Practical Guide

Special services

Special services

Royal Air Maroc hopes to help you any way possible and make your trip more enjoyable and comfortable as possible. Find out about our special services. Find all the useful information to plan your trip with confidence and advice from Royal Air Morocco to travel with peace of mind.

Pregnant women 

Pregnant women are accepted on Royal Air Maroc lines up to the eighth month of pregnancy at the beginning of their trip.

The passenger must be provided with a medical certificate from a gynaecologist stating the stage of her pregnancy.

A disclaimer must also be signed by the passenger.

Newborn babies

Air travel is not recommended for newborns during the first 7 days after birth.

Premature Babies 

Royal Air Maroc has incubators for transporting premature babies in the best conditions and agrees to transport them with an accompanying person, after medical approval and an additional examination by the company doctor. Special rates will be applied. 

Three tickets will be issued :

Passengers with reduced mobility 

Royal Air Maroc pays particular attention to passengers with reduced mobility and ensures optimum comfort, safety and support during the trip.  

We request that you inform us in advance regarding any disability you have and the level of assistance you require so that we can best accommodate your needs.

New U.S. regulations for the transport of passengers with reduced mobility  

Royal Air Maroc offers a wide range of services tailored to your needs (motor/auditory/visual or mental) to facilitate each step of your trip :

Royal Air Maroc offers a wide range of services tailored to your needs (motor/auditory/visual or mental) to facilitate each step of your trip: booking, boarding and disembarkation with the help of our dedicated staff, services and assistance on board.
These services are available when travelling on Royal Air Maroc flights to and from the United States.

New U.S. regulations:

The airports concerned are :

 You can also view the rules by clicking on the link at the bottom of this page.

PREPARING FOR YOUR TRIP 

Reduced mobility (motor, visual, hearing or mental) Do you use a wheelchair or other walking aids?

Royal Air Maroc offers a range of services from booking to disembarkation, for a stress free journey... 

Medical Certificate:

You will be asked to provide a medical certificate for the following exceptions :

Advance notice

 In case of specific needs, we require notification in advance on a flight for the following services:

Specific needs

You can request specific services when booking your trip.

Among the services offered, special meals (gluten-free meals, low cholesterol meals, etc.) can be served on board – remember to mention this at the time of booking.

Flight Information :

Royal Air Maroc staff are at your disposal to provide all the information to plan your trip in complete peace of mind :

Assistance

A safety assistant is required by Royal Air Maroc to accompany you during the flight in the following cases:

Safety assistant

Free transport of assistance dogs

You can travel with a guide dog for free.  You can also travel with an emotional/psychiatric support dog for free if you provide supporting documentation.

 Respiratory problems

You are allowed to take with you or use on board your own portable oxygen concentrator (POC) provided it is approved by the FAA (Federal Aviation Administration).

Please make sure you have the necessary number of batteries to operate the device during the flight (as recommended by the manufacturer, the sufficient number of hours of battery life, to provide not less than 150% of the expected maximum flight time).

Make sure that the additional batteries are packed so as to avoid damage and short circuiting. 

Do not hesitate to ask our reservation agents about transport conditions according to the assistance required for your particular disability.

Royal Air Maroc will inform you about the expected maximum flight time of each part of your itinerary 24-48hrs before departure if you advise us that you plan to operate your electronic respiratory device during your flight .

 

Portable oxygen concentrator (POC) 

For portable oxygen concentrators (POC), you will be asked to produce a medical certificate * at the airport, prepared in accordance with the requirements of SFAR (Special Federal Aviation Regulation) NO.106.

The brands for the air transport authorised by the FAA (Federal Aviation Administration) are :

Do you need to rent or buy a portable oxygen concentrator? Contact one of the following companies: 

Address: Angle Autoroute Casablanca-Rabat et route de Tit Mellil, Casablanca 20400 MAROC
Opening hours: 8:00 am to 5:00 pm
Telephone: 05 22 76 20 00
Calls answered 24/7: 05 22 76 20 76
Fax: 05 22 76 20 66
Email : vitalaire.maroc@airliquide.com

 Address: 01 rue ARAGO, Rés. Du palais IV quartier des hôpitaux CP 20370 Casablanca MAROC
Opening hours: Monday to Friday 8:00 am-12:30pm and 2:30 pm to 6:00 pm, Saturday 9:00 am to 12:00 pm
Telephone: 05 22 86 33 23
Calls answered 24/7: 06 63 43 86 31 or 06 61 32 25 58
Fax: 05 22 86 20 84
Email: avadmaroc@menara.ma

AT THE AIRPORT

CHECK-IN:

Additional allowance

In addition to the normal allowance, you can transport the following baggage:

In the hold:

In cabin:

 POC for respiratory problems
 prosthetic device

Identification of your baggage:

For the identification and prompt return of your baggage, a special label "Priority baggage" will be fixed to all your baggage, including your wheelchair.
 Handling of your wheelchair (or other items/personal mobility devices)
Are you travelling with a wheelchair or other personal mobility devices? Check in one hour before the opening time for the public.
In case you do not show up an hour before the flight, Royal Air Maroc will do their utmost to accept you, without delaying the flight.
If a wheelchair or other items/personal mobility device can not be stored in the cabin, for reasons of safety/security or lack of room , Royal Air  Maroc staff will put the article in the hold.
If you have a wheelchair using wet batteries (not reversible batteries), you will need to supply a packing box for the batteries at check-in, and the necessary tools for removing and installing the batteries.
These items will be given priority in the hold over any other items.
However, they must meet the accepted standards and loading requirements.

Assistance at the airport:

Need assistance? Do not hesitate to let us know: Royal Air Maroc will provide assistance for the following situations:

Restrictions: 

 Do you have reduced mobility? Royal Air Maroc will not impose restrictions that would not apply to other passengers, such as:

Access to information for the visually and/or hearing impaired people:

Are you visually and/or hearing impaired? Royal Air Maroc will ensure that you have access to the same information as other passengers, at the same time as them and at all stages of your trip: Information about flight safety, tickets, check-in, delays and/or cancellation of a flight, boarding, connections and "Lost and Found".
 Priority Boarding:
Do you need additional time to board and find your seat? Royal Air Maroc provides a pre-boarding service. Remember to identify the boarding gate.
Royal Air Maroc provides prompt assistance when boarding and disembarking. This enables you to find your seat calmly before the arrival of other passengers. Do not hesitate to request this service.
This assistance includes, if necessary the use of wheelchairs, cabin wheelchair and passenger with reduced mobility lift truck.
Seat assignment (Seating Accommodation Policy)

To enable us to provide you with seats to suit to your needs, please identify yourself to our staff (booking and/or check-in):

Royal Air Maroc will make every effort to assign the best seat for your needs. Safety regulations prevent us from assigning you a seat in front of the emergency exits.

ON BOARD 

Information on board:

Are you are visually or hearing impaired? You will be given timely information, the same as the other passengers: take-off and landing procedures, information concerning flight security, flight delays/diversions, programmes or aeroplane changes which will affect reduced mobility passengers, weather conditions at arrival, information on services on board (drinks and menus) and boarding gates for connections.

Safety briefings:

Are you deaf and/or blind and require an explanation of the security briefings? Royal Air Maroc conducts individual and discreet security briefings, for those who need more help in understanding them.

Assistance on board:

To guarantee a stress free trip, our crew can provide the following services on board to ensure that your trip is as enjoyable as possible: assisting movement to and from seats, assistance in preparation of meals (opening packets and identification of food), assistance in getting to the toilet (with or without the presence of a cabin wheelchair), assistance in storage and retrieval of hand luggage (including aid items during the flight).
Please do not hesitate to ask for assistance.

Assistance dogs:

With Royal Air Maroc your dog travels free, subject to certain conditions:

 Transport of articles on board:

Royal Air Maroc permits you to take with you on board the items listed below, provided they can be stored in accordance with the rules of safety and security regarding dangerous materials:

If you plan to use an electronic medical device during the flight, please contact Royal Air Maroc no later than 48 hours before departure to determine the required number of batteries for your flight.
 You can also view the rules by clicking on the following link

   

With Royal Air Maroc, you can book your car hire online for all our destinations and many others around the world. Our partnerships with Europcar and Holiday Autos guarantee you the best rates for your leisure and business car hires.

In addition, Safar Flyer customers can earn Miles and take advantage of great discounts.

Please note : When using this service, you will be redirected to the websites of our partners responsible for all aspects of this service.