FAQ DETAILS
Can I carry perishable items in my baggage?
Please note that the carrier is not liable for certain items, including perishables (shellfish, fish, seafood, etc.), fragile items, securities, jewelry, medication, and similar goods. These items should be carried in your hand baggage.
Baggage containing perishable goods may be subject to destruction by airport authorities in accordance with applicable regulations, without the carrier’s liability.
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Where can I purchase additional baggage with Royal Air Maroc?
You can purchase additional baggage online (via the Royal Air Maroc website) up to 24 hours before departure. If your baggage exceeds the allowed allowance at the airport, you may also pay the excess baggage fee directly at the check-in counter. Click here https://www.royalairmaroc.com/ma-fr/information/reclamations to view excess baggage fees.
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If I place my camera in checked baggage, will it be covered by Royal Air Maroc liability?
Under applicable regulations, Royal Air Maroc does not assume liability for valuable items such as money, jewelry, cameras, or similar items placed in checked or unchecked baggage. Click here https://www.royalairmaroc.com/ma-fr/information/reclamations to learn more about our baggage policy.
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How to book my award ticket with a Safar Flyer partner?
To book an award ticket with our airline partners, make your reservation through an agency or via the Royal Air Maroc call center. Log into your online account to complete the award ticket application form and pay the airport taxes at the Royal Air Maroc agency or via the call center upon receipt by email of the confirmation of your Safar Flyer award ticket
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Does the currency (Safar Flyer miles) change after integration?
Each loyalty program continues to keep its own rules, its own scale and its own currency (miles for AT, Avios for IB...)
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Is there an information website about the oneworld alliance?
Yes. The link to the oneworld alliance information website is as follows: https://fr.oneworld.com/
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What is the difference between Award Miles and Status Miles?
Award Miles can be converted into many advantages: Award tickets, extra luggage allowance, upgrade awards in Business class, etc. Status Miles allow you to upgrade to a higher status: from Blue to Silver to Gold. They are cumulated during a calendar year exclusively on Royal Air Maroc flights.
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I received two Safar Flyer cards with two different numbers. What should I do?
Send a copy of these two cards to your Safar Flyer customer service, who will merge the accounts and inform you which card to keep and which card to destroy. If you are Blue: safarflyer@royalairmaroc.com If you are Silver, Gold: silvergold@royalairmaroc.com
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How to do it if I can not get my award ticket on the site?
However, if you encounter a blockage in the online purchase of your award ticket, we invite you to book your award ticket by contacting the Royal Air Maroc call center reachable at all times. To do this, call the following numbers:
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My name is not written correctly on the card I received. What should I do?
Contact Safar Flyer Customer Service by email to indicate the correct spelling of your name and attach a copy of your passport If you are Blue: safarflyer@royalairmaroc.com If you are Silver, Gold: silvergold@royalairmaroc.com A new card will be sent to you within 3 to 4 weeks of your request.
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I have lost my Safar Flyer card. What should I do?
Contact your Safar Flyer customer service (via the Internet or by mail) to request a duplicate card. If you are Blue: safarflyer@royalairmaroc.com If you are Silver, Gold: silvergold@royalairmaroc.com A new card will be sent to you within 3 to 4 weeks of your request
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How much does my Cash & Miles Child & Baby ticket cost?
The Child & Baby discount available for Royal Air Maroc paid tickets is also applied to Cash & Miles tickets.
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What are the advantages of each card?
Discover the advantages of Safar Flyer cards here
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I flew with Iberia and the accumulated miles on my account are not counted as status miles. Is this a mistake?
The partnership between Royal Air Maroc and Iberia allows you to accumulate only Award Miles. These Miles may however be convertible into rewards at any time. The status miles can only be accumulated on Royal Air Maroc flights
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Who are the Safar Flyer partners?
Safar Flyer partners allow you to earn and redeem miles. Our airline partners are: Qatar Airways, Etihad and Ibéria. Our hotel partners are: Le Club AccorHotels. Our car rental partners are: Hertz, Europcar and Sixt. Our partner Sensation Forte: CasaAero. Our Currency Exchange Service Partner: Global Exchange
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What does oneworld mean?
Oneworld is an exceptional alliance of 13 world-class airlines committed to offering the highest level of service on a network covering more than 1,100 destinations in over 180 countries around the world.
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All members (Blue, Silver, Gold) can benefit from the partnerships?
Yes, all members can take advantage of our partners' accumulated miles and their expense with the exception of the Flight Simulator Bonus which is reserved for Silver and Gold members.
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What are the qualification thresholds for a Safar Flyer member depending on the status of Safar Flyer Silver, Gold or Platinum card within oneworld?
In order to benefit from the Silver, Gold and Platinum status, the member must accumulate Status miles or Status flights, over the calendar year preceding the expiry date of his Safar Flyer card
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Can the Safar Flyer member benefit from an award ticket with a oneworld airline company of which he or she is not a member of its loyalty program?
Yes. It is possible for a Safar Flyer member to purchase award tickets on all flights of oneworld's partner airlines, even if they are not a member of their loyalty program. Simply apply for an award ticket with one of oneworld's airlines by logging in to the online Safar Flyer under award application. He must have previously made his booking via the call center or at the Royal Air Maroc agency.
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