Delayed Baggage

Was your baggage late, damaged or lost? We apologise for the inconvenience and will do everything possible to resolve your baggage problem.

 Missing baggageAn item is missing from your baggage?

We are very sorry that your baggage did not arrive on time for your arrival at your destination.

Please be assured that Royal Air Maroc staff will make every effort to return it to you as quickly as possible.

Please contact directly the lost luggage service

If at your destination, one or more items of baggage are missing, please contact immediately the Royal Air Maroc lost baggage service to make an official claim.

Written confirmation of this claim will be issued with a reference number to keep.

The more information you can provide about your baggage - colour, brand, distinguishing marks etc., the easier it will be for us to locate it.

We are doing everything possible to find your baggage

Once you have made an official claim, the information will be entered into an international tracing system called Worldtracer ,linked to several hundred airliners.

You can used your tracing number to check the status of your bag and claim.

Once your bag has been found we will contact you to organise its delivery.

Damaged baggage 

If on receipt of your baggage you find that there is the slightest problem (baggage open or damaged), please contact immediately our baggage service.

A damage claim will be written up and you will be issued a reference number. Please keep this to get information about your claim.



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With Royal Air Maroc, you can book your car hire online for all our destinations and many others around the world. Our partnerships with Europcar and Holiday Autos guarantee you the best rates for your leisure and business car hires.

In addition, Safar Flyer customers can earn Miles and take advantage of great discounts.

Please note : When using this service, you will be redirected to the websites of our partners responsible for all aspects of this service.

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