Delays and Disruptions
Travel terms and conditions per country
Last updated 2021-02-03 15:19:11.0
Due to the current sanitary context, most countries require a negative test to Covid-19, quarantine and travel documents.
These conditions are constantly changing.
Before your trip, check which conditions apply on the IATA Travel Center website. www.iatatravelcentre.com
The travel requirements for each country are regularly updated. Before any trip, you should consult the websites of the embassies of the country of departure, transit and arrival to find out about the conditions of travel and acceptance.
Tarifs préférentiels pour vos tests de dépistages Covid-19 au départ du Maroc – Casablanca
Last updated 2021-01-21 09:36:40.0
Royal Air Maroc met à votre disposition des tarifs préférentiels allant jusqu’à -28% pour vos tests de dépistages Covid-19 au Maroc grâce à son partenariat avec le Laboratoire International d’Analyses Biomédicale LIAB présent au niveau de la ville de casablanca.
|Désigation du test||Prix public TTC||Prix Voyageurs RAM TTC||Délais de rendu des résultats|
|La détection des acides nucléques du SARS COV2(COVID19) par RT PCR||700||550||Dans les 24 heures|
|La détection des acides nucléques du SARSCOV2(COVID19) par technique moléculaire iso-thermique ID NO NOW||1200||1100||Une demi-heure|
|Sérologie anti SARAS COV2 igG||1200||1100||Une demi-heure|
Pour plus d'information et/ou prise de rendez-vous, vous pouvez contacter directement le Laboratoire International d’Analyses Biomédicales sur son site internet : http://liab.co.ma , http://liab.co.ma/reservation Par téléphone/WhatsApp au 06 71 81 81 35 – 06 61 75 73 57 ou par email RAM@liab.ma.
Toutes les mesures sanitaires sont mises en place pour un voyage en toute sérénité et tranquillité d’esprit.
Validity of the PCR test for passengers entering to Morocco
Last updated 2020-12-21 15:45:01.0
Following the decision of the Moroccan authorities, passengers travelling to Morocco must present a negative PCR test with a validity of less than 72 hours. The reference date taken into consideration for the verification of the PCR test is the date of collection of the sample, and not the date the results were obtained.
The applicable commercial provisions are detailed below: br>
•Issue: initial purchase, exchange for an open ticket and / or voucher (tariff difference may be applicable)
•Sales channel: agencies, Call center and Royal Air Maroc website only
•Pricing conditions: non-refundable - No show not allowed;
•Ticket Change : allowed but fare difference may be applicable if the initial fare class is not available.
o Moroccan citizens living abroad and their families
o Foreigners residents or non-residents in Morocco and their families,
o Moroccan students admitted in foreign schools,
o Businessmen, and citizens forced to go abroad for health reasons need to obtain special authorizations from the prefecture of their place of residence in order to be able to leave the territory ,
special authorizations from the prefecture of their place of residence in order to be able to leave the territory.
Passengers departing from Morocco are exempt from testing; However, they must be informed and comply with the health provisions required by the countries of their final destination. The passenger who will not meet the conditions of his arrival country will be refused access to the flight.
o All Moroccan citizens (stranded tourists, students, Moroccans living abroad) and their families
o Foreigners residing in Morocco and their families.
Professionals of visa-exempt countries will be able to visit Moroccan companies upon a simple invitation from the latter. Invitations must be printed on the letterhead of the inviting company (including their identifiers, including their ICE, RC number and address).
They must also be signed and sealed by an authorized person from the company, and include the purpose of the visit, the full names and passport numbers of the visitors, their date of entry into Moroccan territory as well as their place of residence during their stay in Morocco.
Also, foreign nationals of visa-exempt countries and who have a confirmed hotel reservation will be able to access Moroccan territory upon presentation of this reservation.
All Passengers entering Morocco must present a negative PCR test lasting less than 72 hours from the date of the sample (and no longer from the date of the result), before departure time. The serological test is no longer required. Passengers under the age of 11 are exempt from this requirement.
Royal Air Maroc reminds you that wearing a mask is compulsory within our flights and that only handbags, bags for children and computers are allowed on board as luggage.
Important: We remind you that it is the exclusive responsibility of the customer to be informed before his trip and to comply with the authorities’ conditions and requirements of the departure and arrival countries.
Considering that regular international flights are still suspended, the commercial measures set up by Royal Air Maroc to support our passengers are still applicable, and now concern all tickets regardless of their date of issue (tickets issued on regular flights only).
Our clients still have the possibility to change freely the date of departure and the destination as many times as desired without penalties (tariff difference may apply). For passengers who don’t have visibility on their travel date, a voucher can be issued. The validity of the travel vouchers is 12 months and it is possible to get cash refund at the end of the validity period if the voucher is not used.
Below a summary of the provisions with the extension of eligibility for tickets issued until October 1st:br>
• Targeted passengers: All the issued tickets issued, in all Royal Air Maroc network including canceled flights because of de COVID 19 authorities’ restrictions. (Prime-tickets included);
• Travel date: No restriction;
• Ticket Change: unlimited changes of ticket date and destination, free of charge;
• Conditions: change within the same fare class; (Tariff difference applicable in case of unavailability of the initial fare class or change of the destination)
• flight deadline: until October 31,2021 (return date can be extended beyond this deadline to keep the same duration of the trip) ;
o Individual tickets :refund by nominal voucher valid 12 months from the date of its issue. The voucher is refundable in cash on the expiry date. The voucher is issued by travel agencies or our call center at email@example.com .
• Fare conditions remain applicable.