Delays and Disruptions
More flexibility for all Royal Air Maroc customers
Last updated 2020-11-27 11:35:12.0
Royal Air Maroc always brings more flexibility to its commercial measures, by lifting all the conditions for changing or modifying tickets. The company is now making all of its tickets fully flexible regardless of the fare paid or the destination chosen. Royal Air Maroc customers can therefore plan their trips with complete peace of mind. Royal Air Maroc is pleased to inform you that all customers have the possibility to:
Change freely the date of departure and the destination as many times as desired without penalties before the departure:
o No restriction on destination, issue date or travel date (a tariff difference may apply in some cases)
o This change takes effect immediately and concerns both tickets already issued and new issues.
For passengers who don’t have visibility on their travel date, a voucher can be issued. The validity of the travel vouchers is 12 months and it is possible to get cash refund at the end of the validity period if the voucher is not used
The flight program for the period beyond October 11 is now available on the website www.royalairmaroc.com, you can also contact our call center or travel agencies.
Remember to download, print and fill in your health card before your trip
Last updated 2020-11-27 09:04:29.0
The international health crisis due to the spread of the COVID 19 virus has created new conditions for the entry and stay of a significant number of countries. Several countries now require the completion of health forms in accordance with current regulations and applicable laws. The information transmitted will be used exclusively for the protection of public health and is communicated only to the authorities upon arrival in the country of destination. To find out about the travel documents required during your trip and the applicable restrictions, do not hesitate to consult the websites of the embassies of the countries of transit and destination. Please find below the list of countries requiring the presentation of the health card upon arrival..
|Pays||Link to download the form|
|Germany||Public Health Passenger Locator Form: |
Passengers travelling to Germany are required to fill in the form, as well as the address of their stay and their contact person in Germany. Acceptable forms are those printed in A4 format. All passengers arriving in Germany are subject to a free and mandatory PCR test..
|Egypt||Cairo Arrival Declaration|
|United Arab Emirates|| |
|France||https://www.who.int/ihr/PLC.pdf?ua=1 et https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-et-de-voyage|
|Italiy||AUTODICHIARAZIONE COVID – 19/ Self declaration form|
|United Kingdom|| https://visas-immigration.service.gov.uk/public-health-passenger-locator-form |
Following the decision of the English authorities, we inform you of the implementation of the isolation decreed by the British Government, which runs from Nov. 5 to Dec. 2. The English authorities encourage citizens to stay at home and avoid traveling in the United Kingdom or abroad, unless they are traveling for work, study or other legally authorized reasons. A full list of exemptions can be found on the following link DfT's extranet. Also, anyone authorized to travel must continue to follow existing guidelines for safer travel, wearing a mask, washing / disinfecting their hands regularly, and respecting social distances. Royal Air Maroc reminds you that from October 30, 2020, all passengers bound for the United Kingdom are required to complete before their departure, the online passenger location form. Also, a quarantine of 14 days may be required depending on the country of departure of the passenger. We invite you to consult the list of countries exempt from quarantine before your departure, this list may be subject to regular changes. Passengers who do not meet the health requirements imposed by the authorities are liable to fines on arrival in the United Kingdom. For more information, please visit https://www.gov.uk/uk-border-control.
|Netherlands||Health declaration form : https://www.government.nl/documents/publications/2020/07/07/information-for-passengers-flying-to-and-from-the-netherlands|
|Sénégal|| https://www.dakaraeroport.com/formulaire-de-localisation-de-passager-pour-la-sante-publique/ |
|Turquey||Formulaire "YOLCU BİLGİ FORMU"|
|Ivory Coast :||Déclaration de déplacement : |
|Mauritania||Public Health Passenger Form|
|GABON||Fiche identification test COVID|
|Guinée||Formulaire de déclaration de santé|
|Guinea équatorial||Fiche sanitaire d entrée à la Guinnée equatoriale SSG Malabo|
 1] The travel procedures corresponding to each country are regularly updated. Before each trip, you should consult the websites of the embassies of the country of departure, transit and arrival to find out the conditions of travel and acceptance.
Validity of the PCR test for passengers entering to Morocco
Last updated 2020-11-25 16:13:15.0
Following the decision of the Moroccan authorities, passengers travelling to Morocco must present a negative PCR test with a validity of less than 72 hours. The reference date taken into consideration for the verification of the PCR test is the date of collection of the sample, and not the date the results were obtained.
The applicable commercial provisions are detailed below: br>
•Issue: initial purchase, exchange for an open ticket and / or voucher (tariff difference may be applicable)
•Sales channel: agencies, Call center and Royal Air Maroc website only
•Pricing conditions: non-refundable - No show not allowed;
•Ticket Change : allowed but fare difference may be applicable if the initial fare class is not available.
o Moroccan citizens living abroad and their families
o Foreigners residents or non-residents in Morocco and their families,
o Moroccan students admitted in foreign schools,
o Businessmen, and citizens forced to go abroad for health reasons need to obtain special authorizations from the prefecture of their place of residence in order to be able to leave the territory ,
special authorizations from the prefecture of their place of residence in order to be able to leave the territory.
Passengers departing from Morocco are exempt from testing; However, they must be informed and comply with the health provisions required by the countries of their final destination. The passenger who will not meet the conditions of his arrival country will be refused access to the flight.
o All Moroccan citizens (stranded tourists, students, Moroccans living abroad) and their families
o Foreigners residing in Morocco and their families.
Professionals of visa-exempt countries will be able to visit Moroccan companies upon a simple invitation from the latter. Invitations must be printed on the letterhead of the inviting company (including their identifiers, including their ICE, RC number and address).
They must also be signed and sealed by an authorized person from the company, and include the purpose of the visit, the full names and passport numbers of the visitors, their date of entry into Moroccan territory as well as their place of residence during their stay in Morocco.
Also, foreign nationals of visa-exempt countries and who have a confirmed hotel reservation will be able to access Moroccan territory upon presentation of this reservation.
All Passengers entering Morocco must present a negative PCR test lasting less than 72 hours from the date of the sample (and no longer from the date of the result), before departure time. The serological test is no longer required. Passengers under the age of 11 are exempt from this requirement.
Royal Air Maroc reminds you that wearing a mask is compulsory within our flights and that only handbags, bags for children and computers are allowed on board as luggage.
Important: We remind you that it is the exclusive responsibility of the customer to be informed before his trip and to comply with the authorities’ conditions and requirements of the departure and arrival countries.
Considering that regular international flights are still suspended, the commercial measures set up by Royal Air Maroc to support our passengers are still applicable, and now concern all tickets regardless of their date of issue (tickets issued on regular flights only).
Our clients still have the possibility to change freely the date of departure and the destination as many times as desired without penalties (tariff difference may apply). For passengers who don’t have visibility on their travel date, a voucher can be issued. The validity of the travel vouchers is 12 months and it is possible to get cash refund at the end of the validity period if the voucher is not used.
Below a summary of the provisions with the extension of eligibility for tickets issued until October 1st:br>
• Targeted passengers: All the issued tickets issued, in all Royal Air Maroc network including canceled flights because of de COVID 19 authorities’ restrictions. (Prime-tickets included);
• Travel date: No restriction;
• Ticket Change: unlimited changes of ticket date and destination, free of charge;
• Conditions: change within the same fare class; (Tariff difference applicable in case of unavailability of the initial fare class or change of the destination)
• flight deadline: until October 31,2021 (return date can be extended beyond this deadline to keep the same duration of the trip) ;
o Individual tickets :refund by nominal voucher valid 12 months from the date of its issue. The voucher is refundable in cash on the expiry date. The voucher is issued by travel agencies or our call center at email@example.com .
• Fare conditions remain applicable.
|The flights concerned by this special operation are as follows:|
|Rabat-Paris Orly –Rabat|
|Oujda- Paris Orly - Oujda|
|Agadir - Paris Orly - Agadir|
|Fes- Paris Orly- Fes|
|Tanger - Paris Orly - Tanger|
|Casablanca - Nice-Casablanca|
Authorization of passengers in Transit in Casablanca airport to board on Royal Air Maroc flights.
Last updated 2020-11-25 16:12:04.0
Royal Air Maroc is pleased to announce that from October 13, 2020, passengers in transit at CMN Airport are allowed to board on Royal Air Maroc flights.
The passengers concerned must comply with the health conditions and the requirements of the authorities of the countries of arrival before boarding our flights.
Implementation of new health measures for passengers travelling to France
Last updated 2020-11-25 16:11:39.0
Within the context of the state of health emergency in France, Royal Air Maroc informs you that all passengers bound for France, must obligatorily present at check-in a certificate of derogatory international travel from abroad to France and a sworn declaration of absence of symptoms of infection by Covid 19. These documents are available on the following link: https://interieur.gouv.fr/Actualites/Infos-pratiques/Attestation-de-deplacement-et-de-voyage.All passengers must present the certificate and the declaration before check-in in order to be admitted on our flights. Royal Air Maroc reminds you that entry into France must be justified by one of the reasons appearing on the certificate of derogatory travel available online on the website of the French Ministry of the Interior. Royal Air Maroc also informs you that from November 11, 2020, passengers bound for France must present a negative PCR test dated less than 72 hours (from the date of collection) to be able to board. This measure does not concern passengers under 11 years old. Passengers continuing on to Casablanca and bound for France must inquire about the requirements applicable to their countries of departure. Royal Air Maroc reminds you that it is the sole responsibility of passengers to inform themselves and to comply with the health requirements of their country of departure/destination.
Information for passengers traveling to UK
Last updated 2020-11-25 16:11:23.0
Following the UK authorities’ decision, Royal Air Maroc informs you that starting from October 30,2020, all passengers traveling to the United Kingdom must complete an online passenger locator form 48 hours before their departure. Also, Passengers arriving to England may be required to self-isolate for 14 days on arrival. We invite you to Check the exempt countries list immediately before you travel as this list can change at short notice. Royal Air Maroc reminds you that it is a legal requirement that you wear a face covering on public transport in the UK.
Failure to comply with the above measures is a criminal offence and you could be fined.
For further information and detailed health advice and requirements for entering the UK, please visit https://www.gov.uk/uk-border-control
Information for passengers traveling to Canada
Last updated 2020-11-25 16:11:03.0
As of November 21, 2020, it is mandatory for all travellers flying to Canada to submit their COVID-related information digitally through ArriveCAN.
ArriveCAN is available as a mobile app or by signing in online.
• You must use ArriveCAN before you board your flight, to provide your:
Travel and contact information
Quarantine plan (unless exempt under conditions set out in the Mandatory Isolation Order)
COVID-19 symptom self-assessment
• Travellers must be ready to show their ArriveCAN receipt when seeking entry into Canada; a border services officer will verify that they have submitted their information digitally.
• Travellers who do not submit the required information digitally before boarding their flight could be subject to enforcement action, which can range from verbal warnings to $1,000 fine.
• If you are an in-transit passenger whose final destination is not Canada, you do not have to submit your information.
• Unless exempt under conditions set out in the Mandatory Isolation Order, you must use ArriveCAN within 48 hours of entering Canada to:
Confirm you have arrived at your place of quarantine or isolation
Complete a daily COVID-19 symptom self-assessment during your quarantine period
For more information, visit: https://canada.ca/ArriveCAN
Important measure for your next trip with Royal Air Maroc
Last updated 2020-11-25 15:27:42.0
To ensure that you travel in the safest possible conditions ,it is mandatory to wear a mask upon arrival at the airport and board
Hand luggage is not accepted on board (except for handbags ,baby ,bags ,laptop bags and medicine kits) and must be checked in the checked baggage compartment