General terms and conditions
Royal Air Maroc is committed to respecting and protecting your personal information
1-Protection of personal data
ROYAL AIR MAROC undertakes to protect the privacy of its passengers, members of its loyalty program, prospects and visitors to its website in compliance with the regulations in force and in particular with Moroccan law 09-08 and of the European General Data Protection Regulation (GDPR).
ROYAL AIR MAROC collects or is likely to collect personal data by various processing methods such as the Website, mobile applications, call center, airport crossing points, etc. ...
The personal data collected may be processed for the following purposes:
- Managing reservations and sending your itinerary or other details related to your reservation.
- Management of your electronic payment transactions.
- Interaction with you at different points on your journey
- Personalization of products and services according to your preferences and profile
- Announcement of promotions, new services and products
- Providing access to our lounges at airports
- Managing your Safar Flyer account
- Conducting satisfaction surveys
- Market research and statistics
- Assistance and complaints
- Cooperation with the competent authorities within the framework of the applicable legal provisions
- The execution of the legal, regulatory and administrative provisions in force.
- Prevention of arrears and the fight against fraud, prevention and detection of offenses, and for legal purposes as well as to ensure the safety and security of thefts.
2-Recipients of your data
To manage your reservations and payments, execute your travel arrangements and allow you to benefit from the advantages of the various services and applications provided by Royal Air Maroc including the Safar Flyer loyalty program, your personal data collected on the Royal Air Maroc website, on mobile applications or through travel agencies for the execution of your travel contract, can be transmitted to authorized personnel of Royal Air Maroc, to subsidiaries of our Group, to our partners (such as hotels, car rental companies , payment platforms, acquirers, fraud detection solutions, handlers, etc.) or to our ancillary service providers, as part of the execution of all or part of the services consumed with or through Royal Air Maroc.
3-Communication of your personal data to authorized third parties
Royal Air Maroc may be required to provide personal information to authorized national or foreign public authorities (customs, immigration, police, requisitions, etc.). This is for example the case in connection with the completion of compulsory immigration formalities or in response to legal requisitions in order to prevent and combat terrorism or other serious crimes.
In accordance with article L.232-7 of the French internal security code, we inform you that air carriers may be required to transmit the reservation, registration and boarding data of their passengers (API / PNR) to the French administration, according to the processing methods and for the purposes fixed in decree n ° 2014-1095 of 26/09/2014.
4-Storage of your personal data
ROYAL AIR MAROC retains personal data about you only for the time necessary to achieve the object for which it was collected, to meet the legal requirements to which it is subject and for the time necessary to ensure the protection of its legitimate interests .
Your data is archived or destroyed securely when it is no longer needed, all in accordance with legal requirements.
5-Procedures for exercising your rights
In accordance with the General European Data Protection Regulation 2016/679 (GDPR), you have the rights of access, rectification, erasure, limitation and opposition to the processing and the right to portability.
You can exercise these rights by letter with acknowledgment of receipt at the following address: DPO, Royal Air Maroc Headquarters, Casa-Anfa Airport, Casablanca 20200, Morocco or by email at email@example.com
Depending on the right exercised, you may be asked for a copy of your identity document.
You can also lodge a complaint with your local supervisory authority, such as the CNDP in Morocco or the CNIL in France, or with any competent supervisory authority.
6-Use of your data for prospecting purposes
We can contact you by email, sms and / or push notification to inform you of news, promotions and joint offers on our travel services and packages, our loyalty programs and other travel-related services such as insurance. travel, hotel transfers and car rentals.
In accordance with applicable regulations, any prospecting will only be carried out with your prior consent to receive these prospectings. If you agree to receive such prospecting messages by checking the acceptance boxes provided for this purpose on this site, you will be able to revoke your consent at any time, and in particular each of the prospecting emails will offer you the possibility of opposing for the future the sending of new prospecting emails by ROYAL AIR MAROC.
Some of these consents can be collected indirectly through partners that you have expressly authorized to transfer your consents to third parties such as Royal Air Maroc.
At any time and free of charge, you can oppose any prospecting by other means by writing to the contacts mentioned in the paragraph "Procedures for exercising your rights".
This website contains hypertext links to other websites which have not been developed by ROYAL AIR MAROC. The existence on this site of a hypertext link leading to another site does not constitute a total and permanent validation of this other site or its content. ROYAL AIR MAROC therefore assumes no responsibility for these sites, their content, advertisements, products or services available on or from these sites. We therefore recommend that you always make sure that the target site meets your expectations and that your access is voluntary.
ROYAL AIR MAROC cannot in any case be held responsible for any damage caused by the use of these sites. All complaints about third party sites should be directed to the administrators of those sites.
8-Security of processing
ROYAL AIR MAROC processes personal data securely by implementing appropriate technical and organizational measures to protect the data processed, including personal data, from accidental or unlawful destruction, accidental loss, modification, disclosure or unauthorized access, as well as from any other form of unlawful processing, in particular when processing this data involves transmitting it via a network.
ROYAL AIR MAROC continually reviews and updates the security measures put in place to protect the security and confidentiality of the personal data it holds.
9-Data Protection Officer (DPO)
In order to preserve privacy and the protection of personal data and to ensure the proper application of this policy, Royal Air Maroc has appointed a Data Protection Officer (DPO) who exercises his missions for the activities of the ROYAL AIR MAROC Group.
To contact the DPO:
write by registered mail to DPO, Royal Air Maroc Headquarters, Casa-Anfa Airport, Casablanca 20200, Morocco
or by email at firstname.lastname@example.org
This version was updated on 01/30/2020.