FAQ DETAILS
Once I become a member, how do I register my past flights on my Safar Flyer account?
Safar Flyer offers you the possibility to register your Royal Air Maroc flights made up to 6 months before your membership. To do so, go to your online Safar Flyer account at the bottom of the page under the heading « Register your flight » to enter the data of your flight (Ticket number, date of flight, origin / destination and flight number). In the case of a Safar Family account, registration of the missing flight can only be done on the individual account (Blue, Silver, Gold, Platinum). However, the reward miles earned following this flight will be visible on the Safar Family account.
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One of my flights was not credited to my Safar Flyer account. How do I claim my miles?
Log in to your online account and go to the section « Register a missing flight » to enter your flight details (ticket number, date of flight, origin / destination and flight number) included on the e-ticket or boarding pass. Claims for miles earned from our partners require the agreement of the partner concerned. To have your activities automatically registered in your account, always remember to indicate your Safar Flyer card number when buying your flight ticket and when using the services of our partners.
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Can Safar Flyer members with Emerald or Sapphire equivalent status be accompanied by a guest to access oneworld's VIP lounges?
Safar Flyer members of oneworld's Emerald and Sapphire equivalent status may be accompanied by a guest.
The guest must travel on a flight operated and marketed by a oneworld airline.
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Can I make a change to my Cash & Miles ticket? How do you do this?
-You may change the date of your ticket subject to availability and a penalty fee payable in cash.
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As soon as your ticket is exchanged, no refund can be made on the new ticket once 3 months have passed since the exchange.
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To request a ticket change, simply call the call center or go to the nearest Royal Air Maroc agency.
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How many miles do I need for a Cash & Miles ticket?
The miles required to pay for a Cash & Miles ticket depend on your balance, the origin and destination selected, and the fare class chosen.
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How much does my Cash & Miles Child & Baby ticket cost?
The Child & Baby discount available for Royal Air Maroc paid tickets is also applied to Cash & Miles tickets.
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Do I earn miles on my Cash & Miles tickets?
Can I book a Cash & Miles ticket for a third party?
Yes, it is possible to book a Cash & Miles ticket for a third party as long as the first Cash & Miles ticket is in the account holder's name.
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I am part of a Safar Family / Corporate account, so will I be eligible for Cash & Miles?
Yes, Cash & Miles is also available for Safar Family and Corporate accounts.
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Which flight are eligible for Cash & Miles?
All flights operated and marketed by Royal Air Maroc are eligible for Cash & Miles.
Flights with airline partners, oneworld and Etihad, are not eligible for Cash & Miles.
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Can I pay for a reward ticket with Cash & Miles?
No, Reward Tickets can only be purchased with your Reward Miles.
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What can I buy with Cash & Miles?
Cash & Miles allows you to pay for the booking of a ticket operated and marketed by Royal Air Maroc on the destination and cabin class of your choice, subject to availability.
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What is the Cash & Miles option?
Cash & Miles is an option that allows you to combine Cash and Award Miles* to pay for your Royal Air Maroc ticket.
* earned during your booked activities with Royal Air Maroc
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Why is Cash & Miles not offered on certain destinations?
The Cash & Miles displayed depends on the availability of routes, dates, and your Reward Miles balance (the minimum requirement is 500 Miles).
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Can I include the payment of taxes and surcharges in the Miles part of my Cash & Miles ticket?
Taxes and surcharges are included in the portion paid in miles in low season. They are payable in cash only in peak season.
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Which Safar Flyer card statuses are eligible for Cash & Miles?
All Safar Flyer card statuses are eligible for Cash & Miles provided that the accounts have a minimum of 500 Award Miles on file.
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How to book a Cash & Miles ticket on www.royalairmaroc.com?
You can use Cash & Miles by following the steps below:
1. Log in and make sure the minimum 500 miles required to book with Cash & Miles is available.
2. Choose the desired route on the search page and continue with your reservation.
3. On the payment page, answer "Yes" to the question: Would you like to pay for all or part of your ticket in miles?
4. Use the selection slider to choose the amount of miles and cash you wish to combine to complete your payment.
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What are your channels in which Cash & Miles can be accessed?
Cash & Miles is available on the website www.royalairmaroc.com, on our Royal Air Maroc Mobile App, at the Call Center, and at Royal Air Maroc agencies.
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How does the Safar Flyer subscription product work?
When you subscribe to either the 2x or 3x booster subscription, you will earn double or triple Status Miles on all Royal Air Maroc eligible flights during your active subscription period.
The subscriptions are on a quarterly basis.
You may subscribe to either the 2x or 3x booster, given one of the two following options for your convenience :
1- A one time subscription pass,
2- An active booster subscription pass, that is renewed every 90 days, so that you may enjoy your status miles bonuses so long as you are subscribed to an active booster subscription pass.
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What flights are eligible for 2x or 3x booster?
All eligible flights taken during the subscription period, that are eligible to Status Miles earn.
I booked a flight 1 month ago, is that flight eligible for bonuses under the booster product?
Yes, so long as you had an active status booster subscription on your flight date.
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