Delayed or damaged luggage

Your luggage was not delivered to you, it was damaged?

Undelivered luggage

We sincerely regret that your luggage was not delivered safely in time for your arrival at your destination. Rest assured that staff at Royal Air Maroc will do their utmost to return it to you as quickly as possible.

Please contact the lost luggage desk directly to make an official statement. You will be given a written confirmation of your statement and a personal reference number.

The more information that you provide about your luggage (colour, make, distinguishing marks etc.), the easier it will be for us to find it again.

Once you have made your official statement, the information is fed into an international luggage search system known as Worldtracer, which connects hundreds of airlines worldwide.

You can use your reference number to track the delivery of your delayed luggage and check the status of your case.

Once your luggage has been found, we will contact you to arrange for delivery.

Damaged luggage

If upon receipt of your luggage you notice the slightest problem with it (open or damaged luggage), contact our Luggage Service immediately.

Does your trip include a Qatar Airways flight?

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Second flight

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With Royal Air Maroc, you can book your car hire online for all our destinations and many others around the world. Our partnerships with Europcar and Holiday Autos guarantee you the best rates for your leisure and business car hires.

In addition, Safar Flyer customers can earn Miles and take advantage of great discounts.

Please note : When using this service, you will be redirected to the websites of our partners responsible for all aspects of this service.

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