LOFT CASABLANCA
LOFT : Lounge + Fast Track
Profitez du LOFT et voyagez sans stress !
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How many miles do I need for a Cash & Miles ticket?
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How many miles do I need for a Cash & Miles ticket?
The miles required to pay for a Cash & Miles ticket depend on your balance, the origin...
How much is the subscription booster?
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How much is the subscription booster?
Please note that prices may change at any time for new and existing subscriptions. You can check the...
How much does my Cash & Miles Child & Baby ticket cost?
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How much does my Cash & Miles Child & Baby ticket cost?
The Child & Baby discount available for Royal Air Maroc paid tickets is also applied...
Hero London
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A city of...
Once I become a member, how do I register my past flights on my Safar Flyer account?
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Once I become a member, how do I register my past flights on my Safar Flyer account?
Safar Flyer offers you the possibility to register your...
Can I make a change to my Cash & Miles ticket? How do you do this?
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Can I make a change to my Cash & Miles ticket? How do you do this?
-You may change the date of your ticket subject to availability and a...
FAQ
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How much does my Cash & Miles Child & Baby ticket cost?
The Child & Baby discount available for Royal Air Maroc paid tickets is also applied...
FAQ
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How many miles do I need for a Cash & Miles ticket?
The miles required to pay for a Cash & Miles ticket depend on your balance, the origin...
FAQ
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Can I make a change to my Cash & Miles ticket? How do you do this?
-You may change the date of your ticket subject to availability and a...
FAQ
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One of my flights was not credited to my Safar Flyer account. How do I claim my miles?
Log in to your online account and go to the section «...
FAQ
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Once I become a member, how do I register my past flights on my Safar Flyer account?
Safar Flyer offers you the possibility to register your...
FAQ
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Which Safar Flyer card statuses are eligible for Cash & Miles?
All Safar Flyer card statuses are eligible for Cash & Miles provided that the...
FAQ
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Can a Safar flyer member offer award tickets with one world partner airlines to the person of his or her choice?
Yes. It is possible for a...
FAQ
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What is the procedure for acquiring awards for a flight from a partner airline?
The award ticket is issued at the Royal Air Maroc agency....
FAQ
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Can the Safar Flyer member benefit from an award ticket with a oneworld airline company of which he or she is not a member of its loyalty program?
...
FAQ
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Can a Safar Flyer member benefit from other Awards (upgrade, excess luggage allowance) on one world airline flights ?
No. A Safar Flyer...
FAQ
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I have a Safar Flyer Blue card. How do I progress to the Silver level, the Gold one, and then Platinum?
The progression to the Silver and...
FAQ
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How do I ensure that my miles are saved on my account?
Systematically present your Safar Flyer card number when purchasing your flight...
FAQ
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How do I ensure that my miles are saved on my account?
Systematically present your Safar Flyer card number when purchasing your flight...
FAQ
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Can a Safar Flyer member use as many award tickets as he or she wants with one world airlines?
Yes. A Safar Flyer member can use as many...
FAQ
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What flights are eligible for 2x or 3x booster?
All eligible flights taken during the subscription period, that are eligible to Status Miles...
FAQ
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How to join Safar Flyer?
You can register online here or at one of our Royal Air Maroc agencies!
...
Quel est le délai d’achat d’un billet par internet ?
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How long does it take to purchase a ticket online?
You can buy your ticket online up until the day of departure.
However, online purchase is...
Comment puis je procéder au remboursement de mon billet ?
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How can I get a refund for my ticket?
You wish to refund a ticket purchased online or via our call center. Simply complete the online refund...
What if I lose my boarding pass?
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What if I lose my boarding pass?
You can reprint your boarding card at home or send it to your email for printing later. If you're already...
What is the difference between Award Miles and Status Miles?
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What is the difference between Award Miles and Status Miles?
- Status Miles correspond to miles accumulated exclusively on flights operated...
Is it possible to book RAM Award tickets on the oneworld website?
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Is it possible to book RAM Award tickets on the oneworld website?
No. It is not possible to book Royal Air Maroc award tickets on the...
FAQ Safar Flyer Cash Miles Quels sont les statuts de cartes Safar Flyer éligibles au Cash & Miles?
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Which Safar Flyer card statuses are eligible for Cash & Miles?
All Safar Flyer card statuses are eligible for Cash & Miles provided that the...
Payment method UATP
UATP
bank-card
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Can Safar Flyer members with Emerald or Sapphire equivalent status be accompanied by a guest to access <strong>one</strong>world's VIP lounges?
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Can Safar Flyer members with Emerald or Sapphire equivalent status be accompanied by a guest to access one world's VIP lounges?
Safar Flyer...
Do I earn miles on my Cash & Miles tickets?
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Do I earn miles on my Cash & Miles tickets?
Cash & Miles do not earn miles.
...
Can I book a Cash & Miles ticket for a third party?
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Can I book a Cash & Miles ticket for a third party?
Yes, it is possible to book a Cash & Miles ticket for a third party as long as the first...
I am part of a Safar Family / Corporate account, so will I be eligible for Cash & Miles?
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I am part of a Safar Family / Corporate account, so will I be eligible for Cash & Miles?
Yes, Cash & Miles is also available for Safar...
Which flight are eligible for Cash & Miles?
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Which flight are eligible for Cash & Miles?
All flights operated and marketed by Royal Air Maroc are eligible for Cash & Miles.
Flights...
Can I pay for a reward ticket with Cash & Miles?
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Can I pay for a reward ticket with Cash & Miles?
No, Reward Tickets can only be purchased with your Reward Miles.
...
What can I buy with Cash & Miles?
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What can I buy with Cash & Miles?
Cash & Miles allows you to pay for the booking of a ticket operated and marketed by Royal Air Maroc on the...
Qu’est-ce que la solution Cash & Miles?
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What is the Cash & Miles option?
Cash & Miles is an option that allows you to combine Cash and Award Miles* to pay for your Royal Air Maroc...
Pourquoi Cash & Miles n’est-il pas proposé sur certaines destinations ?
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Why is Cash & Miles not offered on certain destinations?
The Cash & Miles displayed depends on the availability of routes, dates, and your...
FAQ Safar Flyer Cash Miles Puis-je inclure le paiement des taxes et surcharges à la partie en Miles de mon billet Cash & Miles ?
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Can I include the payment of taxes and surcharges in the Miles part of my Cash & Miles ticket?
Taxes and surcharges are included in the...
FAQ Safar Flyer Cash Miles Comment réserver un billet Cash & Miles sur www.royalairmaroc.com ?
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How to book a Cash & Miles ticket on www.royalairmaroc.com?
You can use Cash & Miles by following the steps below:
1. Log in and make sure...
FAQ Safar Flyer Cash Miles Quels sont les canaux sur lesquels Cash & Miles est disponible ?
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What are your channels in which Cash & Miles can be accessed?
Cash & Miles is available on the website www.royalairmaroc.com, on our Royal...
FAQ SB How does the Safar Flyer subscription product work?
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How does the Safar Flyer subscription product work?
When you subscribe to either the 2x or 3x booster subscription, you will earn double or...
FAQ SB How long is my subscription valid for?
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How long is my subscription valid for?
90 days from the effective date of your subscription. Flights may be taken as soon as your Status...
Comment puis-je résilier mon abonnement Status Booster ?
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How do I cancel my booster subscription?
Go to the Status Booster Subscription Management page here.
...
FAQ SB Can I upgrade/downgrade between the 2x and 3x status miles offers?
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Can I upgrade/downgrade between the 2x and 3x status miles offers?
Once you subscribe to a 2x or 3x status miles booster, you are subscribed...
Puis-je modifier ma carte bancaire pour les paiements futurs ?
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Can I change my credit card on file for future subscription payments?
Yes, go to the “Status Booster Subscription Management page” here.
...
Qu'est-ce qui apparaîtra sur mon relevé de carte bancaire?
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What will appear on my credit card statement?
Your card statement charges will appear as 'SAFAR FLYER STATUS BOOSTER' and will be charged in...
Comment puis-je vous contacter si j'ai besoin d'une assistance supplémentaire ?
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How do I contact you if I require additional support?
Contact for Safar Flyer Booster Subscription/Billing queries: ...
Comment puis-je consulter le reçu de paiement de mon abonnement Status Booster ?
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How do I view the tax receipt from my subscription purchase?
The welcome email you received from 'Safar Flyer Subscriptions' in your inbox...
FAQ SB Where can I view my active booster subscription details?
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Where can I view my active booster subscription details?
Go to the “Status Booster Subscription Management page” here .
...
FAQ SB Will you remind me when my credit card is about to be charged?
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Will you remind me when my credit card is about to be charged?
We will send a courtesy email to you 3 days prior alerting you to the...
Why join the Safar Family loyalty program?
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Why join the Safar Family loyalty program?
The Safar Family program offers you several advantages:
- Free membership for up to 12 members...
Can I request a refund for a Cash & Miles ticket?
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Can I request a refund for a Cash & Miles ticket?
-The Cash & Miles ticket is refundable if it has not been partially used. In this case,...
Why join the Safar Family loyalty program?
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Why join the Safar Family loyalty program?
The Safar Family program offers you several advantages:
- Free membership for up to 12 members...
Are there any loyalty advantages for the Family Pack?
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Are there any loyalty advantages for the Family Pack?
By joining the Safar Family loyalty program, you will be able to enjoy additional...
What are the advantages offered by Safar Flyer partners?
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What are the advantages offered by Safar Flyer partners?
With Safar Flyer partners, you can earn Safar Flyer miles with each transaction and...
If a Safar Flyer member travels with a <strong>one</strong>world airline, can he or she benefit from the advantages of his or her card on this flight before he or she has received his or her physical card?
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If a Safar Flyer member travels with a one world airline, can he or she benefit from the advantages of his or her card on this flight before he or she...
Can a Safar Flyer member transfer his miles to different <strong>one</strong>world airline loyalty programs or keep his miles on his Safar Flyer account?
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Can a Safar Flyer member transfer his miles to different one world airline loyalty programs or keep his miles on his Safar Flyer account?
...
If a member has a Platinum Safar Flyer card and another card from a oneworld member airline loyalty program, can he or she receive 2 pieces of excess luggage?
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If a member has a Platinum Safar Flyer card and another card from a oneworld member airline loyalty program, can he or she receive 2 pieces of excess...
What is the Royal Air Maroc contact for Safar Flyer <strong>one</strong>world members ?
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What is the Royal Air Maroc contact for Safar Flyer one world members ?
The contacts dedicated to Safar Flyer members within the one world...
How to accumulate miles with Safar Flyer partners?
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How to accumulate miles with Safar Flyer partners?
Simply present your Safar Flyer card number for each transaction with one of our...
How to register a flight made with a Royal Air Maroc airline partner?
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How to register a flight made with a Royal Air Maroc airline partner?
To do so, go to your online Safar Flyer account at the bottom of the...
Can I lose my status if I use my bonus miles?
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Can I lose my status if I use my bonus miles?
Status miles are independent of bonus miles. The use of your bonus miles does not bind your...
I did not receive the Silver Card while I accumulated 20,000 Status Miles in the last two years
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I did not receive the Silver Card while I accumulated 20,000 Status Miles in the last two years
To access the privilege cards, the Status...
How long are my Miles valid for the individual program?
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How long are my Miles valid for the individual program?
Safar Flyer reward miles are valid for 3 years for individual account members (Blue,...
How to transfer miles from one Safar Flyer account to another?
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How to transfer miles from one Safar Flyer account to another?
In order to transfer your miles:
• The beneficiary member must have a...
When I arrive at the airport, what should I do?
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When I arrive at the airport, what should I do?
In you have your boarding pass and you don't have any baggage to check in (hand luggage...
Can a member benefit from the advantages of each <strong>one</strong>world Status, even on an award ticket trip?
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Can a member benefit from the advantages of each one world Status, even on an award ticket trip?
Yes. A Safar Flyer member can benefit from...
Can any company join the Safar Flyer Corporate Program?
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Can any company join the Safar Flyer Corporate Program?
Yes, regardless of the size of the company and as long as it flies with Royal Air...
What security measures are in place at airports and in our cabins?
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What security measures are in place at airports and in our cabins?
"Our flights are subject to the new health measures put in place to...
My flight has been cancelled, will I get a refund?
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My flight has been cancelled, will I get a refund?
"Our customers affected by flight cancellations due to Covid-19 can from now benefit from...
Can I change the travel dates for the whole family?
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Can I change the travel dates for the whole family?
The first date change is free of charge without penalty (the fare difference is...
Is there any way to spread out the payment?
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Is there any way to spread out the payment?
The Family Pack offers the possibility to spread the payment up to 6 installments (* only from...
What are the advantages of the Family Pack regarding the choice of seats?
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What are the advantages of the Family Pack regarding the choice of seats?
The Family Pack includes the free reservation of neighboring seats...
What are the sales channels?
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What are the sales channels?
The Family Pack is available through all channels: Royal Air Maroc website and agencies, travel agencies and...
Which destinations are covered by this product?
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Which destinations are covered by this product?
All flights from Europe to Morocco.
...
Quelle est la politique de remboursement ?
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What is the refund policy?
We offer a 7-day refund policy where we will provide a full refund for the last transaction provided that you...
PAGA Wallet
PAGA
virtual-wallet
PAGA Bank transfer
PAGA
bank-transfer
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Diners Club
bank-card
Payment method Discover
Discover
bank-card
Payment method Mastercard
Mastercard
bank-card
Payment method Visa
Visa
bank-card
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I do not receive promotional emails from Safar Flyer
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I do not receive promotional emails from Safar Flyer.
Verify that Safar Flyer mails are not identified as spam or junk mail in your e-mail...
When will I receive my Safar Flyer card?
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When will I receive my Safar Flyer card?
Safar Flyer cards have become digital cards. Remember to systematically present your Safar Flyer...
What should I do if a flight has not been credited to my Safar Flyer Corporate account?
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What should I do if a flight has not been credited to my Safar Flyer Corporate account?
Registration of the missing flight must be done by...
How to add new employees to the Safar Flyer Corporate account?
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How to add new employees to the Safar Flyer Corporate account?
Each new employee will first have to join the individual Safar Flyer program,...
How do I access <strong>one</strong>world lounges?
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How do I access one world lounges?
The Emerald and Sapphire Safar Flyer member has access to one world VIP lounges for all flights...
Is the number of members per company limited?
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Is the number of members per company limited?
No, the company can register as many employees as it wishes. Only those employees with a...
How long are my Miles valid for the individual program?
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How long are my Miles valid for the individual program?
Safar Flyer reward miles are valid for 3 years for individual account members (Blue,...
How to accumulate miles with Safar Flyer partners?
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How to accumulate miles with Safar Flyer partners?
Simply present your Safar Flyer card number for each transaction with one of our...
What is the Royal Air Maroc contact for Safar Flyer <strong>one</strong>world members ?
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What is the Royal Air Maroc contact for Safar Flyer one world members ?
The contacts dedicated to Safar Flyer members within the one world...
If a member has a Platinum Safar Flyer card and another card from a oneworld member airline loyalty program, can he or she receive 2 pieces of excess luggage?
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If a member has a Platinum Safar Flyer card and another card from a oneworld member airline loyalty program, can he or she receive 2 pieces of excess...
Can a member benefit from the advantages of each <strong>one</strong>world Status, even on an award ticket trip?
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Can a member benefit from the advantages of each one world Status, even on an award ticket trip?
Yes. A Safar Flyer member can benefit from...
Can a Safar Flyer member benefit from other Awards (upgrade, excess luggage allowance) on <strong>one</strong>world airline flights ?
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Can a Safar Flyer member benefit from other Awards (upgrade, excess luggage allowance) on one world airline flights ?
No. A Safar Flyer...
Is it possible to book RAM Award tickets on the oneworld website?
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Is it possible to book RAM Award tickets on the oneworld website?
No. It is not possible to book Royal Air Maroc award tickets on the...
What is the procedure for acquiring awards for a flight from a partner airline?
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What is the procedure for acquiring awards for a flight from a partner airline?
The award ticket is issued at the Royal Air Maroc agency....
Can the Safar Flyer member benefit from an award ticket with a oneworld airline company of which he or she is not a member of its loyalty program?
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Can the Safar Flyer member benefit from an award ticket with a oneworld airline company of which he or she is not a member of its loyalty program?
...
Can a Safar Flyer member transfer his miles to different <strong>one</strong>world airline loyalty programs or keep his miles on his Safar Flyer account?
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Can a Safar Flyer member transfer his miles to different one world airline loyalty programs or keep his miles on his Safar Flyer account?
...
Can a Safar Flyer member benefit from card bonuses when traveling with <strong>one</strong>world airlines?
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Can a Safar Flyer member benefit from card bonuses when traveling with one world airlines?
The Safar Flyer member benefits from bonus cards...
If a Safar Flyer member travels with a <strong>one</strong>world airline, can he or she benefit from the advantages of his or her card on this flight before he or she has received his or her physical card?
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If a Safar Flyer member travels with a one world airline, can he or she benefit from the advantages of his or her card on this flight before he or she...
When will I receive my Safar Flyer card?
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When will I receive my Safar Flyer card?
Safar Flyer cards have become digital cards. Remember to systematically present your Safar Flyer...
I forgot my PIN code to enter my account. How do I recover it?
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I forgot my PIN code to enter my account. How do I recover it?
Request your PIN code online it will be sent to the e-mail address indicated...
Can I lose my status if I use my bonus miles?
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Can I lose my status if I use my bonus miles?
Status miles are independent of bonus miles. The use of your bonus miles does not bind your...
I have a Safar Flyer Blue card. How do I progress to the Silver level, the Gold one, and then Platinum?
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I have a Safar Flyer Blue card. How do I progress to the Silver level, the Gold one, and then Platinum?
The progression to the Silver and...
What should I do if a flight has not been credited to my Safar Flyer Corporate account?
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What should I do if a flight has not been credited to my Safar Flyer Corporate account?
Registration of the missing flight must be done by...
How to add new employees to the Safar Flyer Corporate account?
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How to add new employees to the Safar Flyer Corporate account?
Each new employee will first have to join the individual Safar Flyer program,...
Can any company join the Safar Flyer Corporate Program?
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Can any company join the Safar Flyer Corporate Program?
Yes, regardless of the size of the company and as long as it flies with Royal Air...
Is the number of members per company limited?
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Is the number of members per company limited?
No, the company can register as many employees as it wishes. Only those employees with a...
What is the validity period of the award miles accumulated on the Safar Flyer Corporate account?
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What is the validity period of the award miles accumulated on the Safar Flyer Corporate account?
The award miles of the Corporate account...
How long are my Miles valid for the individual program?
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How long are my Miles valid for the individual program?
Safar Flyer reward miles are valid for 3 years for individual account members (Blue,...
How to transfer miles from one Safar Flyer account to another?
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How to transfer miles from one Safar Flyer account to another?
In order to transfer your miles:
• The beneficiary member must have a...
How to accumulate miles with Safar Flyer partners?
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How to accumulate miles with Safar Flyer partners?
Simply present your Safar Flyer card number for each transaction with one of our...
What are the advantages offered by Safar Flyer partners?
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What are the advantages offered by Safar Flyer partners?
With Safar Flyer partners, you can earn Safar Flyer miles with each transaction and...
I forgot to present my Safar Flyer card. Can I claim the missing miles corresponding to the trips I made?
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I forgot to present my Safar Flyer card. Can I claim the missing miles corresponding to the trips I made?
Yes, Safar Flyer gives you the...
I forgot my PIN code to enter my account. How do I recover it?
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I forgot my PIN code to enter my account. How do I recover it?
Request your PIN code online it will be sent to the e-mail address indicated...
What features are available on my Safar Flyer online account?
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What features are available on my Safar Flyer online account?
Convenient and easy to use, your Safar Flyer online account allows you to...
How does my Safar Flyer card work?
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How does my Safar Flyer card work?
As soon as you register online, you will have access to your online account where you will find your...
After how many flights will I receive my welcome bonus of 4,000 miles?
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After how many flights will I receive my welcome bonus of 4,000 miles?
Safar Flyer always offers you surprises including a welcome bonus of...
Can any company join the Safar Flyer Corporate Program?
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Can any company join the Safar Flyer Corporate Program?
Yes, regardless of the size of the company and as long as it flies with Royal Air...
What are the Thresholds in case of renewal of the qualification to Silver, Gold or Platinum status?
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What are the Thresholds in case of renewal of the qualification to Silver, Gold or Platinum status?
...
How many miles does it take to apply for an award with <strong>one</strong>world airlines?
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How many miles does it take to apply for an award with one world airlines?
According to the one world company, mileage rates are subject...
What are the benefits of traveling with Fiji Airways as a “<strong>one</strong>world connect” partner?
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What are the benefits of traveling with Fiji Airways as a “ one world connect” partner?
Traveling with Fiji Airways as a “ one world...
How does <strong>one</strong>world's international assistance work?
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How does one world's international assistance work?
one world International Assistance makes air travel around the world as easy as...
How do I access <strong>one</strong>world lounges?
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How do I access one world lounges?
The Emerald and Sapphire Safar Flyer member has access to one world VIP lounges for all flights...
Is it possible to have access to the departure and arrival lounges when traveling with <strong>one</strong>world partners?
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Is it possible to have access to the departure and arrival lounges when traveling with one world partners?
No. The Safar Flyer member has...
How can a Safar Flyer member collect miles on the <strong>one</strong>world loyalty program?
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How can a Safar Flyer member collect miles on the one world loyalty program?
There is no one world loyalty program. The Safar Flyer member...
Which members are eligible for VIP lounge access on <strong>one</strong>world flights?
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Which members are eligible for VIP lounge access on one world flights?
Platinum and Ambassador members, who are equivalent to one world...
What are the qualification thresholds for a Safar Flyer member depending on the status of Safar Flyer Silver, Gold or Platinum card within oneworld?
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What are the qualification thresholds for a Safar Flyer member depending on the status of Safar Flyer Silver, Gold or Platinum card within oneworld?
...
Will Safar Flyer members be able to earn miles on non-<strong>one</strong>world flights?
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Will Safar Flyer members be able to earn miles on non- one world flights?
No, Safar Flyer members cannot earn miles with one world airline...
What are the conditions of access to the VIP lounges for children of Safar Flyer members?
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What are the conditions of access to the VIP lounges for children of Safar Flyer members?
- Child under 2 years old : He will be able to...
What is the purpose of the <strong>one</strong>world priority logo signage at the airport?
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What is the purpose of the one world priority logo signage at the airport?
The one world Priority logo on the airport signage allows...
What are the benefits per Safar Flyer Blue/Silver/Gold/Platinum Card Status valid on <strong>one</strong>world flights?
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What are the benefits per Safar Flyer Blue/Silver/Gold/Platinum Card Status valid on one world flights?
...
As a Safar Flyer member, how can I benefit from <strong>one</strong>world benefits at the airport?
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As a Safar Flyer member, how can I benefit from one world benefits at the airport?
The one world logo is menti one d on all higher Safar...
What does the alliance allow for Safar Flyer members?
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What does the alliance allow for Safar Flyer members?
Members of the Safar Flyer loyalty program have the possibility to:
- Earn award and...
Do higher status Safar Flyer members have Match status (status equivalency) with partner airlines?
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Do higher status Safar Flyer members have Match status (status equivalency) with partner airlines?
There is no status match between Safar...
What are the advantages a Safar Flyer member enjoys on flights operated and marketed by Royal Air Maroc?
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What are the advantages a Safar Flyer member enjoys on flights operated and marketed by Royal Air Maroc?
...
Does a Safar Flyer member have to be a member of <strong>one</strong>world?
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Does a Safar Flyer member have to be a member of one world?
No, there is no membership of the one world alliance to be made by the Safar...
How can the Safar Flyer member find <strong>one</strong>world airport lounges?
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How can the Safar Flyer member find one world airport lounges?
It's simple. By using the “Find a salon” :The Safar Flyer member can enter...
How can the Safar Flyer member benefit from <strong>one</strong>world international assistance?
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How can the Safar Flyer member benefit from one world international assistance?
one world international assistance is currently available...
How do I register a past flight on a <strong>one</strong>world airline?
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How do I register a past flight on a one world airline?
Safar Flyer members have 6 months to check in their flights
Royal Air Maroc as well...
How is the accumulation of miles with partners calculated?
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How is the accumulation of miles with partners calculated?
The earning of award miles is calculated according to the partner airline's...
What kind of miles does a Safar Flyer member earn on an <strong>one</strong>world flight?
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What kind of miles does a Safar Flyer member earn on an one world flight?
A Safar Flyer member can collect award and status miles with all...
If a Safar Flyer member travels with an <strong>one</strong>world airline, can he or she benefit from <strong>one</strong>world advantages on this flight?
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If a Safar Flyer member travels with an one world airline, can he or she benefit from one world advantages on this flight?
If the Safar...
How do I collect miles when traveling with a <strong>one</strong>world company?
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How do I collect miles when traveling with a one world company?
In order to collect miles when traveling with a one world airline, the...
What are the luggage allowances allowed for Saphhire frequent flyers?
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What are the luggage allowances allowed for Saphhire frequent flyers?
For Sapphire frequent flyers, the following luggage allowances will...
What is the additional luggage allowance for Emerald frequent travelers?
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What is the additional luggage allowance for Emerald frequent travelers?
For Emerald frequent flyers, the following luggage allowances will...
How can I make a “Around the World” booking?
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How can I make a “Around the World” booking?
It is possible to organize a trip around the world and book Round the World tickets one world...
Are <strong>one</strong>world benefits valid on flights of airlines that are not members of <strong>one</strong>world?
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Are one world benefits valid on flights of airlines that are not members of one world?
If the member travels with an airline non-member of...
Is a Safar Flyer member on a <strong>one</strong>world flight entitled to an additional luggage allowance?
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Is a Safar Flyer member on a one world flight entitled to an additional luggage allowance?
A Safar Flyer member is entitled to an...
Does the Silver member continue to benefit from an additional luggage allowance of 23KG?
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Does the Silver member continue to benefit from an additional luggage allowance of 23KG?
Yes, the Silver member benefits from an additional...
Can a Safar Flyer member benefit from the services of <strong>one</strong>world member airlines such as hotels, car rental?
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Can a Safar Flyer member benefit from the services of one world member airlines such as hotels, car rental?
As a Safar Flyer member, he...
Where to visit <strong>one</strong>world lounges?
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Where to visit one world lounges?
For a list of available one world lounges
...
Will a Safar Flyer member be able to use his miles to make an Around the World booking?
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Will a Safar Flyer member be able to use his miles to make an Around the World booking?
No, the Around the World booking cannot be made...
What does oneworld mean?
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What does oneworld mean?
Oneworld is an exceptional alliance of 13 world-class airlines committed to offering the highest level of service...
Which airlines are part of <strong>one</strong>world?
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Which airlines are part of one world?
The airlines that are part of one world are:
- American Airlines : +350 destinations / +50...
Is there an information website about the oneworld alliance?
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Is there an information website about the oneworld alliance?
Yes. The link to the oneworld alliance information website is as follows:
...
Does the currency (Safar Flyer miles) change after integration?
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Does the currency (Safar Flyer miles) change after integration?
Each loyalty program continues to keep its own rules, its own scale and its...
How to stop receiving Safar Flyer emails?
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How to stop receiving Safar Flyer emails?
To stop receiving Safar Flyer emails, please go to your Safar Flyer account online under « My...
Why is my membership number different from my Safar Family account number?
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Why is my membership number different from my Safar Family account number?
Your Safar Family account number allows you, as a tutor, to check...
I joined the Safar Family program 3 months ago and I still have not received a card, why?
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I joined the Safar Family program 3 months ago and I still have not received a card, why?
By joining the Safar Family program, each member...
Can a single-parent family benefit from the Safar Family program?
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Can a single-parent family benefit from the Safar Family program?
Yes, any family with one parent and at least one child between the ages of...
Is the number of members limited by family?
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Is the number of members limited by family?
Yes, you can register from 2 to 12 members of your family: grandparents, parents and children...
By opting for the Safar Family program, do I keep my Gold benefits?
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By opting for the Safar Family program, do I keep my Gold benefits?
Yes, by taking advantage of the Safar Family account, you have chosen to...
When I purchased an award ticket online, I was charged taxes despite the appearance of an error message informing me of the invalidity of the reservation of my award ticket. What should I do?
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When I purchased an award ticket online, I was charged taxes despite the appearance of an error message informing me of the invalidity of the reservation...
Why my online award ticket request was denied?
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Why my online award ticket request was denied?
For any new Safar Flyer member, the first online bonus ticket must be under the name of the...
What are the available rewards?
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What are the available rewards?
You can use your miles in exchange for award tickets, excess luggage allowance, business class upgrade...
How to book my Royal Air Maroc award ticket online?
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How to book my Royal Air Maroc award ticket online?
To purchase your award ticket online with your miles, check the option « Purchase a...
How do I redeem my miles?
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How do I redeem my miles?
To convert your miles into « reward » advantages, go to your online Safar Flyer account and fill in your request...
What are the conditions for each advantage?
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What are the conditions for each advantage?
Click on the Safar Flyer Advantages Terms link. Reward applications are not combinable.
...
How to apply for an upgrade award?
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How to apply for an upgrade award?
To book an upgrade award in business class: 1/ Contact our call center to request the class upgrade of...
How to do it if I can not get my award ticket on the site?
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How to do it if I can not get my award ticket on the site?
However, if you encounter a blockage in the online purchase of your award ticket,...
My name is not written correctly on the card I received. What should I do?
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My name is not written correctly on the card I received. What should I do?
Contact Safar Flyer Customer Service by email to indicate the...
I received two Safar Flyer cards with two different numbers. What should I do?
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I received two Safar Flyer cards with two different numbers. What should I do?
Send a copy of these two cards to your Safar Flyer customer...
I have lost my Safar Flyer card. What should I do?
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I have lost my Safar Flyer card. What should I do?
Contact your Safar Flyer customer service (via the Internet or by mail) to request a...
What are the advantages of each card?
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What are the advantages of each card?
Discover the advantages of Safar Flyer cards here
Safar Flyer...
What should I do if a flight has not been credited to my Safar Flyer Corporate account?
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What should I do if a flight has not been credited to my Safar Flyer Corporate account?
Registration of the missing flight must be done by...
What are the advantages of each card?
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What are the advantages of each card?
Discover the advantages of Safar Flyer cards here
Safar Flyer...
How to add new employees to the Safar Flyer Corporate account?
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How to add new employees to the Safar Flyer Corporate account?
Each new employee will first have to join the individual Safar Flyer program,...
Is the number of members per company limited?
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Is the number of members per company limited?
No, the company can register as many employees as it wishes. Only those employees with a...
What is the difference between Award Miles and Status Miles?
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What is the difference between Award Miles and Status Miles?
Award Miles can be converted into many advantages: Award tickets, extra luggage...
What are the advantages offered by Safar Flyer partners?
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What are the advantages offered by Safar Flyer partners?
With Safar Flyer partners, you can earn Safar Flyer miles with each transaction and...
What are the available rewards?
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What are the available rewards?
You can use your miles in exchange for award tickets, excess luggage allowance, business class upgrade...
When will I receive my Safar Flyer card?
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When will I receive my Safar Flyer card?
Safar Flyer cards have become digital cards. Remember to systematically present your Safar Flyer...
I flew with Iberia and the accumulated miles on my account are not counted as status miles. Is this a mistake?
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I flew with Iberia and the accumulated miles on my account are not counted as status miles. Is this a mistake?
The partnership between Royal...
What is the validity period of the award miles accumulated on the Safar Flyer Corporate account?
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What is the validity period of the award miles accumulated on the Safar Flyer Corporate account?
The award miles of the Corporate account...