Customer service

Frequent asked questions concerning Covid-19 & RAM's flights

 

I am currently a tourist/on a trip in Morocco and I would like to return to my hometown.

We would like to inform you that following the decision of the government of Morocco, all international flights are suspended. We invite you to get in touch with the embassy of your country, which can inform you in the event of organized repatriation.

Why did Royal Air Maroc cancel my flight without suggesting me a later date?

 

Under the decision taken by the government of Morocco due to COVID-19, all of Royal Air Maroc  international flights to or from abroad have been suspended until further notice. We offer you the possibility of rescheduling freely your trip on our available flights to the same destination . It is very important to note that in view of the uncertainty of the situation, we are adapting our available flights schedule at regular intervals. We invite you to send an email to callcenter@royalairmaroc.com for better advice on available flights.

Your call center lines are busy. I cannot reach them and I cannot modify my ticket on the website.

We would like to appologize for the difficulty in reaching our call center. Our lines are overflowed by the large volume of calls recieved recently. We invite you now to renew your call after returning to a normal call frequency. For a specific request, you can complete the form below or send an email to callcenter@royalairmaroc.com. All requests will be processed.

My flight has been cancelled, will I get a refund?

In accordance with instructions from the government of Morocco, Royal Air Maroc has canceled all of its International flights. Our customers affected by these cancellations can benefit from special measures set up by the company : the possiblity to change freely the date of departure to the same destination or the refund of your ticket in exchange of a credit note. We invite you to contact your travel agency or our call center by sending an email to callcenter@royalairmaroc.com

I was traveling out of Morocco when my flight was cancelled and I would like to get a flight back. How can I do that?

 

In sight of the government of Morocco decision, all international flights to Morocco have been suspended. Faced with the uncertainty of the evolution of the Coronavirus epidemy (COVID-19), we have no visibility over the date of resumption of international flights to date. We advise you to approach the Moroccan consular authorities.

Will unused tickets be refunded?

 

Since the appearance of the Coronavirus (COVID-19), special measures have been implemented to assist our customers : the possiblity to change freely the date of departure to the same destination or the refund of your ticket in exchange of a credit note. In order to have access to these measures, please complete the form below or send an email to callcenter@royalairmaroc.com. All requests will be processed.

I bought my ticket using Miles (Award flight). However, the flight has been cancelled, What should I do?

 

Following the government of Morocco decision regarding the COVID-19 pandemic, all Royal Air Maroc international flights to or from abroad have been suspended until further notice.
In this context, Safar Flyer customer service is temporarily suspended.
We invite you to send the details of your request to your dedicated Safar Flyer customer service:
- BLUE: safarflyer@royalairmaroc.com
- SILVER GOLD: silvergold@royalairmaroc.com
- AMBASSADOR: ambassador@royalairmaroc.com
We assure that your request will be treated with the greatest attention, as soon as possible.

I bought my ticket using Miles (Award flight) for a later date. I would like to cancel my trip. How can I do that?

Following the decision of the government of Morocco regarding the COVID-19 pandemic, all Royal Air Maroc’s international flights to or from abroad have been suspended until further notice.

In this context, Safar Flyer customer service is temporarily suspended.

We invite you to send the details of your request to your dedicated Safar Flyer customer service:

- BLUE: safarflyer@royalairmaroc.com

- SILVER GOLD: silvergold@royalairmaroc.com

- AMBASSADOR: ambassador@royalairmaroc.com

We assure that your request will be treated with the greatest attention, as soon as possible.

I bought an upgrade award using Miles (Upgrade to business class Award) for a later date. I would like to cancel my trip and get my miles refunded. How can I do that?

 

Following the decision of the government of Morocco regarding the COVID-19 pandemic, all Royal Air Maroc’s international flights to or from abroad have been suspended until further notice.

In this context, Safar Flyer customer service is temporarily suspended.

We invite you to send the details of your request to your dedicated Safar Flyer customer service:

- BLUE: safarflyer@royalairmaroc.com

- SILVER GOLD: silvergold@royalairmaroc.com

- AMBASSADOR: ambassador@royalairmaroc.com

We assure that your request will be treated with the greatest attention, as soon as possible.

I bought an upgrade award using Miles (Upgrade to business class Award) for a later date. I would like to cancel my trip and get my miles refunded. How can I do that?

 

Following the decision of the government of Morocco regarding the COVID-19 pandemic, all Royal Air Maroc international flights to or from abroad have been suspended until further notice.

In this context, Safar Flyer customer service is temporarily suspended.

We invite you to send the details of your request to your dedicated Safar Flyer customer service:

- BLUE: safarflyer@royalairmaroc.com

- SILVER GOLD: silvergold@royalairmaroc.com

- AMBASSADOR: ambassador@royalairmaroc.com

We assure that your request will be treated with the greatest attention, as soon as possible.

Reservation

Flights

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Flight type
First flight

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* Departure airport list

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Second flight

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Date First flight
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Flight date

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* Open Calendar

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Flight passengers
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Cars

With Royal Air Maroc, you can book your car hire online for all our destinations and many others around the world. Our partnerships with Europcar and Holiday Autos guarantee you the best rates for your leisure and business car hires.

In addition, Safar Flyer customers can earn Miles and take advantage of great discounts.

Please note : When using this service, you will be redirected to the websites of our partners responsible for all aspects of this service.

Book your car

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