Fare conditions
Conditions tarifaires
| Essential | Classic | Eco Flex | Serenity | Business Essential | Business Flex | Business Serenity | |
|---|---|---|---|---|---|---|---|
| Bagage en soute | |||||||
| Checked baggage | |||||||
| Hand Baggage | |||||||
| Meal | |||||||
| Change permitted | With fees subject to conditions¹ | With fees subject to conditions¹ | With fees subject to conditions¹ | Subject to conditions¹ | With fees subject to conditions¹ | Subject to conditions¹ | Subject to conditions¹ |
| Refund permitted | Not allowed | Not allowed | With fees subject to conditions² | Subject to conditions² | Not allowed | With fees subject to conditions² | Subject to conditions² |
| Seat selection | Not allowed | Not allowed | With restrictions |
Fare Conditions Family Pack
| Family Pack Classic | Family Pack Eco Flex | Family Pack Serenity | |
|---|---|---|---|
| Checked bagage | |||
| Hand Baggage | |||
| Meal | |||
| Change | First change for free | First change for free | |
| Refund | Not allowed | With fees subject to conditions | |
| Seat selection | From the 6th row | From the 6th row | |
| Miles | 100% | 100% | 120% |
¹ Terms and conditions for changing a Cash & Miles ticket:
- Date changes are possible for Cash & Miles tickets provided that seats are available, subject to a penalty and an additional surcharge payable in cash only.
- Once the Cash & Miles ticket has been exchanged, it is no longer possible to request a refund on the new ticket after a period of 3 months following the exchange.
- To request a ticket change, simply call the Call Center or go to the nearest Royal Air Maroc agency.
² Cash & Miles ticket refund terms and conditions:
- Cash & Miles tickets are only refundable if the fare in question is refundable and the ticket has not been used. In this case, the portion of miles to be refunded will be credited to your Safar Flyer account, and the remainder will be refunded in the original form of payment, including government taxes, subject to a refund penalty and in accordance with the applicable terms and conditions for the ticket purchased.
- Refunds of partially used tickets are not permitted.
- To request a ticket refund, simply call the Call Center or go to the nearest Royal Air Maroc agency. You can also fill out the online claim form in the Claims section. Our teams will then get back to you to confirm the amount that will be refunded according to the refund terms and conditions of your ticket.
³ Earning miles is not permitted for Cash & Miles tickets
Fare details
Economy Class
Eco Essential
What if the most important thing was to travel ... Thanks to the Eco essential option you can take advantage of the most cost-efficient offer, including one hand-luggage and a meal on board and the possibility of changing your ticket with fees
Eco Classic
Collect Safar Flyer Miles and benefit from all the traditional services of our company including a 23 kg checked baggage, a cabin baggage and a meal on board... for comfortable trips at an attractive price. As well as the possibility to change your ticket with fees
Eco Flex
With Eco Flex, your ticket is flexible or refunded with a small penalty. You can choose your seat from any seats that have not been pre-allocated ; you can earn more Safar Flyer miles (125%) while you can still enjoy the company's traditional services: checked baggage, carry on luggage and on board meals.
Eco Serenity
Treat yourself to the most relaxing cheap option. You have the option to cancel or alter your ticket as you wish without any charge! You have priority in the choice of your seat and you accumulate more miles (150%). All this combined with your checked baggage, your carry- on luggage and the meal on board ... and you travel peacefully.
Business class
Business Essential
With the Business Essential package, you get the benefits of a low-cost business class, including priority check-in, carry-on baggage, checked baggage, VIP access, 200% mileage and seat selection. And you always have the choice to modify your ticket under conditions.
Business Flex
Enjoy the comfortable business class seats, access to the fast track lane and save time with priority luggage delivery, relax in the VIP Lounge and earn twice as many miles (200). All this with the possibility to alter or cancel your reservation subject to conditions.
Business Serenity
The unexpected also happens at work. And to remedy this, choose the Business Serenity option with the possibility to alter or cancel your ticket without any charge. All the services are obviously included: fast track, priority luggage delivery, access to VIP lounge and double number of miles (200%). Simply enjoy the best experience on board our flight in our company.
To and from the United States
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Modifications
If you need to change your travel dates, Royal Air Maroc will fully refund your ticket purchase price if you cancel up to 24 hours after the reservation was made provided your reservation was made for a flight scheduled to depart at least seven days (168 hours) prior to departure. -
Refund
Royal Air Maroc will refund a purchased ticket with a full refund without penalty up to 24 hours after reservation for reservations made seven days (168 hours) or more prior to the flight’s scheduled departure. This policy applies to refundable as well as non-refundable fares.