FAQ

FAQ

FAQ

Internet Security?

We offer a system of secure online payment using the latest technologies, in particular regarding the SSL data exchange protocol.  

Via algorithms, the SSL server software encrypts the information you enter (banking information, address, etc.) before sending it through the Internet: when the information is encoded, during transmission over

the web, it remains scrambled and is readable by our server only using a specially assigned decoding key.

This means you can be certain to purchase your ticket in complete confidentiality and security. If your

internet browser does not allow you to access this secure technology, please contact us to make your reservation. 

Data confidentiality?

Royal Air Maroc is committed to respecting the confidentiality of the data and does not sell, rent, sub-contract or exchange to a third party.

You maintain full control over information regarding yourself.

Through the choices you make and the information we store, we are able to know you better and thus better meet your expectations.

The information collected can then be used for the purpose of promotional, commercial or informative communication by Royal Air Maroc via different media.

What is the deadline for purchasing a ticket via the Internet ?

You can purchase your ticket online up until the day of departure.

I purchased a plane ticket online and would like it delivered to my address.

When you buy your ticket online Royal Air Maroc will send you a memo of all the information about your flight by e-mail. This memo is your flight ticket

I purchased a ticket online and would like to change the dates of travel?

To change the dates of travel go to "Manage My Booking" and enter your name and the reference number of your booking.

You can then change your travel dates (if the conditions of the fare allow this), 24/7.  

If you need to change your travel dates, Royal Air Maroc will fully refund your ticket purchase price if you cancel up to 24 hours after the reservation was made provided your reservation was made for a flight scheduled to depart at least seven days (168 hours) prior to departure.This policy applies only to transportation booked on Royal Air Maroc’s USA website or via Royal Air Maroc's US telephone reservations office, or its New York ticket office for transportation to or from the USA.

However, if you rebook your reservation, you will de required to pay any difference in fare if the ticket is no longer available at the same price and your ability to rebook will be subject to seats remaining available.

How can I reserve a flight on Royal Air Maroc if I don’t have any way to pay over the Internet?

Only payment by credit card is accepted on the Internet.

If you want to use another method of payment you need to contact a Royal Air Maroc agency in the country of your departure.

I bought a ticket via the Internet and would like a refund. Is this possible? 

If the fare conditions allows this, you can ask for a refund.

If you need to change your travel dates, Royal Air Maroc will fully refund your ticket purchase price if you cancel up to 24 hours after the reservation was made provided your reservation was made for a flight scheduled to depart at least seven days (168 hours) prior to departure. This policy applies only to transportation booked on Royal Air Maroc’s USA website for transportation to or from the USA or via Royal Air Maroc's US telephone reservations office, or its New York ticket office.

To do this you must contact the Royal Air Maroc agency for your country of departure or contact the call centre, the numbers of which you will find on www.royalairmaroc.com in the contact section. 

   

With Royal Air Maroc, you can book your car hire online for all our destinations and many others around the world. Our partnerships with Europcar and Holiday Autos guarantee you the best rates for your leisure and business car hires.

In addition, Safar Flyer customers can earn Miles and take advantage of great discounts.

Please note : When using this service, you will be redirected to the websites of our partners responsible for all aspects of this service.