In case of missing item in the baggage, please contact the baggage assistance service of the arrival airport to receive a report of missing item with reference to send to accompanied by required documents

  • The report of irregularity established at the airport upon your arrival (DPR)
  • The baggage identification stub (TAG)
  • The invoice for damaged baggage (or an estimate or repair invoice).
  • Photos of damaged baggage with its baggage tag (TAG).