As we have always been concerned about your health and well-being, we have put in place unprecedented health measures throughout your journey, allowing you to travel in complete safety.

At the agency

In order to ensure your safety, we have taken the following health measures:

  • The temperature of all visitors is systematically taken by our agents at the entrance*;
  • The wearing of a face mask is now mandatory before entering the agency;
  • The queue reserved for customers is located outside the agency with a very limited number of waiting places inside;
  • The waiting area is partially closed to limit the number of clients inside the agency;
  • Once inside the agency, you will be redirected directly to the counter for the processing of your request;
  • A dispenser of disinfectant gel and foot bath disinfectant will be at your disposal;
  • Hand disinfection is mandatory before entering the agency;
  • The distance of 1.5 m between two people must be respected inside the agency;
  • A separation barrier has been put in place at the agent counters for your protection at the time of treatment;
  • Regular cleaning and disinfection of furniture and equipment is carried out;
  • An air recycling system adapted for the agencies has been set up for the agencies which do not have a window;
  • Signage and measurement displays are available in the agencies.

*If the temperature taken is very high, the person concerned will not be allowed access to the agency.