As part of our continuous improvement of service quality, we have centralized the receipt and processing of complaints on our website through this form.
As soon as your complaint is created, you will automatically receive an acknowledgement of receipt with the reference of your request.
If you have already submitted a complaint to Royal Air Maroc, please send your message to the same address serviceclient@royalairmaroc.com using the same subject as your previous correspondence, including your ticket number.
If you have made your reservation through a travel agency, we invite you to contact your agency to benefit from the provisions of our commercial policy (change of travel dates, issue of a credit note, refund of your ticket .... etc.).


Select one contact form from the options below

Customer Service Complaint
Safar Flyer Request
Sales support
Refund Request

For all flights to/from Israel, your rights are fully protected by the Aviation Services Law (Assistance and Compensation for Canceled Flights or Change of Conditions) 5772-2012 for delay, cancelation, overbooking, and downgrading.

The full text of the law is available at the following address :

https://www.nevo.co.il/law_html/law01/500_707.htm

The address for lodging any complaint :

serviceclient@royalairmaroc.com

According to Israeli Consumer Protection Law, 5741-1981, any ticket sales that take place in Israel may be canceled in writing within fourteen (14) days of the transaction date, but no less than seven (7) business days before the departure date of the first flight on your itinerary.

Subject to the provisions of the Law, if you purchased tickets in Israel and are a disabled person, senior citizen, or new immigrant, as defined by the Israeli Consumer Protection Law, 5741-1981, you may cancel your reservation in writing either up to four (4) months after your date of purchase or after you receive documents containing the details noted in article 14C(b) to the Law, whichever is later, and at least seven (7) business days before your departure date.

The cancellation fee equals 5% of your ticket’s price or NIS 100, whichever is lower.

If you cancel other reservations that don’t meet the conditions above, you’ll be charged the standard cancellation fees outlined in our terms and fares.