Contingency Plan for Lengthy Tarmac delay General terms and conditions

General Conditions (outside North America)

The use of the Site or purchase through this Site is subject to our Conditions of Website Use and our General Terms and Conditions, which we recommend you read carefully before making an online purchase.

You are reminded that passenger air transport is subject to the General Terms and Conditions of Transport which you can consult on our website. We recommend that you read them by


On purchasing a return ticket, the fare conditions of the most restrictive class apply throughout the itinerary when requesting a refund.

Terms and Conditions from and to North America:

To see the complete conditions, click here:

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***By purchasing a ticket from the United States, you can request a refund within 24 hours for all rates, regardless of their cancellation policy, on condition that the departure takes place beyond 7 days.

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