FAQ Details
How much is the subscription booster?
Please note that prices may change at any time for new and existing subscriptions. You can check the latest prices on the dedicated microsite https://boost.loyaltystatus.com/ram/.
The standard pricing is as follows:
2x Status Miles Booster subscription: EUR 199 every 90 days
3x Status Miles Booster subscription: EUR 298 every 90 days
The following introductory pricing is applicable for a limited time and may be withdrawn without notice:
2x status miles subscription: EUR 99 every 90 days
3x status miles subscription: EUR 198 every 90 days
If you cancel your subscription and the price changes, you will be subject to any updated pricing.
Subscription prices may change over time. We will provide you with at least 30-days notice prior to your renewal of any price changes.
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Will you remind me when my credit card is about to be charged?
We will send a courtesy email to you 3 days prior alerting you to the upcoming subscription renewal for a further 90 days.
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Where can I view my active booster subscription details?
Go to the “Status Booster Subscription Management page” here.
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How do I view the tax receipt from my subscription purchase?
The welcome email you received from 'Safar Flyer Subscriptions' in your inbox will have a link to your downloadable tax receipt.
Alternatively, proceed to the Status Booster Subscription Management page here.
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What will appear on my credit card statement?
Your card statement charges will appear as 'SAFAR FLYER STATUS BOOSTER' and will be charged in Euros. Note: You may see a reference to our payment subscription provider 'LOYALTY DATA CO' located in Singapore on your statement.
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How do I contact you if I require additional support?
Contact for Safar Flyer Booster Subscription/Billing queries: silvergold@royalairmaroc.com Contact for Safar Flyer queries: Either through the Safar Flyer claim forms available at : https://www.royalairmaroc.com/int-en/login?safarFlyerRequest=true, or through dedicated emails if you are Silver, Gold or Platinum : SAFAR FLYER SILVER/GOLD : silvergold@royalairmaroc.com SAFAR FLYER PLATINUM: platinum@royalairmaroc.com
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Can I change my credit card on file for future subscription payments?
Yes, go to the “Status Booster Subscription Management page” here.
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Can I upgrade/downgrade between the 2x and 3x status miles offers?
Once you subscribe to a 2x or 3x status miles booster, you are subscribed to that product for 90 days. You cannot upgrade or downgrade (eg: from 2x to 3x, or 3x to 2) within that 90 days period.
However, if you wish to switch from 2x to 3x, you may do it at the end of your quarterly one time subscription pass, or if you have an active booster subscription pass, you can cancel it after the current 3 months period, and purchase the 3x booster once your 2x booster subscription period ends.
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How do I cancel my booster subscription?
Go to the Status Booster Subscription Management page here.
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What is the refund policy?
We offer a 7-day refund policy where we will provide a full refund for the last transaction provided that you have not flown any Royal Air Maroc flights in that timeframe. If you have flown any Royal Air Maroc flights within the first 7-days after purchasing the booster subscription pass, you will not be eligible for a refund. No refunds will be applicable beyond the initial 7-days after your initial subscription signup.
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How long is my subscription valid for?
90 days from the effective date of your subscription. Flights may be taken as soon as your Status Booster subscription is effective.
If you subscribe to the active/renewable status booster subscription pass, you will be billed every 90 days for the subscription unless you cancel your subscription.
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What flights are eligible for 2x or 3x booster?
All eligible flights taken during the subscription period, that are eligible to Status Miles earn.
I booked a flight 1 month ago, is that flight eligible for bonuses under the booster product?
Yes, so long as you had an active status booster subscription on your flight date.
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How does the Safar Flyer subscription product work?
When you subscribe to either the 2x or 3x booster subscription, you will earn double or triple Status Miles on all Royal Air Maroc eligible flights during your active subscription period.
The subscriptions are on a quarterly basis.
You may subscribe to either the 2x or 3x booster, given one of the two following options for your convenience :
1- A one time subscription pass,
2- An active booster subscription pass, that is renewed every 90 days, so that you may enjoy your status miles bonuses so long as you are subscribed to an active booster subscription pass.
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What are your channels in which Cash & Miles can be accessed?
Cash & Miles is available on the website www.royalairmaroc.com, on our Royal Air Maroc Mobile App, at the Call Center, and at Royal Air Maroc agencies.
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How to book a Cash & Miles ticket on www.royalairmaroc.com?
You can use Cash & Miles by following the steps below:
1. Log in and make sure the minimum 500 miles required to book with Cash & Miles is available.
2. Choose the desired route on the search page and continue with your reservation.
3. On the payment page, answer "Yes" to the question: Would you like to pay for all or part of your ticket in miles?
4. Use the selection slider to choose the amount of miles and cash you wish to combine to complete your payment.
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Which Safar Flyer card statuses are eligible for Cash & Miles?
All Safar Flyer card statuses are eligible for Cash & Miles provided that the accounts have a minimum of 500 Award Miles on file.
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Can I include the payment of taxes and surcharges in the Miles part of my Cash & Miles ticket?
Taxes and surcharges are included in the portion paid in miles in low season. They are payable in cash only in peak season.
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Why is Cash & Miles not offered on certain destinations?
The Cash & Miles displayed depends on the availability of routes, dates, and your Reward Miles balance (the minimum requirement is 500 Miles).
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What is the Cash & Miles option?
Cash & Miles is an option that allows you to combine Cash and Award Miles* to pay for your Royal Air Maroc ticket.
* earned during your booked activities with Royal Air Maroc
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What can I buy with Cash & Miles?
Cash & Miles allows you to pay for the booking of a ticket operated and marketed by Royal Air Maroc on the destination and cabin class of your choice, subject to availability.
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