FAQ DETAILS
How do I report my baggage if it has not arrived at my destination?
You must report your missing baggage immediately to the Baggage Assistance desk at your arrival airport in order to obtain a file reference number (PIR).
Please keep all receipts if you had to purchase essential items while waiting.
Click here https://www.royalairmaroc.com/ma-fr/information/reclamations to submit a delayed baggage report onlin
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How can I track the status of my delayed baggage?
Royal Air Maroc allows you to track the progress of your file using the WorldTracer tool with your PIR number.
Click here https://www.royalairmaroc.com/ma-fr/bagages-retardes to check the status of your delayed baggage.
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What should I do if my baggage is still not found after 21 days?
If your baggage is not found after 21 days, it is considered lost. You may then submit a claim for compensation.
Click here https://www.royalairmaroc.com/ma-fr/information/reclamations to submit a lost baggage claim.
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What expenses are reimbursable in case of delayed baggage delivery?
If your baggage is delivered late, you may request reimbursement for essential purchases (toiletries, clothing) and reasonable communication expenses. Transport and accommodation costs may also be covered if the baggage is not delivered to your address.
For residents at destination, only transport expenses may be reimbursed if the baggage is not delivered to your address.
Please note: All claims must be supported by receipts. Depending on the type of expense, specific reimbursement rates may apply (typically between 50% and 100%).
Click here https://www.royalairmaroc.com/ma-fr/information/reclamations to submit a reimbursement request.
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My baggage was damaged upon arrival. How can I submit a claim?
Any damaged baggage must be reported at the airport or via the Royal Air Maroc online form within 7 days from the date you received your baggage.
Click here https://www.royalairmaroc.com/ma-fr/information/reclamations to report damaged baggage.
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Can I carry perishable items in my baggage?
Please note that the carrier is not liable for certain items, including perishables (shellfish, fish, seafood, etc.), fragile items, securities, jewelry, medication, and similar goods. These items should be carried in your hand baggage.
Baggage containing perishable goods may be subject to destruction by airport authorities in accordance with applicable regulations, without the carrier’s liability.
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Where can I purchase additional baggage with Royal Air Maroc?
You can purchase additional baggage online (via the Royal Air Maroc website) up to 24 hours before departure. If your baggage exceeds the allowed allowance at the airport, you may also pay the excess baggage fee directly at the check-in counter. Click here https://www.royalairmaroc.com/ma-fr/information/reclamations to view excess baggage fees.
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If I place my camera in checked baggage, will it be covered by Royal Air Maroc liability?
Under applicable regulations, Royal Air Maroc does not assume liability for valuable items such as money, jewelry, cameras, or similar items placed in checked or unchecked baggage. Click here https://www.royalairmaroc.com/ma-fr/information/reclamations to learn more about our baggage policy.
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How to book my award ticket with a Safar Flyer partner?
To book an award ticket with our airline partners, make your reservation through an agency or via the Royal Air Maroc call center. Log into your online account to complete the award ticket application form and pay the airport taxes at the Royal Air Maroc agency or via the call center upon receipt by email of the confirmation of your Safar Flyer award ticket
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Does the currency (Safar Flyer miles) change after integration?
Each loyalty program continues to keep its own rules, its own scale and its own currency (miles for AT, Avios for IB...)
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Is there an information website about the oneworld alliance?
Yes. The link to the oneworld alliance information website is as follows: https://fr.oneworld.com/
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What is the difference between Award Miles and Status Miles?
Award Miles can be converted into many advantages: Award tickets, extra luggage allowance, upgrade awards in Business class, etc. Status Miles allow you to upgrade to a higher status: from Blue to Silver to Gold. They are cumulated during a calendar year exclusively on Royal Air Maroc flights.
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I received two Safar Flyer cards with two different numbers. What should I do?
Send a copy of these two cards to your Safar Flyer customer service, who will merge the accounts and inform you which card to keep and which card to destroy. If you are Blue: safarflyer@royalairmaroc.com If you are Silver, Gold: silvergold@royalairmaroc.com
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How to do it if I can not get my award ticket on the site?
However, if you encounter a blockage in the online purchase of your award ticket, we invite you to book your award ticket by contacting the Royal Air Maroc call center reachable at all times. To do this, call the following numbers:
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My name is not written correctly on the card I received. What should I do?
Contact Safar Flyer Customer Service by email to indicate the correct spelling of your name and attach a copy of your passport If you are Blue: safarflyer@royalairmaroc.com If you are Silver, Gold: silvergold@royalairmaroc.com A new card will be sent to you within 3 to 4 weeks of your request.
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I have lost my Safar Flyer card. What should I do?
Contact your Safar Flyer customer service (via the Internet or by mail) to request a duplicate card. If you are Blue: safarflyer@royalairmaroc.com If you are Silver, Gold: silvergold@royalairmaroc.com A new card will be sent to you within 3 to 4 weeks of your request
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How much does my Cash & Miles Child & Baby ticket cost?
The Child & Baby discount available for Royal Air Maroc paid tickets is also applied to Cash & Miles tickets.
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What are the advantages of each card?
Discover the advantages of Safar Flyer cards here
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I flew with Iberia and the accumulated miles on my account are not counted as status miles. Is this a mistake?
The partnership between Royal Air Maroc and Iberia allows you to accumulate only Award Miles. These Miles may however be convertible into rewards at any time. The status miles can only be accumulated on Royal Air Maroc flights
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