Claims

This form allows you to contact Royal Air Maroc Customer Service teams for any claim or request related to after-sale service. For any other information, please contact our call center.

To contact Safar Flyer Customer Service, please select "Safar Flyer" in the "Incident Type" field.

To contact web or call center After Sale Service please select "Online Purchase" in the field "Type of incident".

For any information regarding the profress of your claim, please reply to the confirmation email received during the creation of your initial request by keeping the same subject.

- Your tax home is in Morocco and you ask for an invoice :

Thank you to note that according to circular note 717, volume 3 of the Direction des Impôts, the air  ticket acts as an invoice.

- Delayed Luggage :

If your luggage has not been delivered the day of your arrival, our Lost and Found team will do their best to locate your luggage.

To follow up  the status of your luggage, we invite you to visit our baggage tracking system

If after 21 days, your luggage has not been located, we invite you to fill in our online claim form in order to obtain a compensation according to the Regulations in force.

Claims

Please fill in the details of your complaint

( Required field)

Asterisk indicates required

, Required field

Please enter "Contact name"

, Required field

Please enter "E-mail" @
Please enter the phone number in international format : +212567788779

, Required field

Please enter "Country of residence"

, Required field

Please enter "Correspondence Language"

, Required field

Please enter "Type"

, Required field

Please enter "Nature"

, Required field

Please enter "Subtype"

, Required field

Please enter "Subtype"

, Required field

Please enter "Safar Flyer no."

, Required field

Please enter "Date of birth"
Please enter "Place Of Incident"
Please verify that the flight number starts with AT
Ex : AT123

, Required field

Please enter "Flight date"

, Required field

Please enter "Booking no."
Ex : 123ABC
Ex : 1471234567890

, Required field

Please enter "Travel class"

, Required field

Please verify that the Reference of the declaration airport is 10 characters.
Ex : CMNAT12345

, Required field

Please enter "Subject"

, Required field

Please enter "Description"

Reservation

Flights

(  Required field)

Asterisk indicates required

Flight type
First flight

, Required field

Please enter "Departure"

* Departure airport list

, Required field

Please enter "Arrival"

* Arrival airport list
Second flight

, Required field

Please enter "Departure"

* Departure airport look up|

, Required field

Please enter "Arrival"

* Arrival airport look up|
Date First flight
Date Second flight
Flight date

, Required field

Please enter "Departure date"

* Open Calendar

, Required field

Please enter "Return date"

* Open Calendar
Flight passengers
Flight payment

Cars

With Royal Air Maroc, you can book your car hire online for all our destinations and many others around the world. Our partnerships with Europcar and Holiday Autos guarantee you the best rates for your leisure and business car hires.

In addition, Safar Flyer customers can earn Miles and take advantage of great discounts.

Please note : When using this service, you will be redirected to the websites of our partners responsible for all aspects of this service.

Book your car

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