Your complete baggage guide
Everything you need to know to travel with peace of mind
Need help with your baggage?
Delayed baggage
Track the status of your claim in real time.
Damaged baggage
Report any damage noticed upon arrival.
Missing items
Report missing contents from your baggage.
Items left on board
Contact our lost and found service.
Prohibited or restricted items
Explosives, firecrackers, fireworks, flares, ammunition.
Toxic products and etiological agents.
Radioactive materials.
Magnetized materials.
Paints, oil, flammable products, matches.
Corrosives, oxidizers, irritants, acids, batteries.
Compressed gas, gas camping stoves.
Spare lithium batteries (hand luggage).
Firearms, sidearms, and sharp objects.
You can consult the non-exhaustive list of prohibited or restricted hazardous materials on the link below:
Consult the official dangerous goods document