FAQ DETAILS
How to join Safar Flyer?
You can register online here or at one of our Royal Air Maroc agencies!
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When I arrive at the airport, what should I do?
In you have your boarding pass and you don't have any baggage to check in (hand luggage only): you can go directly to the security check point and then to the boarding gate before the Boarding Deadline (last call) indicated on your boarding pass.
If you have baggage to check in: Go to our baggage drop-off (bag drop) or failing that, to the Royal Air Maroc check-in desk before the check-in deadline of your flight. Your luggage will be tagged and accepted for the flight. Then head straight to departure security checks.
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Comment puis je procéder au remboursement de mon billet ?
Vous souhaitez procéder au remboursement d'un billet acheté en ligne ou via notre centre d'appel. il vous suffit de renseigner le formulaire de demande de remboursement en ligne (sous la rubrique Réclamation). Nos équipes reviendrons vers vous dans un délai de 48 heures pour vous confirmer le montant à rembourser en fonction des conditions de remboursement de votre billet. Le remboursement sera effectué sur la carte de crédit utilisée lors de l'achat de votre billet.
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Quel est le délai d’achat d’un billet par internet ?
Vous pouvez acheter votre billet par internet jusqu’au jour de départ. cela dit, l'achat en ligne n'est pas disponible le jour même pour certaines destinations.
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Can a member benefit from the advantages of each oneworld Status, even on an award ticket trip?
Yes. A Safar Flyer member can benefit from the advantages of each oneworld Card Status on a trip booked as an award ticket.
However, they will not be able to collect miles on an award ticket trip.
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Can a Safar flyer member offer award tickets with oneworld partner airlines to the person of his or her choice?
Yes. It is possible for a Safar Flyer member to offer Award tickets from oneworld partners to the person of his or her choice according to the terms and conditions of the Safar Flyer program.
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What are the advantages offered by Safar Flyer partners?
With Safar Flyer partners, you can earn Safar Flyer miles with each transaction and redeem them with our airline, hotel, car rental partner companies and Royal Air Maroc. With our Global Exchange partner, you can benefit from a discount on the exchange rate margin. Discover our offer > With our partner CasaAero, a strong sensation is guaranteed with the flight simulator bonus.
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If a Safar Flyer member travels with a oneworld airline, can he or she benefit from the advantages of his or her card on this flight before he or she has received his or her physical card?
The Safar Flyer member will receive a digital card that will allow him/her to benefit from all oneworld advantages when traveling with one of the alliance's airlines. The member should remember to update his email address on his online account.
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Can a Safar Flyer member transfer his miles to different oneworld airline loyalty programs or keep his miles on his Safar Flyer account?
It is not possible to transfer a member's Safar Flyer miles to another partner airline's frequent flyer account.
All requests concerning partner airlines are handled at the level of the member's Safar Flyer account.
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What is the procedure for acquiring awards for a flight from a partner airline?
The award ticket is issued at the Royal Air Maroc agency.
The steps involved in purchasing an award ticket from a oneworld company are as follows:
• Step 1: Booking of the desired route at the agency or call center
• Step 2: Formulation of the request for an Award ticket by the member during his private online session or by filling in the form at the agency
• Step 3: Payment of taxes and ticketing at the agency or call center
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Can the Safar Flyer member benefit from an award ticket with a oneworld airline company of which he or she is not a member of its loyalty program?
Yes. It is possible for a Safar Flyer member to purchase award tickets on all flights of oneworld's partner airlines, even if they are not a member of their loyalty program. Simply apply for an award ticket with one of oneworld's airlines by logging in to the online Safar Flyer under award application. He must have previously made his booking via the call center or at the Royal Air Maroc agency.
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Is it possible to book RAM Award tickets on the oneworld website?
No. It is not possible to book Royal Air Maroc award tickets on the oneworld website. The Safar Flyer member can make the booking of his award tickets via the Royal Air Maroc call center or at a Royal Air Maroc agency. The website oneworld presents only the benefits by card status.
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Can a Safar Flyer member benefit from other Awards (upgrade, excess luggage allowance) on oneworld airline flights ?
No. A Safar Flyer member is not eligible for the upgrade and excess luggage allowance awards on oneworld airline flights.
He will be able to take advantage of award tickets with all oneworld member airlines.
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If a member has a Platinum Safar Flyer card and another card from a oneworld member airline loyalty program, can he or she receive 2 pieces of excess luggage?
The benefits of the various loyalty programs of oneworld member airlines cannot be cumulated. Platinum card status is equivalent to Emerald status, which entitles the member to one piece of excess luggage on all oneworld partner flights.
1- As an Emerald frequent flyer, the following luggage allowances will apply when you travel with an oneworld airline:
a. On routes using the “by weight” luggage allowance system: 20 kg in addition to the cabin allowance authorized by your ticket
b. On routes using the “piece” luggage allowance system: an additional luggage item is possible free of charge in addition to the luggage allowance allowed by your ticket.
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What is the Royal Air Maroc contact for Safar Flyer oneworld members ?
The contacts dedicated to Safar Flyer members within the oneworld alliance:
- SAFAR FLYER BLUE :safarflyer@royalairmaroc.com
from Monday to Friday, from 8 a.m. to 6 p.m.
- SAFAR FLYER SILVER / GOLD : silvergold@royalairmaroc.com
Dedicated phone : 080 200 4000 from Monday to Friday, from 8 a.m. to 6 p.m.
- SAFAR FLYER PLATINUM : platinum@royalairmaroc.com
Dedicated phone : 080 200 2000, 24/7 priority phone service
- SAFAR FAMILY : safarfamily@royalairmaroc.com
from Monday to Friday, from 8 a.m. to 6 p.m.
- SAFAR CORPORATE : safaflyercorporate@royalairmaroc.com
from Monday to Friday, from 8 a.m. to 6 p.m.
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How to accumulate miles with Safar Flyer partners?
Simply present your Safar Flyer card number for each transaction with one of our partners. (The miles counted on the Safar Flyer account cannot be requested simultaneously on another partner loyalty program.)
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How to register a flight made with a Royal Air Maroc airline partner?
To do so, go to your online Safar Flyer account at the bottom of the page under the heading « Register your flight » to enter the data of your flight (Ticket number, date of flight, origin / destination and flight number) and select the partner airline. To guarantee this registration, please also send an email to: If you are Blue: safarflyer@royalairmaroc.com If you are Silver, Gold: silvergold@royalairmaroc.com Partner flight registration can take up to 4 weeks.
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Can a Safar Flyer member use as many award tickets as he or she wants with oneworld airlines?
Yes. A Safar Flyer member can use as many award tickets as he or she wishes with oneworld airlines, depending on the availability of seats for a given flight and the number of miles he or she has accumulated
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How to transfer miles from one Safar Flyer account to another?
In order to transfer your miles:
• The beneficiary member must have a minimum of 4,000 miles on his account;
• The transfer can be done in increments of 1,000 miles;
• Blue members can benefit from up to 2 transfer transactions per year of up to 10,000 miles;
• The amount transferred must be less than or equal to the beneficiary's balance. The transfer of miles is free. How to proceed? The Safar Flyer member who wishes to transfer his miles has to send an email to one of the addresses below:
• For a Blue member: safarflyer@royalairmaroc.com
• For a Gold or Silver member: silvergold@royalairmaroc.com
• Le transfert peut être effectué par paliers de 1 000miles ;
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How long are my Miles valid for the individual program?
Safar Flyer reward miles are valid for 3 years for individual account members (Blue, Silver and Gold), 5 years for Safar Family accounts and 2 years for Corporate accounts.
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