We have made our Terms and Conditions more flexible as we know that now more than ever it is important to plan your trip with peace of mind Indeed any ticket issued is totally flexible regardless of the fare paid or the destination

You can make unlimited changes at no extra cost or charges in the same booking class prior to the date of travel.

A fare difference may be applicable in case of non-availability of the initial fare class. Any request for a change must be made prior to the original date of departure


For which destinations and dates ?

There are no restrictions regarding the destination, the date of issue or the travel date (a fare difference may apply in some cases)


When can I change my ticket ?

This change takes effect immediately and is applicable to tickets issued less than 12 months ago as well as newly isued tickets


What are the refund methods offered ?

Customers can get a voucher valid for 12 months from the date of issue for the value of their tickets. This voucher may be refunded at the end of its validity if not used. The client may apply for a refund up to a maximum of 3 months after the deadline