N’oubliez pas de télécharger, imprimer et renseigner votre fiche sanitaire avant votre voyage.

Last updated 2020-11-24 09:05:00.0

La crise sanitaire internationale due à la propagation du virus COVID 19 a engendré de nouvelles conditions de rentrée et de séjour d’un nombre important de pays. Plusieurs pays exigent désormais de remplir des formulaires de santé conformément à la réglementation en vigueur et aux lois applicables. Les informations transmises serviront exclusivement aux fins de la protection de la santé publique et sont communiquées uniquement aux autorités à l’arrivée du pays de destination. Pour prendre connaissance des documents de voyages exigés durant votre parcours ainsi que les restrictions applicables, n’hésitez pas de consulter le site des ambassades des pays de transit et de destination. Veuillez trouver ci-dessous la liste des pays[1] exigeant la présentation de la fiche sanitaire à l’arrivée.

Pays Lien pour télécharger le formulaire
Allemagne Public Health Passenger Locator Form:

Les passagers à destination de l’Allemagne doivent obligatoirement renseigner leur formulaire sans oublier l‘adresse de leur séjour et leur contact en Allemagne. Les formulaires acceptables sont ceux imprimés format A4. Tous les passagers arrivant en Allemagne sont soumis à un test PCR gratuit et obligatoire.

Arabie Saoudite https://covid19.cdc.gov.sa/professionals-health-workers/health-declaration-form/
Belgique
Canada https://tc.canada.ca/sites/default/files/migrated/coronavirus_form___formulaire_coronavirus.pdf
Egypte Cairo Arrival Declaration
Emirats arabes unis
France https://www.who.int/ihr/PLC.pdf?ua=1 et https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-et-de-voyage
Italie AUTODICHIARAZIONE COVID – 19/ Self declaration form
Espagne https://www.spth.gob.es/create
Royaume Unis https://visas-immigration.service.gov.uk/public-health-passenger-locator-form

Suite à la décision des autorités anglaises, nous vous informons de l’entrée en vigueur du confinement décrété par le Gouvernement britannique, et qui s’étale du 5 Nov au 2 Dec. Les autorités anglaises incitent les citoyens à rester chez eux et à éviter de voyager au Royaume-Uni ou à l'étranger, à moins qu'ils ne voyagent pour le travail, les études ou pour d'autres raisons légalement autorisées. Une liste complète des exemptions est accessible sur le lien ci-après DfT’s extranet. Aussi, toute personne autorisée à voyager doit continuer à suivre les directives existantes pour un transport plus sûr, en portant un masque, en se lavant / désinfectant régulièrement les mains, et en respectant les distances sociales. Royal Air Maroc vous rappelle qu’à partir du 30 Octobre 2020, tous les passagers à destination du Royaume Uni doivent obligatoirement remplir avant leur départ, le formulaire en ligne de localisation des passagers. Aussi, une quarantaine de 14 jours peut-être requise en fonction du pays de départ du passager. Nous vous invitons à consulter la liste des pays exemptés de quarantaine avant votre départ, cette liste peut être soumises à des changements réguliers. Les passagers qui ne remplissent pas les exigences sanitaires imposées par les autorités, sont passibles d’amendes à leur arrivée au Royaume Uni. Pour plus d’information, vous pouvez visiter https://www.gov.uk/uk-border-control.

Pays Bas Health declaration form : https://www.government.nl/documents/publications/2020/07/07/information-for-passengers-flying-to-and-from-the-netherlands
Sénégal https://www.dakaraeroport.com/formulaire-de-localisation-de-passager-pour-la-sante-publique/
Tunisie
Turquie Formulaire "YOLCU BİLGİ FORMU"
Côte d’ivoire : Déclaration de déplacement :
https://deplacement-aerien.gouv.ci/#/
MAROC http://www.onda.ma/form.php
Mauritanie Public Health Passenger Form
GABON Fiche identification test COVID
Guinée Formulaire de déclaration de santé
Guinée équatoriale Fiche sanitaire d entrée à la Guinnée equatoriale SSG Malabo
TOGO www.Voyage.gouv.tg
MALI www.anac-gov.org
Portugal

[1] Les formalités de voyage correspondant à chaque pays sont régulièrement mises à jour. Avant chaque voyage, vous devez consulter les sites des ambassades du pays de départ, de transit et d’arrivée pour prendre connaissance des conditions de voyage et d’acceptation.

Information for passengers traveling to Canada

Last updated 2020-11-20 17:25:15.0

As of November 21, 2020, it is mandatory for all travellers flying to Canada to submit their COVID-related information digitally through ArriveCAN.
ArriveCAN is available as a mobile app or by signing in online.
• You must use ArriveCAN before you board your flight, to provide your:
 Travel and contact information
 Quarantine plan (unless exempt under conditions set out in the Mandatory Isolation Order)
 COVID-19 symptom self-assessment
• Travellers must be ready to show their ArriveCAN receipt when seeking entry into Canada; a border services officer will verify that they have submitted their information digitally.
• Travellers who do not submit the required information digitally before boarding their flight could be subject to enforcement action, which can range from verbal warnings to $1,000 fine.
• If you are an in-transit passenger whose final destination is not Canada, you do not have to submit your information.
• Unless exempt under conditions set out in the Mandatory Isolation Order, you must use ArriveCAN within 48 hours of entering Canada to:
 Confirm you have arrived at your place of quarantine or isolation
 Complete a daily COVID-19 symptom self-assessment during your quarantine period

For more information, visit: https://canada.ca/ArriveCAN

Validity of the PCR test for passengers entering to Morocco

Last updated 2020-11-10 15:42:13.0

Following the decision of the Moroccan authorities, passengers travelling to Morocco must present a negative PCR test with a validity of less than 72 hours. The reference date taken into consideration for the verification of the PCR test is the date of collection of the sample, and not the date the results were obtained.

The applicable commercial provisions are detailed below: br>
•Issue: initial purchase, exchange for an open ticket and / or voucher (tariff difference may be applicable)
•Sales channel: agencies, Call center and Royal Air Maroc website only
•Pricing conditions: non-refundable - No show not allowed;
•Ticket Change : allowed but fare difference may be applicable if the initial fare class is not available.
•Eligibilité :

⇒ Leaving Moroccan territory:
   o Moroccan citizens living abroad and their families
   o Foreigners residents or non-residents in Morocco and their families,
   o Moroccan students admitted in foreign schools,
   o Businessmen, and citizens forced to go abroad for health reasons need to obtain special authorizations from the prefecture of their place of residence in order to be able to leave the territory ,
special authorizations from the prefecture of their place of residence in order to be able to leave the territory.

Passengers departing from Morocco are exempt from testing; However, they must be informed and comply with the health provisions required by the countries of their final destination. The passenger who will not meet the conditions of his arrival country will be refused access to the flight.



⇒ Entry to Moroccan territory :
   o All Moroccan citizens (stranded tourists, students, Moroccans living abroad) and their families
   o Foreigners residing in Morocco and their families.

Professionals of visa-exempt countries will be able to visit Moroccan companies upon a simple invitation from the latter. Invitations must be printed on the letterhead of the inviting company (including their identifiers, including their ICE, RC number and address).
They must also be signed and sealed by an authorized person from the company, and include the purpose of the visit, the full names and passport numbers of the visitors, their date of entry into Moroccan territory as well as their place of residence during their stay in Morocco.
Also, foreign nationals of visa-exempt countries and who have a confirmed hotel reservation will be able to access Moroccan territory upon presentation of this reservation.

All Passengers entering Morocco must present a negative PCR test lasting less than 72 hours from the date of the sample (and no longer from the date of the result), before departure time. The serological test is no longer required. Passengers under the age of 11 are exempt from this requirement.



Royal Air Maroc reminds you that wearing a mask is compulsory within our flights and that only handbags, bags for children and computers are allowed on board as luggage.

Important: We remind you that it is the exclusive responsibility of the customer to be informed before his trip and to comply with the authorities’ conditions and requirements of the departure and arrival countries.

Considering that regular international flights are still suspended, the commercial measures set up by Royal Air Maroc to support our passengers are still applicable, and now concern all tickets regardless of their date of issue (tickets issued on regular flights only).


Our clients still have the possibility to change freely the date of departure and the destination as many times as desired without penalties (tariff difference may apply). For passengers who don’t have visibility on their travel date, a voucher can be issued. The validity of the travel vouchers is 12 months and it is possible to get cash refund at the end of the validity period if the voucher is not used.
Below a summary of the provisions with the extension of eligibility for tickets issued until October 1st:br>
• Targeted passengers: All the issued tickets issued, in all Royal Air Maroc network including canceled flights because of de COVID 19 authorities’ restrictions. (Prime-tickets included);
• Travel date: No restriction;
• Ticket Change: unlimited changes of ticket date and destination, free of charge;
• Conditions: change within the same fare class; (Tariff difference applicable in case of unavailability of the initial fare class or change of the destination)
• flight deadline: until October 31,2021 (return date can be extended beyond this deadline to keep the same duration of the trip) ;
• Refund:
o Individual tickets :refund by nominal voucher valid 12 months from the date of its issue. The voucher is refundable in cash on the expiry date. The voucher is issued by travel agencies or our call center at callcenter@royalairmaroc.com .

• Fare conditions remain applicable.

The flights concerned by this special operation are as follows:
Casablanca-Paris Orly-Casablanca
Casablanca-Paris CDG-Casablanca
Rabat-Paris Orly –Rabat
Oujda- Paris Orly - Oujda
Agadir - Paris Orly - Agadir
Fes- Paris Orly- Fes
Tanger - Paris Orly - Tanger
Marrakech-Parsi Orly-Marrakech
Casablanca-Lyon-Casablanca
Casablanca - Nice-Casablanca
Casablanca- Marseille-Casablanca
Casablanca- Bordeaux-Casablanca
Casablanca-Moscou-Casablanca
Casablanca-London-Casablanca
Casablanca-Madrid-Casablanca
Casablanca-Barcelona-Casablanca
Casablanca-Malaga-Casablanca
Casablanca-Las Palmas-Casablanca
Laayoune-Las Palmas-Laayoune
Casablanca-Rome-Casablanca
Casablanca-Bologne-Casablanca
Casablanca-Milan-Casablanca
Casablanca-Istanbul-Casablanca
Casablanca-Francfort-Casablanca
Casablanca-Lisbone-Casablanca
Casablanca-Montreal-Casablanca
Casablanca-New-York-Casablanca
Casablanca-Abidjan-Casablanca
Casablanca-Nouakchott-Casablanca
Casablanca-Dubaï-Casablanca
Casablanca-Ouagadougou-Casablanca
Casablanca-Jeddah-Casablanca
Casablanca-Riyad-Casablanca
Casablanca-Cairo-Casablanca
Casablanca-Alger-Casablanca
Casablanca-Tunis-Casablanca
Casablanca-Conakry-Casablanca
Casablanca-Niamey-Casablanca
Casablanca-Brussels-Casablanca
Casablanca-Amsterdam-Casablanca
Casablanca-Toulouse-Casablanca
Casablanca-Nantes-Casablanca
Casablanca-Dakar-Casablanca
Casablanca-Bamako-Casablanca
Nador-Amsterdam-Nador
Casablanca-Geneva-Casablanca
Tanger-Barcelone-Tanger
Casablanca-Accra-Casablanca
Casablanca-lagos-Casablanca
Marrakech-Lyon-Marrakech
Marrakech-Toulouse-Marrakech
Marrakech-Bordeaux-Marrakech

Application de nouvelles mesures sanitaires pour les passagers à destination de la France

Last updated 2020-11-10 09:21:10.0

Dans le cadre de l’état d’urgence sanitaire en France, Royal Air Maroc vous informe que tous les passagers à destination de la France, doivent obligatoirement présenter à l’enregistrement une attestation de déplacement international dérogatoire depuis l’étranger vers la France et une déclaration sur l’honneur d’absence de symptômes d’infection par la Covid 19. Ces documents sont disponibles sur le lien suivant : https://interieur.gouv.fr/Actualites/Infos-pratiques/Attestation-de-deplacement-et-de-voyage.Tous les passagers doivent impérativement présenter l’attestation ainsi que la déclaration avant l’enregistrement pour être admis sur nos vols.
Royal Air Maroc vous rappelle que l’entrée en France doit être justifiée par l’un des motifs figurant sur l’attestation de déplacement dérogatoire disponible en ligne sur le site du ministère de l’intérieur français. Royal Air Maroc vous informe également qu’à partir du 11 Novembre 2020, les passagers à destination de la France doivent obligatoirement présenter un test PCR négatif datant de moins de 72h (à partir de la date de prélèvement) pour pouvoir embarquer. Cette mesure ne concerne pas les passagers de moins de 11 ans.
Les passagers en continuation à Casablanca et à destination de la France doivent s’informer sur les exigences applicables à leurs pays de départ.
Royal Air Maroc vous rappelle qu’il est de la responsabilité exclusive des passagers de s’informer et de se conformer aux exigences sanitaire de leur pays de départ/Destination.

Information for passengers traveling to UK

Last updated 2020-11-05 21:21:26.0

Following the UK authorities’ decision, Royal Air Maroc informs you that starting from October 30,2020, all passengers traveling to the United Kingdom must complete an online passenger locator form 48 hours before their departure. Also, Passengers arriving to England may be required to self-isolate for 14 days on arrival. We invite you to Check the exempt countries list immediately before you travel as this list can change at short notice. Royal Air Maroc reminds you that it is a legal requirement that you wear a face covering on public transport in the UK.
Failure to comply with the above measures is a criminal offence and you could be fined.

For further information and detailed health advice and requirements for entering the UK, please visit https://www.gov.uk/uk-border-control

Authorization of passengers in Transit in Casablanca airport to board on Royal Air Maroc flights.

Last updated 2020-10-23 16:20:54.0

Royal Air Maroc is pleased to announce that from October 13, 2020, passengers in transit at CMN Airport are allowed to board on Royal Air Maroc flights.
The passengers concerned must comply with the health conditions and the requirements of the authorities of the countries of arrival before boarding our flights.

More flexibility for all Royal Air Maroc customers

Last updated 2020-10-13 10:58:38.0

Royal Air Maroc always brings more flexibility to its commercial measures, by lifting all the conditions for changing or modifying tickets. The company is now making all of its tickets fully flexible regardless of the fare paid or the destination chosen. Royal Air Maroc customers can therefore plan their trips with complete peace of mind. Royal Air Maroc is pleased to inform you that all customers have the possibility to:
 Change freely the date of departure and the destination as many times as desired without penalties before the departure:
o No restriction on destination, issue date or travel date (a tariff difference may apply in some cases)
o This change takes effect immediately and concerns both tickets already issued and new issues.
 For passengers who don’t have visibility on their travel date, a voucher can be issued. The validity of the travel vouchers is 12 months and it is possible to get cash refund at the end of the validity period if the voucher is not used

The flight program for the period beyond October 11 is now available on the website www.royalairmaroc.com, you can also contact our call center or travel agencies.

Important measure for your next trip with Royal Air Maroc

Last updated 2020-08-11 12:25:37.0

To ensure that you travel in the safest possible conditions ,it is mandatory to wear a mask upon arrival at the airport and board

Hand luggage is not accepted on board (except for handbags ,baby ,bags ,laptop bags and medicine kits) and must be checked in the checked baggage compartment