In case of missing item in the baggage, please contact the baggage assistance service of the arrival airport to receive a report of missing items.
We kindly ask you to submit a claim to customer service by filling in the form available on our website at the following link:
An acknowledgement of receipt, containing the reference of your request, will be sent to you automatically.
Once you have received the acknowledgement of receipt, please send a message to using the same subject line as the acknowledgement of receipt you received, and enclosing the following documents:

  • The irregularity report drawn up at the airport on your arrival (PIR)
  • Baggage identification tag (TAG)
  • Detailed inventory letter with figures for missing items, together with invoices for the items in question.
  • Bank details (RIB)