FAQ DETAILS
How can I track the status of my delayed baggage ?
Royal Air Maroc allows you to track the progress of your file using the WorldTracer tool with your PIR number.
Click Was this information helpful?
Can't find your answer? Contact-us
How can I check my flight status ?
You can check your flight status (on time, delayed, or cancelled) at any time via the Royal Air Maroc website or mobile app.
Click here to check your flight status.
Was this information helpful?
Can't find your answer? Contact-us
How long does it take to purchase a ticket online?
You can buy your ticket online up until the day of departure. However, online purchase is not available on the day of departure for some destinations.
Was this information helpful?
Can't find your answer? Contact-us
What if I lose my boarding pass?
You can reprint your boarding card at home or send it to your email for printing later. If you're already at the airport, you need to go to the check-in desk
Was this information helpful?
Can't find your answer? Contact-us
What should I do in case of a codeshare flight or travel operated by a Oneworld alliance partner ?
In case of a flight disruption (delay, cancellation, denied boarding, etc.) during a codeshare or Oneworld partner journey:
• For compensation claims : You must contact the airline operating the flight (operating carrier). The operating carrier is responsible for handling the claim and providing compensation where applicable.
• For ticket refund requests : You must contact the airline that sold you the ticket (marketing carrier).
Was this information helpful?
Can't find your answer? Contact-us
How will I be informed if my flight is cancelled ?
Royal Air Maroc will notify you using the contact details provided during booking:
• Email ;
• SMS ;
• Mobile App notification ;
• Or through your travel agency if the booking was made via an agency.
Please ensure your contact details are up to date in your booking.
Click here to update your contact information.
Was this information helpful?
Can't find your answer? Contact-us
I purchased additional services (seat selection, lounge, extra baggage, etc.). My flight was cancelled — am I entitled to a refund ?
Yes. If your flight is cancelled by Royal Air Maroc, any additional services purchased and not used may be refunded in accordance with applicable conditions.
Click here to request a refund.
Was this information helpful?
Can't find your answer? Contact-us
Where can I purchase additional baggage with Royal Air Maroc ?
You can purchase additional baggage online (via the Royal Air Maroc website) up to 24 hours before departure.
If your baggage exceeds the allowed allowance at the airport, you may also pay the excess baggage fee directly at the check-in counter.
Click here to view excess baggage fees.
Was this information helpful?
Can't find your answer? Contact-us
If I place my camera in checked baggage, will it be covered by Royal Air Maroc liability ?
Under applicable regulations, Royal Air Maroc does not assume liability for valuable items such as money, jewelry, cameras, or similar items placed in checked or unchecked baggage.
Click here to learn more about our baggage policy.
Was this information helpful?
Can't find your answer? Contact-us
My baggage was damaged upon arrival. How can I submit a claim ?
Any damaged baggage must be reported at the airport or via the Royal Air Maroc online form within 7 days from the date you received your baggage.
Click here to report damaged baggage.
Was this information helpful?
Can't find your answer? Contact-us
What expenses are reimbursable in case of delayed baggage delivery ?
If your baggage is delivered late, you may request reimbursement for essential purchases (toiletries, clothing) and reasonable communication expenses. Transport and accommodation costs may also be covered if the baggage is not delivered to your address.
For residents at destination, only transport expenses may be reimbursed if the baggage is not delivered to your address.
Please note: All claims must be supported by receipts. Depending on the type of expense, specific reimbursement rates may apply (typically between 50% and 100%).
Click here to submit a reimbursement request.
Was this information helpful?
Can't find your answer? Contact-us
What should I do if my baggage is still not found after 21 days ?
If your baggage is not found after 21 days, it is considered lost. You may then submit a claim for compensation.
Click here to submit a lost baggage claim.
Was this information helpful?
Can't find your answer? Contact-us
How do I report my baggage if it has not arrived at my destination ?
You must report your missing baggage immediately to the Baggage Assistance desk at your arrival airport in order to obtain a file reference number (PIR).
Please keep all receipts if you had to purchase essential items while waiting.
Click here to submit a delayed baggage report online.
Was this information helpful?
Can't find your answer? Contact-us
Will my claim be processed faster if I use a claims agency?
Using a claims agency does not accelerate processing times. Requests submitted through intermediaries are handled within the same regulatory timelines as those submitted directly by customers.
We recommend contacting the airline directly, as third-party involvement may cause additional delays due to incomplete information or document transmission.
In some cases, using intermediaries may even extend processing times.
Was this information helpful?
Can't find your answer? Contact-us
Will my claim be processed faster if I use a claims agency ?
Using a claims agency does not accelerate processing times. Requests submitted through intermediaries are handled within the same regulatory timelines as those submitted directly by customers.
We recommend contacting the airline directly, as third-party involvement may cause additional delays due to incomplete information or document transmission.
In some cases, using intermediaries may even extend processing times.
Was this information helpful?
Can't find your answer? Contact-us
Can I carry perishable items in my baggage ?
Please note that the carrier is not liable for certain items, including perishables (shellfish, fish, seafood, etc.), fragile items, securities, jewelry, medication, and similar goods. These items should be carried in your hand baggage.
Baggage containing perishable goods may be subject to destruction by airport authorities in accordance with applicable regulations, without the carrier’s liability.
Was this information helpful?
Can't find your answer? Contact-us
How to book my award ticket with a Safar Flyer partner?
To book an award ticket with our airline partners, make your reservation through an agency or via the Royal Air Maroc call center. Log into your online account to complete the award ticket application form and pay the airport taxes at the Royal Air Maroc agency or via the call center upon receipt by email of the confirmation of your Safar Flyer award ticket
Was this information helpful?
Can't find your answer? Contact-us
Does the currency (Safar Flyer miles) change after integration?
Each loyalty program continues to keep its own rules, its own scale and its own currency (miles for AT, Avios for IB...)
Was this information helpful?
Can't find your answer? Contact-us
Is there an information website about the oneworld alliance?
Yes. The link to the oneworld alliance information website is as follows: https://fr.oneworld.com/
Was this information helpful?
Can't find your answer? Contact-us
What is the difference between Award Miles and Status Miles?
Award Miles can be converted into many advantages: Award tickets, extra luggage allowance, upgrade awards in Business class, etc. Status Miles allow you to upgrade to a higher status: from Blue to Silver to Gold. They are cumulated during a calendar year exclusively on Royal Air Maroc flights.
Was this information helpful?
Can't find your answer? Contact-us