FAQ DETAILS
Is the number of members limited by family?
Yes, you can register from 2 to 12 members of your family: grandparents, parents and children from 2 to 26 years old.
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What are the advantages of each card?
Discover the advantages of Safar Flyer cards here
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I have a Safar Flyer Blue card. How do I progress to the Silver level, the Gold one, and then Platinum?
The progression to the Silver and Gold levels depends on your miles or flight status * you accumulate in a calendar year (January 1 to December 31). You just have to reach 20,000 Miles or 15 flights Status * to obtain a Silver level and 35,000 Miles or 30 flights Status * for the Gold level,and 75,000 Miles or 75 Status flights * for the Platinum level.
* Can be accumulated on Royal Air Maroc flights and oneworld partner flights.
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I have a Safar Flyer Blue card. How do I progress to the Silver level, the Gold one, and then Platinum?
The progression to the Silver and Gold levels depends on your miles or flight status * you accumulate in a calendar year (January 1 to December 31). You just have to reach 20,000 Miles or 15 flights Status * to obtain a Silver level and 35,000 Miles or 30 flights Status * for the Gold level,and 75,000 Miles or 75 Status flights * for the Platinum level.
* Can be accumulated on Royal Air Maroc flights and oneworld partner flights.
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I have lost my Safar Flyer card. What should I do?
Contact your Safar Flyer customer service (via the Internet or by mail) to request a duplicate card. If you are Blue: safarflyer@royalairmaroc.com If you are Silver, Gold: silvergold@royalairmaroc.com A new card will be sent to you within 3 to 4 weeks of your request
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What are the qualification thresholds for a Safar Flyer member depending on the status of Safar Flyer Silver, Gold or Platinum card within oneworld?
In order to benefit from the Silver, Gold and Platinum status, the member must accumulate Status miles or Status flights, over the calendar year preceding the expiry date of his Safar Flyer card
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Does the Silver member continue to benefit from an additional luggage allowance of 23KG?
Yes, a Silver member benefits from an additional 23 kg baggage allowance, but this applies only to Royal Air Maroc operated flights (excluding onward oneworld flights).
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How to accumulate miles with Safar Flyer partners?
Simply present your Safar Flyer card number for each transaction with one of our partners. (The miles counted on the Safar Flyer account cannot be requested simultaneously on another partner loyalty program.)
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All members (Blue, Silver, Gold) can benefit from the partnerships?
Yes, all members can take advantage of our partners' accumulated miles and their expense with the exception of the Flight Simulator Bonus which is reserved for Silver and Gold members.
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Who are the Safar Flyer partners?
Safar Flyer partners allow you to earn and redeem miles. Our airline partners are: Qatar Airways, Etihad and Ibéria. Our hotel partners are: Le Club AccorHotels. Our car rental partners are: Hertz, Europcar and Sixt. Our partner Sensation Forte: CasaAero. Our Currency Exchange Service Partner: Global Exchange
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Why is my membership number different from my Safar Family account number?
Your Safar Family account number allows you, as a guardian, to consult the balance, request Safar Flyer rewards, etc. The Safar Flyer account number linked to your individual card is the one you must provide when booking airline tickets in order to earn miles.
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Can a single-parent family benefit from the Safar Family program?
Yes, any single-parent family with at least one child between 2 and 26 years old can benefit from the program.
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By opting for the Safar Family program, do I keep my Gold benefits?
Yes, by using the Safar Family account, you have chosen to combine your Award Miles with those of your family members into a single shared account in order to access Safar Flyer rewards more quickly. In addition, access to Silver and Gold cards is based on Status Miles and status flights accumulated from January 1 to December 31 by each family member. For any request related to Safar Family, please contact us at safarfamily@royalairmaroc.com. For more information, please visit the section dedicated to the SAFAR FAMILY program.
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My baggage was damaged upon arrival. How can I submit a claim ?
Any damaged baggage must be reported at the airport or via the Royal Air Maroc online form within 7 days from the date you received your baggage.
Click here to report damaged baggage.
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How do I redeem my miles?
To convert your miles into « reward » advantages, go to your online Safar Flyer account and fill in your request at the online form « Reward request ». For more autonomy, Safar Flyer offers you the opportunity to buy your award ticket online with your miles. Airport taxes are payable by credit card.
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How can a Safar Flyer member collect miles on the oneworld loyalty program?
There is no oneworld loyalty program. The Safar Flyer member continues to keep the Safar Flyer miles on his or her frequent flyer account, even on oneworld flights.
All he has to do is present his Safar Flyer account number (9 digits) when buying the plane tickets.
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What is the difference between Award Miles and Status Miles?
Award Miles can be converted into many advantages: Award tickets, extra luggage allowance, upgrade awards in Business class, etc. Status Miles allow you to upgrade to a higher status: from Blue to Silver to Gold. They are cumulated during a calendar year exclusively on Royal Air Maroc flights.
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Does the currency (Safar Flyer miles) change after integration?
Each loyalty program continues to keep its own rules, its own scale and its own currency (miles for AT, Avios for IB...)
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How to book my award ticket with a Safar Flyer partner?
To book an award ticket with our airline partners, make your reservation through an agency or via the Royal Air Maroc call center. Log into your online account to complete the award ticket application form and pay the airport taxes at the Royal Air Maroc agency or via the call center upon receipt by email of the confirmation of your Safar Flyer award ticket
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What are the advantages offered by Safar Flyer partners?
With Safar Flyer partners, you can earn Safar Flyer miles with each transaction and redeem them with our airline, hotel, car rental partner companies and Royal Air Maroc. With our Global Exchange partner, you can benefit from a discount on the exchange rate margin. Discover our offer > With our partner CasaAero, a strong sensation is guaranteed with the flight simulator bonus.
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