COVID 19 INFORMATION CENTER: Everything you need to know in order to best plan your trip

Last updated 2021-11-15 14:33:05.0

ADDITIONNAL REQUIREMENTS FOR ACCESS TO FRANCE

Last updated 2021-12-04 10:34:34.0

According to the new requirements of French Authorities,
effective December 4th, 2021, anyone, twelve years or older travelling to France, must present :
• A negative result of a PCR or antigen test not exceeding 48 hours before the flight departure,
And,
• A sworn statement attesting that the passenger accepts to be tested upon arrival at the airport.

The above measures are applicable for anyone twelve years or older and come in addition to the current access conditions to France.
The information provided above is for guidance purposes only. Royal Air Maroc reminds its clients that it is their exclusive responsibility to be informed about and comply with health requirements of the country of departure and arrival.

Cancellation of flights to and from Morocco

Last updated 2021-12-01 09:23:18.0

Following the decision of the Moroccan Authorities, Royal Air Maroc international flights from and to Morocco are cancelled in both directions from November 29th, 2021 at 23:59, till December 13th, 2021 at 23:59.
In this context, Royal Air Maroc supports its Customers during this period by authorizing the change and refund of tickets from and to Morocco according to the following options for any ticket with initial travel date from November 30th, 2021 to December 13th, 2021:

• A change without penalties (fare difference may be applicable) for a new travel date until March 31st, 2022 to or from the same destination or another point in Royal Air Maroc network, except for the new travel dates in the fifteen days following the resume of RAM flights for which the change will be completely free of charge. It should be noted that the initial travel duration can be changed. (Change conditions will be applicable separately for each segment)

Or

• Voucher refund: refund by nominative voucher, not transferable valid for 12 months from its issuance date. This voucher is refundable in cash on its expiry date if not used, and on request of the Customer (3) months at the latest after its expiration.
The Customer will have to contact his initial point of sale to request his voucher, during the validity period of his ticket.

RAM operates special flights departing from Morocco
In order to support its Customers, Royal Air Maroc will schedule, upon approval of Authorities, special flights departing from Morocco to other destinations during the period of suspension of flights to and from Morocco.


Update of the conditions of acceptance onbaord a flight to Morocco

Last updated 2021-11-28 11:02:18.0

I. Passengers coming from list “A” countries :

Passengers coming from these countries, can be accepted onboard a flight to Morocco upon producing :

- The health form, duly filled in and signed, in particular with the passenger's address and two telephone numbers allowing them to be located, if necessary, during the 10 days following their arrival on Moroccan territory; (The form can be downloaded online before boarding);
- A certificate attesting that the passenger is fully vaccinated against SARSCoV-2– at least two weeks after the administration of the 2nd dose of the vaccine or the one-dose vaccine-;
- The above conditions are applicable to any person aged 12 years or over,
- Children between ages of 6 years old and 11 years old included must present a negative PCR test,
- Children under the age of 6 years old are exempted from all access conditions.



II. Passengers coming from list “B” countries:

Passengers coming from these countries, can be accepred onboard a flight to Morocco upon producing :

- The health form, duly filled in and signed, in particular with the passenger's address and two telephone numbers allowing them to be located, if necessary, during the 10 days following their arrival on Moroccan territory; (The form can be downloaded online before boarding);
- A certificate attesting that the passenger is fully vaccinated against SARSCoV-2– at least 14 days after the administration of the 2nd dose of the vaccine or the one-dose vaccine-;
- A negative PCR test certificate not exceeding 48 hours at the time of boarding (interval between sampling and boarding).
- The above conditions are applicable to any person aged 12 years or over,
- Children between ages of 6 years old and 11 years old included must present a negative PCR test,
- Children under the age of 6 years old are exempted from all access conditions.


III. Passengers coming from List “C” countries :

Passengers coming from these countries are denied access to Morocco, either if they are coming directly or transiting from another country.

Important :
• The application of the updated rules has been set by the Moroccan authorities to be on the 26/11/2021.
• We remind you that it is the exclusive responsibility of the customer to be informed about and comply with the health requirments of the country of arrival and departure
• To get access to the lists, please visit the following link :
https://www.sante.gov.ma/Pages/actualites.aspx?idactu=434

Cancellation of flights between Morocco and France

Last updated 2021-11-25 22:56:08.0

Following the decision of the Moroccan authorities, all flights between Morocco and France are cancelled from November 28th, 2021 at 23:59.

• Ticket change without penalties (fare difference may be applicable) for a travel date until January 31st,2022 to or from the same destination or another airport in Europe;
• Voucher refund: refund by nominative voucher, not transferable valid for 12 months from its issuance date. The voucher is refundable in cash on its expiry date, following the customer's request three (3) months at the latest after its expiration. The customer is required to request it at the initial point of sale, during the validity period of his ticket.
• Cash refund for tickets is possible only at the initial point of sale during the validity period of the ticket.

Prolongation de la suspension des vols à destination du Royaume-Uni, de l’Allemagne, des Pays-Bas et de la Russie

Last updated 2021-11-25 15:22:40.0

Suite à la décision des autorités marocaines, nous tenons à vous informer que les vols Royal Air Maroc entre le Maroc et le Royaume-Uni, l’Allemagne, les Pays-Bas et la Russie sont toujours suspendus et ce jusqu’au 31 Décembre 2021.

Pour cet effet, la compagnie s’engage à accompagner ses passagers durant cette période en autorisant le changement et le remboursement selon les options suivantes :

- Un seul changement gratuit et sans frais jusqu’au 31 Janvier 2022 vers la même destination ou autre destination en Europe.

Ou

- Remboursement des billets sous forme d’avoir valable 12 mois, et remboursable sous forme numéraire à la fin de sa validité si non utilisé, et sur demande du client trois (3) mois au plus tard après cette échéance. Le client est tenu de se manifester auprès de son point de vente initial pour récupérer son avoir.

Ou

- Remboursement numéraire dans le point de vente initial, durant la période de validité du billet.

Travel terms and conditions per country

Last updated 2021-11-18 09:35:13.0

Due to the current sanitary context, most countries require a negative test to Covid-19, quarantine and travel documents.
These conditions are constantly changing.
Before your trip, check which conditions apply on Travel Center website. Travel restrictions
The travel requirements for each country are regularly updated. Before any trip, you should consult the websites of the embassies of the country of departure, transit and arrival to find out about the conditions of travel and acceptance.

Cancellation of flights to Russia

Last updated 2021-11-09 15:43:24.0

Following the decision of the Moroccan authorities, all flights from Morocco to Russia are suspended until further notice.
For this purpose, Royal Air Maroc supports its passengers by authorizing the change and reimbursement under the following conditions:

-Ticket Change: One change free of charges of the ticket’s date and destination, until December 15,2021 to the same or another destination;
-Voucher Refund: refund by nominal voucher valid 12 months from the date of its issue. The voucher is refundable in cash on the expiry date. The voucher is issued by travel agencies or our call center.
-Cash Refund for tickets is possible only at the same point of sale that issued the original ticket;