pieces of baggage weighing 23 kg each

SAFAR FLYER (Silver-Gold-Ambassador) for all destinations

+ 1 additional piece of baggage weighing 23 kg

+ 1 additional piece of baggage weighing 23 kg

*Baggage allowance for children (CHD) is the same as adults

*Baggage allowance for babies under 2 years of age: 1 piece of baggage weighing 10 kg maximum.

EXCESS BAGGAGE

For each piece of baggage presented over the permitted allowance, a fee will be charged.
From 1st November 2011, on all Royal Air Maroc flights, fees will be based on the “Piece Concept” which means that a fee will be charged for each piece of additional baggage presented over the permitted allowance.
Piece Concept system

These fees vary depending on the destination and the number of extra pieces of baggage :

All flights except between Turkey and Africa, and to and from America

 

Domestic Destination*

From /to : Europe/Maghreb except Libya*

From/to: Africa/Libya/Egypt/Saudi Arabia/Lebanon
** 

1st additional piece

(up to 23 kg) *1

550 MAD

55€ / 550 MAD

150€ / 1500 MAD

2nd additional piece 

(up to 23 kg) *1

1000 MAD

150€ / 1500 MAD

250€ /  2500 MAD

3rd additional piece (and over)

(up to 23 kg) *1

1500 MAD

150€ / 1500 MAD

350€ /  3500 MAD

*1 Overweight baggage:

- per piece (between 23 kg and 32 kg maximum)

- Dimension (between 158 and 203 cm)

550 MAD

55€ / 550 MAD

100 €/1000 MAD

 

* Domestic: All flights within Morocco
* All flights to and from Europe/Maghreb

  - Morocco to and from Europe

  - Morocco to and from Maghreb ( except Libya )

  - Europe to and from Maghreb ( except Libya )

**All flights to and from Africa/Libya/Egypt/Saudi Arabia/Lebanon 

  - Morocco to and from Africa/Libya/Egypt/Saudi Arabia/Lebanon

  - Europe to and from Africa/Libya/Egypt/Saudi Arabia/Lebanon

  - Maghreb to and from Africa/Libya/Egypt/Saudi Arabia/Lebanon

For baggage that exceeds the total of the dimensions 203cm and/or weighs between 23kg and 32kg, a prior agreement is required for acceptance on board.

*Note

No baggage weighing more than 32Kg and/or the dimensions of which exceed 300cm will be accepted as checked baggage. This should be taken to freight.
The baggage allowance of combined journeys between Royal Air Maroc and other airliners will be given to each flight if the two tickets are presented for check-in.

NB : Charges indicated above are accumulative

The customer may be asked to pay additional baggage charges, overweight charges and oversized charges 

Between Africa and Turkey

 

Fee

From the 1st to 10th additional piece (up to 23 kg)

120 €

From the 1st to 10th additional piece (up to 32 kg)

150 €

11th additional piece (and over) (up to 23 kg)

250 €

Overweight/oversized baggage

 30 €

 

To and from America  (Canada, USA, Brazil)

 

Fee for each additional piece

 Overweight/oversized baggage fee

From Morocco

1500 MAD

500 MAD

From Europe/Algeria/Tunisia/Middle East/Africa

150 €

50 €

From USA/Brazil

150 USD

50 USD

From CANADA 

150 CAD

50 CAD

CANADA to MIDDLE EAST

160 CAD

50 CAD

CANADA to AFRICA

190 CAD

50 CAD 

 

SPECIAL BAGGAGE 

Bicycles

The transport of bicycles is not included in the baggage allowance (please refer to fees for sports equipment)
Bicycles are only accepted in the hold The pedals must be removed or turned inwards. The wheels can be removed and attached to each side of the frame, tires can remain inflated.

Gasoline engine

The transporting of gasoline engine is not included in the baggage allowance.  Mopeds, motorcycles, portable generators as well as any objects with a gasoline engine are allowed to be transported, provided that the entire fuel system (carburetor, tank, pump and pipes) is completely dry. Any fuel systems that are not completely dry will be refused at check-in.

Edible Oil

The transport of oil in the hold as well as in the cabin on board RAM flights is PROHIBITED.

Televisions

The transport of unpacked televisions is prohibited, regardless of the size.  They must be firmly packed. They are accepted in the cabin but must be the only cabin baggage carried on board (115 cm). In the hold, they should have the label "subject to special conditions" fixed to them.

Weapons and ammunition

Passengers must not include the following items in their Baggage :

(a) Firearms and ammunition other than those intended for hunting or sport which, in order to be accepted as Checked Baggage, must be unloaded, suitably packed and have the safety catch on. The carriage of ammunition is subject to the ICAO and IATA Dangerous Goods Regulations, as stated in paragraph (a) above;

(b) Cutting weapons, stabbing weapons and aerosols that may be used as attack or defense weapons;

(c) Antique weapons, swords, knives and other weapons of this type. This type of item may not be transported in the cabin under any circumstances. They may nevertheless be accepted as Checked Baggage, at the Carrier´s discretion.

Battery-run Wheelchairs

Royal Air Maroc requests that :

 PROHIBITED ITEMS

You are forbidden to have on your person or in your baggage the following items on board a Royal Air Maroc flight:

Prohibited items in the cabin and luggage:

DELAYED OR DAMAGED LUGGAGE

Undelivered baggage 

Baggage missing? 

We are very sorry that your baggage did not arrive on time for your arrival at your destination. Please be assured that Royal Air Maroc staff will make every effort to return it to you as quickly as possible.
Please contact directly the lost luggage serviceIf at your destination, one or more items of baggage are missing, please contact immediately the Royal Air Maroc lost baggage service to make an official claim. Written confirmation of this claim will be issued with a reference number to be kept.

The more information you can provide about your baggage - color, brand, distinguishing marks, etc., the easier it will be for us to locate it.
We are doing everything possible to find your baggage. Once you have made an official claim, the information will be entered into an international tracing system called Worldtracer , linked to  several hundred airliners. You can use your tracing number to check the status of your bag and claim.  Once your bag has been found we will contact you to organize its delivery.

Damaged baggage

If, on receipt of your baggage you notice the slightest problem (Baggage open or damaged), please contact our Baggage Service immediately.

ASSISTANCE FEES FOR SPECIAL PASSENGERS

Special passengers

Baggage Allowance

Baggage transported free of charge as well as the baggage allowance

 Fee

Infant

10 kg

Buggy or carrycot 

 

Reduced-mobility passenger

Normal allowance

Wheelchair,walker or other assistive device

 Excess: Normal fee

Passenger with guide dog

Normal allowance

Guide dog

 Excess: Normal fee

Passenger on stretcher with a safety assistant

1 additional piece for each person, to be mentioned on the tickets

 

Excess: Normal fee

Extra Seat +CBBG

1 additional  piece, to be mentioned on the tickets

 

Excess: Normal fee

TRANSPORT OF ANIMALS AND SPORT EQUIPMENT 

 

 

Domestic Destination

From /to : Europe/Maghreb except Libya*

From/to: Africa/Brazil/Canada/USA/Libya/Egypt/Saudi Arabia/Lebanon

Transport of sport Equipment(1)

Up to 23 Kg/158 cm

500 MAD

550 MAD/55 €

1500 MAD/150 €/150 USD/150 CAD

 

Up to 32 Kg/203 cm

700 MAD

1000 MAD/100 €

2000 MAD/200 €/200 USD/200 CAD

 

Up to 32 Kg/300 cm

1000 MAD

1500 MAD/150 €

3000 MAD/300 €/300 USD/300 CAD

Transport of Animals

Passengers travelling with a pet in cabin  (PETC)2

250 MAD

550 MAD/55 €

1000 MAD/100 €/100 USD/100 CAD

 

Passenger travelling with a pet in hold* *(AVIH): Up to 23 KG

500 MAD

500 MAD/50 €

1500 MAD/150 €/150 USD/150 CAD

 

Passenger travelling with a pet in hold* *(AVIH): 24 to 46 KG

1000 MAD

1500 MAD/ 150 €

2500 MAD/250 €/250 USD/250 CAD

 

Passenger travelling with a pet in hold* *(AVIH): 47 to 70 KG

2000 MAD

2500 MAD/ 250 €

4500 MAD/450 €/450 USD/450 CAD

LIMITED BAGGAGE RESTRICTION 

Certain items can be exceptionally transported:
Pacemaker implants after operation.

Medicines and toiletries, necessary or useful during the flight, carried in hand or checked baggage or:
For flights departing from airports in North America and the European Union, the transport of certain products is subject to the following restrictions:

SPECIAL SERVICE FEES

 

Description

Fee

Domestic animals

Authorised animals: dogs, cats and birds

One additional baggage fee (see excess baggage) 

No charge for Safar Flyer Gold

Infants

(0-2 years old)

Accompanied infant

If the baby doesn’t take up a seat, the fee is 10% of the fare paid by the accompanying person 

If the infant takes up a seat, the rate is the same as for children from 2 to 12 years old

Children (2 to 12 years old)

Magic Universe: special care, children’s meals as well as a choice of toys

Reduction applied to the adult fare 

Same fare as a normal adult single fare

Accompanied children or infants (0 to 12 years old)

Assistance at the airport, on board and during connections 

Ensure the safety and comfort of your child

If there are several children under the age of 8 in the same family, only the eldest will be issued a ticket at the normal adult single rate.

Unaccompanied children (2 to 12 years old)

UM (Unaccompanied Minor: 4-8 years old): under the constant care of staff from check-in to the final destination

50 EUROS per booking for a direct flight 

100 EUROS for a flight with connection

SERVICE FEES 

Following all the world's major airlines, Royal Air Maroc has introduced service fees that are charged according to the service provided for the customer.
The ticket price includes the price of the flight, to which is added any additional charges, airport charges and service fees. Service charges are per ticket per passenger.

Service fees will vary depending on the destination and point of sale selected

Each point of sale offers a specific service:

Royalairmaroc.com : Available 24h/7, fast with great e-services, e-news information on current promotions and plenty of advantages.

Royal Air Maroc agency: personalized service

Call centers: Available 24/7, advice 

Administrative costs

Service fees apply according to the following table

 

To Morocco

From Morocco

Booking  fees for tickets issued in an agency

60 $ / 15 £ / 25 €

480 dhs (economy)
960 dhs ( premium )

Telephone booking fees

Online booking fees

4 £ / 5 € / 8 € ( FRANCE ) 

80 dhs

 

   

With Royal Air Maroc, you can book your car hire online for all our destinations and many others around the world. Our partnerships with Europcar and Holiday Autos guarantee you the best rates for your leisure and business car hires.

In addition, Safar Flyer customers can earn Miles and take advantage of great discounts.

Please note : When using this service, you will be redirected to the websites of our partners responsible for all aspects of this service.