Travel Info

Baggage and service fees

Find all the useful information you need to prepare your checked and hand baggage.

What can you take with you on board?

What is the size limit for hand baggage?

How many baggage items can you check in?

What is the weight limit for each baggage item? What items are prohibited?

Find all the answers to these questions

Baggage allowance

Hazardous Materials Regulations

Pack Safe.pdf 260.32 kB

1 - BAGGAGE ALLOWANCE:

NETWORK

Economy

Business

SAFAR FLYER SILVER/GOLD/
AMBASSADOR

RAM network excluding:

USA/Brazil/Canada/Africa/Libya/Egypt/Saudi Arabia/Lebanon/Turkey

1 piece of baggage weighing 23 kg

2 pieces of baggage weighing 23 kg each

+ 1 additional piece of baggage weighing 23 kg

USA/Canada/Africa/Libya

Egypt/Saudi Arabia/Lebanon/Turkey

2 pieces of baggage weighing 23 kg each

3 pieces of baggage weighing 23 kg each

+ 1 additional piece of baggage weighing 23 kg

Brazil

2 pieces of baggage weighing 32 kg each

2 pieces of baggage weighing 32 kg each

+ 1 additional piece of baggage weighing 32 kg

Qatar

2 pieces of baggage weighing 23 kg each

2 pieces of baggage weighing 32 kg each

+ 1 additional piece of baggage weighing 32 kg :Business

+ 1 additional piece of baggage weighing 23 kg:Economy

2- EXCESS BAGGAGE FEES:Table 1All flights except those between Turkey and Africa (table 2), to and from America (table 3), Laayoune, Dakhla to and from Las Palmas
 

Flights

Domestic

To/from

Europe/Maghreb

except Libya*

To/from Africa/
Libya/Egypt/Saudi Arabia

/Lebanon/Qatar**

1st additional piece

(up to 23 kg) *1

550 MAD

55€ / 550 MAD

150€ / 1500 MAD

2nd additional piece 

(up to 23 kg) *1

1000 MAD

150€ / 1500 MAD

250€ /  2500 MAD

3rd additional piece (and over)

(up to 23 kg) *1

1500 MAD

150€ / 1500 MAD

350€ /  3500 MAD

*1 Over :

- Weight per piece (between 23k and 32k Max.)

- Dimension (between 158 and 203 Max.)

550 MAD

55€ / 550 MAD

100 €/1000 MAD

 

* refers to flights to/from EUROPE/MAGHREB                                                        

- MAROCCO <-> EUROPE   (except Laayoune, Dakhla to and from Las Palmas)                                                                              

- MAROCCO <-> MAGHREB (except Libya)                                                             

- EUROPE <-> MAGHREB (except Libya) 

** refers to flights to/from AFRICA/LIBYA/EGYPT/SAUDI ARABIA/LEBANON/QATAR

 - MAROCCO <-> AFRICA/LIBYA/EGYPT/SAUDI ARABIA/LEBANON/QATAR

- EUROPE <-> AFRICA/LIBYA/EGYPT/SAUDI ARABIA/LEBANON/QATAR

- MAGHREB  <-> AFRICA/LIBYA/EGYPT/SAUDI ARABIA/LEBANON/QATAR

Excess luggage to and from Bamako is limited to 10 items per passenger.

Passengers with more than 10 items will need to send their luggage via Fret.

Table 2: Between Africa and Turkey (bidirectional)

Between Africa and Turkey

Fees

From the 1st to 10th additional piece (up to 23 kg)

120 €

From the 1st to 10th additional piece (Greater than 23 kg not exceeding 32kg)

150 €

11th additional piece (and over) (up to 23 kg)

250 €

Overweight/oversized baggage

 50 €

 Table 3: To and from America  (Canada, USA, Brazil)

Area

Fees for each additional piece

 Overweight/oversized  fees

Departures from Morocco

1500 MAD

500 MAD

Departures from Europe/Algeria/Tunisia/Middle East/Africa/Qatar

150 €

50 €

Departures from USA

150 USD

50 USD

Departures from CANADA 

150 CAD

50 CAD

CANADA to MIDDLE EAST

160 CAD

50 CAD

CANADA to AFRICA

190 CAD

50 CAD 

Departures from Brazil

150 USD

Not authorised

Table 4: Laayoune, Dakhla to and from Las Palmas

Laayoune, Dakhla to and from Las Palmas

Fees

1st additional piece

400MAD / 40€

2nd additional piece 

800MAD / 80€

Overweight/oversized baggage

400MAD / 40€

3 –SPECIAL PASSENGERS:

Special passengers

Fees

Baggage transported free of charge as well as the baggage allowance

 Fees

Infant

10 kg

Buggy or carrycot 

 

Reduced-mobility passenger

Normal Fee

Wheelchair or walker

 Excess: Normal fee

Passenger with guide dog

Normal Fee

Guide dog

 Excess: Normal fee

Passenger on stretcher with a safety assistant

1 additional piece for each person, to be detailed on the tickets

 

Excess: Normal fee

Extra Seat +CBBG

1 additional  piece, to be detailed on ticket

 

Excess: Normal fee

4- TRANSPORT OF SPORTS EQUIPMENT
   

Flights

Domestic

To/from

Europe/Maghreb

except Libya*

To/from Africa/America/Brazil/
Libya/Egypt/Saudi Arabia/Lebanon/ Qatar***

Transport of sport Equipment(1)

Up to 23 Kg/158 cm

500 MAD

550 MAD/55 €

1500 MAD/150 €/150 USD/150 CAD

 

Up to 32 Kg/203 cm

700 MAD

1000 MAD/100 €

2000 MAD/200 €/200 USD/200 CAD

 

Up to 32 Kg/300 cm

1000 MAD

1500 MAD/150 €

3000 MAD/300 €/300 USD/300 CAD

* refers to flights to/from EUROPE/MAGHREB                                                    

- MAROCCO <-> EUROPE                                                                                    

- MAROCCO <-> MAGHREB (except Libya)                                                           

- EUROPE <-> MAGHREB (except Libya)

***refers to flights to/from AFRICA/AMERICA/BRAZIL/LIBYA/EGYPT/SAUDI ARABIA/LEBANON/QATAR

- MAROCCO <-> AFRICA/AMERICA/BRAZIL/LIBYA/EGYPT/SAUDI ARABIA/LEBANON/QATAR

- EUROPE <-> AFRICA/AMERICA/BRAZIL/LIBYA/EGYPT/SAUDI ARABIA/LEBANON/QATAR

- MAGHREB <-> AFRICA/AMERICA/BRAZIL/LIBYA/EGYPT/SAUDI ARABIA/LEBANON/QATAR

(1)  Relevant sports equipment as follows:

Golf, Water skis, fishing equipment, weapons, scuba diving equipment, Pole vaults, tandem bicycles, surfboards, windsurfers, hand-gliders, paragliders and canoes.

The first golf bag up to 23KG is free of charge

A 23 kg kite board measuring up to 220x40x40cm is free of charge

Fishing material (including 2 rods, 1 pair of boots, 1 box and 1 net) is free of charge if under 300 cm long. Any items above this number should be considered as excess baggage.

Special Baggage Bicycles

 The transportation of bicycles is not included in the baggage allowance (see taxation of sporting equipment). They are only accepted in checked baggage.

The pedals must be removed or placed inside.  The wheels can be removed and attached to each side of the frame, while the tyres may remain inflated.

 Petrol engines

 The transportation of petrol engines is not included in the baggage allowance. Mopeds, motorcycles, portable generators and any other vehicle with an engine are permitted on air transport, provided that the entire fuel system is completely dry, including carburettor, fuel tank, pump and pipework. Any system that is not properly dry will be refused registration.

 Cooking Oil

 The transportation of oil on board RAM flights is forbidden, whether in the hold or in the cabin.

 Television sets

 The transportation of exposed television sets is prohibited, regardless of the dimensions. Solid packaging is mandatory. They can be accepted in the cabin but must constitute the sole authorised cabin baggage item (115 cm). In the hold, they will be accompanied by a special "accepted with reservations" label.

 Weapons and ammunition and parts thereof

 Ammunitions and firearms (pistols, revolvers, etc.), except for unloaded weapons belonging to escorts accompanying deported or expelled passengers. Acceptance of these weapons is subject to specific conditions applied during stopovers in collaboration with local authorities.

Shotguns for use in sporting competitions, as well as hunting cartridges, toy guns of all types, swords, pointed or sharpened weapons, knives and sharp objects, explosive and flammable substances, chemical and toxic substances are all prohibited.

 Battery-powered wheelchairs

 They are accepted provided that:

The storage battery is fixed securely to the chair.

The two battery terminals are disconnected and isolated, by the use of an adhesive strip.

 PROHIBITED ITEMS

 On board Royal Air Maroc flights, the following items are prohibited on your possession and in your luggage:

  •  Explosives, ammunition, firecrackers, fireworks, rockets, etc.
  • Toxic products and etiologic agents.
  • Radioactive substances
  • Magnetised material
  • Paintings, Oil, Flammable products, Matches (except on you).
  • Corrosive or oxidising products, irritants, acids, wet batteries, soda or potassium hydroxide, mercury, etc.
  • Compressed gas, gas camping stoves.
  • Lithium batteries, unless already enclosed within electronic devices. Lithium replacement batteries may only be carried in hand luggage.
  • Lithium-battery powered devices, otherwise known as Hoverboards, SEGWAYS, Balance Wheels, Solowheels and Airwheels

Items prohibited on board:

 Firearms, knives or any sharp objects are prohibited in the cabin.

 Delayed or damaged luggage Undelivered luggage

 Are you missing an item of luggage?

We sincerely regret that your luggage was not delivered safely in time for your arrival at your destination. Rest assured that staff at Royal Air Maroc will do their utmost to return it to you as quickly as possible.

Please contact the lost luggage desk directly to make an official statement. You will be given a written confirmation of your statement and a personal reference number.

The more information that you provide about your luggage (colour, make, distinguishing marks etc.), the easier it will be for us to find it again.

Once you have made your official statement, the information is fed into an international luggage search system known as Worldtracer, which connects hundreds of airlines worldwide.

You can use your reference number to track the delivery of your delayed luggage and check the status of your case.

Once your luggage has been found, we will contact you to arrange for delivery.

Damaged luggage

If upon receipt of your luggage you notice the slightest problem with it (open or damaged luggage), contact our Luggage Service immediately.

LIMITED BAGGAGE RESTRICTION 

Certain items can be exceptionally transported:
Pacemaker implants after operation.

Medicines and toiletries, necessary or useful during the flight, carried in hand or checked baggage or:
For flights departing from airports in North America and the European Union, the transport of certain products is subject to the following restrictions:

  • Liquid medications (insulin, syrups) are accepted with a prescription in the name of the passenger.
  • Liquids and tubes of cream not exceeding 100ml must be placed in transparent plastic bags 20cm x 20cm. 
  • Dry ice used for packing perishables in hand baggage, is limited to 2kg.
  • Alcoholic beverages (not exceeding 70 ° alcohol), perfumes, colognes: the net quantity of alcoholic liquid in each container should not exceed 5l, and the total net amount of perfume or cologne transported by each passenger should not exceed 2l and the net quantity of each individual item in should not be more than 0.5 l.
  • Articles for smoking for the personal use of the passenger carried on their person.
     However, lighter fuel and refills, and lighters containing unabsorbed liquid fuel are prohibited.
  • Therapeutic oxygen
SPECIAL SERVICE FEES
 

Description

Fee

Infants

(0-2 years old)

Accompanied infant

If the baby doesn’t take up a seat, the fee is 10% of the fare paid by the accompanying person 

If the infant takes up a seat, the rate is the same as for children from 2 to 12 years old

Children (2 to 12 years old)

Magic Universe: special care, children’s meals as well as a choice of toys

Reduction applied to the adult fare 

Same fare as a normal adult single fare

Accompanied children or infants (0 to 12 years old)

Assistance at the airport, on board and during connections 

Ensure the safety and comfort of your child

If there are several children under the age of 8 in the same family, only the eldest will be issued a ticket at the normal adult single rate.

Unaccompanied children (2 to 12 years old)

UM (Unaccompanied Minor: 4-8 years old): under the constant care of staff from check-in to the final destination

50 EUROS per booking for a direct flight 

100 EUROS for a flight with connection

SERVICE FEES 

Following all the world's major airlines, Royal Air Maroc has introduced service fees that are charged according to the service provided for the customer.
The ticket price includes the price of the flight, to which is added any additional charges, airport charges and service fees. Service charges are per ticket per passenger.

Service fees will vary depending on the destination and point of sale selected

Each point of sale offers a specific service:

Royalairmaroc.com : Available 24h/7, fast with great e-services, e-news information on current promotions and plenty of advantages.

Royal Air Maroc agency: personalized service

Call centers: Available 24/7, advice 

Administrative costs

Service fees apply according to the following table

 

To Morocco

From Morocco

Booking  fees for tickets issued in an agency

60 $ / 15 £ / 25 €

480 dhs (economy)
 960 dhs ( premium )

Telephone booking fees

  •      Morocco to Morocco: 60 dhs (economic) 120 dhs (business)
  •      France to Morocco / Other destinations: 10 €
  •      Italy to Morocco: 30 € / Other destinations: 40 €
  •      Spain to Morocco: 30 € (economic) € 40 (business)
  •      Spain to another destination: € 50 (eco) € 70 (business)
  •      Switzerland to Morocco: 40 CHF / Other destinations: 60 CHF
  •      Netherlands to Morocco / Other destinations: 20 €
  •      Germany / Belgium to Morocco: 20 € / Other destinations: 30 €
  •      England to Morocco: 15GBP / Other destination: GBP 20
  •      Canada to Morocco / Other destination: CAD 20
  •      USA to Morocco / Other destinations: USD 20
  • to Europe 100/260/360 dhs (economic) 720dhs (business)
  • to Algiers / Tunis: 240 dhs (economic) 480 dhs (business)
  • Other destinations to 480 dhs (economic) 960dhs (business)

Online booking fees

4 £ / 5 € / 8 € ( FRANCE ) 

80 dhs

 

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With Royal Air Maroc, you can book your car hire online for all our destinations and many others around the world. Our partnerships with Europcarand Holiday Autos guarantee you the best rates for your leisure and business car hires.

In addition, Safar Flyer customers can earn Miles and take advantage of great discounts.

Please note : When using this service, you will be redirected to the websites of our partners responsible for all aspects of this service.

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