Delays and Disruptions
Information pour les passagers à destination du Royaume Uni
Last updated 2020-10-19 19:01:33.0
Suite à la décision des autorités anglaises, nous vous informons qu’à partir du 30 Octobre 2020, tous les passagers à destination du Royaume Uni doivent obligatoirement remplir 48 heures avant leur départ, le formulaire en ligne de localisation des passagers. Aussi, une quarantaine de 14 jours peut-être requise en fonction du pays de départ du passager. Nous vous invitons à consulter la liste des pays exemptés de quarantaine avant votre départ, cette liste peut être soumises à des changements réguliers. Royal Air Maroc vous rappelle que le port du masque est obligatoire dans les transports au Royaume Uni.
Les passagers qui ne remplissent pas les exigences sanitaires imposées par les autorités, sont passibles d’amendes à leur arrivée au Royaume Uni.
Pour plus d’information, vous pouvez visiter https://www.gov.uk/uk-border-control.
Information pour les passagers à destination du Canada
Last updated 2020-10-19 19:01:02.0
Suite à la décision des autorités canadiennes, nous vous informons qu’à partir du 31 octobre 2020, le Canada exigera uniquement la soumission numérique des renseignements via l’application mobile ArriveCAN. Tous les passagers à destination du Canada doivent présenter leur reçu ArriveCan comme preuve de soumission numérique des données. Pour accéder à l’application ArriveCan nous vous invitons à aller sur le lien suivant https://arrivecan.cbsa-asfc.cloud-nuage.canada.ca/confidentialit%C3%A9/
Royal Air Maroc vous informe que les passagers ayant le droit d’entrée au Canada mais n’ayant pas soumis leurs informations sur ArriveCan se verront verbalisés d’une amende allant de of $ 275 à $ 1,000, même s’ils ont eu accès au vol. Les autres passagers, sans le droit d’entrée au canada, ne pourront pas embarquer. Royal Air Maroc vous rappelle également qu’une période de quarantaine de 14 jours doit être respectée à l’arrivée au Canada.
Il est à noter que les personnes qui ne sont pas en mesure d’utiliser des outils numériques peuvent demander l’aide d’autres personnes pour soumettre de l’information en leur nom par le biais du site Web.
Autorisation des passagers en Transit au Maroc à embarquer sur les vols de Royal Air Maroc
Last updated 2020-10-17 14:51:29.0
Royal Air Maroc a le plaisir de vous annoncer qu’à partir du 13 Octobre 2020, les passagers en continuation internationale à CMN sont autorisés à embarquer sur les vols de Royal Air Maroc.
Les passagers concernés doivent répondre aux conditions suivantes avant de pouvoir embarquer sur nos vols :
• Présenter un test PCR négatif datant de moins de 72h. Les enfants âgés de moins de 11 ans sont dispensés du test.
• Se conformer aux conditions et exigences sanitaires des autorités des pays d'arrivée.
More flexibility for all Royal Air Maroc customers
Last updated 2020-10-13 10:58:38.0
Royal Air Maroc always brings more flexibility to its commercial measures, by lifting all the conditions for changing or modifying tickets. The company is now making all of its tickets fully flexible regardless of the fare paid or the destination chosen. Royal Air Maroc customers can therefore plan their trips with complete peace of mind. Royal Air Maroc is pleased to inform you that all customers have the possibility to:
Change freely the date of departure and the destination as many times as desired without penalties before the departure:
o No restriction on destination, issue date or travel date (a tariff difference may apply in some cases)
o This change takes effect immediately and concerns both tickets already issued and new issues.
For passengers who don’t have visibility on their travel date, a voucher can be issued. The validity of the travel vouchers is 12 months and it is possible to get cash refund at the end of the validity period if the voucher is not used
The flight program for the period beyond October 11 is now available on the website www.royalairmaroc.com, you can also contact our call center or travel agencies.
Royal Air Maroc brings more flexibility to its commercial policy
Last updated 2020-10-09 21:20:11.0
Following the state of health emergency’s extension until November 10, 2020, Royal Air Morocco is adapting its commercial measures by offering more flexibility. Now, all the tickets are totally flexible regardless of their issue date, price paid or chosen destination.
The applicable commercial provisions are detailed below: br>
•Issue: initial purchase, exchange for an open ticket and / or voucher (tariff difference may be applicable)
•Sales channel: agencies, Call center and Royal Air Maroc website only
•Pricing conditions: non-refundable - No show not allowed;
•Ticket Change : allowed but fare difference may be applicable if the initial fare class is not available.
•Eligibilité :
o Moroccan citizens living abroad and their families
o Foreigners residents or non-residents in Morocco and their families,
o Moroccan students admitted in foreign schools,
o Businessmen, and citizens forced to go abroad for health reasons need to obtain special authorizations from the prefecture of their place of residence in order to be able to leave the territory ,
special authorizations from the prefecture of their place of residence in order to be able to leave the territory.
Passengers departing from Morocco are exempt from testing; However, they must be informed and comply with the health provisions required by the countries of their final destination. The passenger who will not meet the conditions of his arrival country will be refused access to the flight.
o All Moroccan citizens (stranded tourists, students, Moroccans living abroad) and their families
o Foreigners residing in Morocco and their families.
Professionals of visa-exempt countries will be able to visit Moroccan companies upon a simple invitation from the latter. Invitations must be printed on the letterhead of the inviting company (including their identifiers, including their ICE, RC number and address).
They must also be signed and sealed by an authorized person from the company, and include the purpose of the visit, the full names and passport numbers of the visitors, their date of entry into Moroccan territory as well as their place of residence during their stay in Morocco.
Also, foreign nationals of visa-exempt countries and who have a confirmed hotel reservation will be able to access Moroccan territory upon presentation of this reservation.
All Passengers entering Morocco must present a negative PCR test lasting less than 72 hours before departure time. The serological test is no longer required. Passengers under the age of 11 are exempt from this requirement.
Royal Air Maroc reminds you that wearing a mask is compulsory within our flights and that only handbags, bags for children and computers are allowed on board as luggage.
Important: We remind you that it is the exclusive responsibility of the customer to be informed before his trip and to comply with the authorities’ conditions and requirements of the departure and arrival countries.
Considering that regular international flights are still suspended, the commercial measures set up by Royal Air Maroc to support our passengers are still applicable, and now concern all tickets regardless of their date of issue (tickets issued on regular flights only).
Our clients still have the possibility to change freely the date of departure and the destination as many times as desired without penalties (tariff difference may apply). For passengers who don’t have visibility on their travel date, a voucher can be issued. The validity of the travel vouchers is 12 months and it is possible to get cash refund at the end of the validity period if the voucher is not used.
Below a summary of the provisions with the extension of eligibility for tickets issued until October 1st:br>
• Targeted passengers: All the issued tickets issued, in all Royal Air Maroc network including canceled flights because of de COVID 19 authorities’ restrictions. (Prime-tickets included);
• Travel date: No restriction;
• Ticket Change: unlimited changes of ticket date and destination, free of charge;
• Conditions: change within the same fare class; (Tariff difference applicable in case of unavailability of the initial fare class or change of the destination)
• flight deadline: until October 31,2021 (return date can be extended beyond this deadline to keep the same duration of the trip) ;
• Refund:
o Individual tickets :refund by nominal voucher valid 12 months from the date of its issue. The voucher is refundable in cash on the expiry date. The voucher is issued by travel agencies or our call center at callcenter@royalairmaroc.com .
Group tickets issued / account tickets : Travel agencies have to issue vouchers on their own name to the final clients for a later use (nonrefundable and valid 12 months). Only under this condition, a refund will be allowed by Royal Air Maroc. A written agreement from RAM delegation responsible of the travel agency is needed. This agreement is given on the basis of supporting documents to provide by the travel agency (purchase order, proof of payment or any other evidence).
• Fare conditions remain applicable.
| The flights concerned by this special operation are as follows: |
| Casablanca-Paris Orly-Casablanca |
| Casablanca-Paris CDG-Casablanca |
| Rabat-Paris Orly –Rabat |
| Oujda- Paris Orly - Oujda |
| Agadir - Paris Orly - Agadir |
| Fes- Paris Orly- Fes |
| Tanger - Paris Orly - Tanger |
| Marrakech-Parsi Orly-Marrakech |
| Casablanca-Lyon-Casablanca |
| Casablanca - Nice-Casablanca |
| Casablanca- Marseille-Casablanca |
| Casablanca- Bordeaux-Casablanca |
| Casablanca-Moscou-Casablanca |
| Casablanca-London-Casablanca |
| Casablanca-Madrid-Casablanca |
| Casablanca-Barcelona-Casablanca |
| Casablanca-Malaga-Casablanca |
| Casablanca-Las Palmas-Casablanca |
| Laayoune-Las Palmas-Laayoune |
| Casablanca-Rome-Casablanca |
| Casablanca-Bologne-Casablanca |
| Casablanca-Milan-Casablanca |
| Casablanca-Istanbul-Casablanca |
| Casablanca-Francfort-Casablanca |
| Casablanca-Lisbone-Casablanca |
| Casablanca-Montreal-Casablanca |
| Casablanca-New-York-Casablanca |
| Casablanca-Abidjan-Casablanca |
| Casablanca-Nouakchott-Casablanca |
| Casablanca-Dubaï-Casablanca |
| Casablanca-Ouagadougou-Casablanca |
| Casablanca-Jeddah-Casablanca |
| Casablanca-Riyad-Casablanca |
| Casablanca-Cairo-Casablanca |
| Casablanca-Alger-Casablanca |
| Casablanca-Tunis-Casablanca |
| Casablanca-Conakry-Casablanca |
| Casablanca-Niamey-Casablanca |
| Casablanca-Brussels-Casablanca |
| Casablanca-Amsterdam-Casablanca |
| Casablanca-Toulouse-Casablanca |
| Casablanca-Nantes-Casablanca |
| Casablanca-Dakar-Casablanca |
| Casablanca-Bamako-Casablanca |
| Nador-Amsterdam-Nador |
| Casablanca-Geneva-Casablanca |
| Tanger-Barcelone-Tanger |
| Casablanca-Accra-Casablanca |
| Casablanca-lagos-Casablanca |
| Marrakech-Lyon-Marrakech |
| Marrakech-Toulouse-Marrakech |
| Marrakech-Bordeaux-Marrakech |
N’oubliez pas de télécharger, imprimer et renseigner votre fiche sanitaire avant votre voyage.
Last updated 2020-10-09 10:05:45.0
La crise sanitaire internationale due à la propagation du virus COVID 19 a engendré de nouvelles conditions de rentrée et de séjour d’un nombre important de pays. Plusieurs pays exigent désormais de remplir des formulaires de santé conformément à la réglementation en vigueur et aux lois applicables. Les informations transmises serviront exclusivement aux fins de la protection de la santé publique et sont communiquées uniquement aux autorités à l’arrivée du pays de destination. Pour prendre connaissance des documents de voyages exigés durant votre parcours ainsi que les restrictions applicables, n’hésitez pas de consulter le site des ambassades des pays de transit et de destination. Veuillez trouver ci-dessous la liste des pays[1] exigeant la présentation de la fiche sanitaire à l’arrivée.
[1] Les formalités de voyage correspondant à chaque pays sont régulièrement mises à jour. Avant chaque voyage, vous devez consulter les sites des ambassades du pays de départ, de transit et d’arrivée pour prendre connaissance des conditions de voyage et d’acceptation.
Important measure for your next trip with Royal Air Maroc
Last updated 2020-08-11 12:25:37.0
To ensure that you travel in the safest possible conditions ,it is mandatory to wear a mask upon arrival at the airport and board
Hand luggage is not accepted on board (except for handbags ,baby ,bags ,laptop bags and medicine kits) and must be checked in the checked baggage compartment