Unaccompanied minors
At the airport, on board or by connecting flight, our Royal Air Maroc staff will assist him and ensure his safety and comfort.
Aware of the importance and the responsibility of this task, be rest assured that we will take all necessary measures to ensure your child travels in comfort.
At the airport, on board or by connecting flight, our Royal Air Maroc staff will assist him and ensure his safety and comfort.
Aware of the importance and the responsibility of this task, be rest assured that we will take all necessary measures to ensure your child travels in comfort.
| Age | Can you use our UM (Unaccompanied Minor) service? |
|---|---|
| Under 4 years old: | UM service is not available. Your child must travel with a companion over the age of 18*. (*)The companion may be under 18 years of age in the case of the father, mother or legal guardian. |
| Minors 4 to 12 years old: | UM service is mandatory for minors 4 to 12 years old. Your child will be accompanied by one of our agents from check-in to boarding, and will then be handed over to our flight attendants. |
| Minors between 12 and 16 years old: | Optional service for people between 12 and 16 years old. You can make your request at your Royal Air Maroc agency or at our call centers. |
Eligibility & Restrictions
- Age: Mandatory for ages 4–12 on international flights; optional for ages 12–16.
- Capacity: Limited to a maximum of 4 children aged 4–8 per flight (depending on aircraft type).
- Booking: Advance notice required at booking, including contact details in the reservation file for both the drop-off and pick-up guardians.
Service Procedure & Documentation
- Supervision: Continuous care by airline staff from check-in through to handover at the destination.
- Required Forms: Identification pouch provided at check-in; guardians must fill out and sign a "UM Route Form."
- Arrival Release: The designated pickup person must present valid photo ID, the route form, and a signed liability release.
Pricing
- International Flights: Adult ticket fare + surcharge of €50 or €100 per segment (depending on destination).
- Domestic Flights: Currently free of charge.
Eligibility & Restrictions
- Age: Mandatory for ages 4–12 on international flights; optional for ages 12–16.
- Capacity: Limited to a maximum of 4 children aged 4–8 per flight (depending on aircraft type).
- Booking: Advance notice required at booking, including contact details in the reservation file for both the drop-off and pick-up guardians.
Service Procedure & Documentation
- Supervision: Continuous care by airline staff from check-in through to handover at the destination.
- Required Forms: Identification pouch provided at check-in; guardians must fill out and sign a "UM Route Form."
- Arrival Release: The designated pickup person must present valid photo ID, the route form, and a signed liability release.
Pricing
- International Flights: Adult ticket fare + surcharge of €50 or €100 per segment (depending on destination).
- Domestic Flights: Currently free of charge.
Get all information on our special assistance service reserved for unaccompanied children (UM) to ensure their safety and comfort throughout the trip.
In requesting our assistance service for your child (UM Unaccompanied Minor), he can thus travel safely, without being attended to by an adult (parents or family members).
They will thus benefit from the UM service that ensures your child receives constant attention and support from the company staff, from check-in until he is received on arrival by the person you would have designated.
Get all information on our special assistance service reserved for unaccompanied children (UM) to ensure their safety and comfort throughout the trip.
In requesting our assistance service for your child (UM Unaccompanied Minor), he can thus travel safely, without being attended to by an adult (parents or family members).
They will thus benefit from the UM service that ensures your child receives constant attention and support from the company staff, from check-in until he is received on arrival by the person you would have designated.
Booking Requirements
- Advance Notice: Must be requested at least 48 hours prior to departure.
- Booking Channels: Available upon booking via call centers or sales agencies.
Service Fees
- Domestic Flights: Free of charge year-round.
- International Flights: Paid service for children aged 4 to 12, with fees due at the time of booking.
Booking Requirements
- Advance Notice: Must be requested at least 48 hours prior to departure.
- Booking Channels: Available upon booking via call centers or sales agencies.
Service Fees
- Domestic Flights: Free of charge year-round.
- International Flights: Paid service for children aged 4 to 12, with fees due at the time of booking.
The number of beneficiaries for this exception is limited depending on the type of device. For this, do not hesitate to request this service well in advance.
The number of beneficiaries for this exception is limited depending on the type of device. For this, do not hesitate to request this service well in advance.
When booking, remember to request for a Kid's meal 48 hours before departure.
When booking, remember to request for a Kid's meal 48 hours before departure.
- Book the flight well in advance to have a wide choice of seats.
- Children travelling as UM will not be put on the emergency exit-row seats
- Book the flight well in advance to have a wide choice of seats.
- Children travelling as UM will not be put on the emergency exit-row seats
- Reassurance: Explain the flight process to your child in advance (ground staff support and on-board assistance by flight attendants) to ease anxiety.
- Valuables & Comfort: Avoid placing valuable items in their hand luggage; include a favorite blanket or toy for comfort.
- UM Pouch: Ensure the child keeps the identification pouch around their neck for the entire duration of the journey.
- Cabin Baggage: Standard cabin baggage rules apply (access the link).
- Reassurance: Explain the flight process to your child in advance (ground staff support and on-board assistance by flight attendants) to ease anxiety.
- Valuables & Comfort: Avoid placing valuable items in their hand luggage; include a favorite blanket or toy for comfort.
- UM Pouch: Ensure the child keeps the identification pouch around their neck for the entire duration of the journey.
- Cabin Baggage: Standard cabin baggage rules apply (access the link).
Check-in Procedure
- Dedicated Counter: Check-in must be completed at a designated counter (Business Class) at all served airports.
- Self-Service Kiosks: Self-check-in at kiosks is strictly prohibited for unaccompanied minors.
Required Documentation
- Forms: Submit 3 printed copies of both the UM route sheet and the signed disclaimer for each segment of the flight.
- Guardian Identification: The person accompanying the child at departure must present a valid, original photo ID (photocopies are not accepted).
- Child's Travel Documents: Valid passport and any required visas or vaccination certificates for the destination country.
Required Details & Arrival Release
- Route Sheet Information: Must include the child's personal details, flight number, signed parental/guardian authorization, and the contact details of the person picking up the child.
- Handover at Destination: To ensure safety, the designated pickup person must sign the information sheet upon the child's arrival.
Check-in Procedure
- Dedicated Counter: Check-in must be completed at a designated counter (Business Class) at all served airports.
- Self-Service Kiosks: Self-check-in at kiosks is strictly prohibited for unaccompanied minors.
Required Documentation
- Forms: Submit 3 printed copies of both the UM route sheet and the signed disclaimer for each segment of the flight.
- Guardian Identification: The person accompanying the child at departure must present a valid, original photo ID (photocopies are not accepted).
- Child's Travel Documents: Valid passport and any required visas or vaccination certificates for the destination country.
Required Details & Arrival Release
- Route Sheet Information: Must include the child's personal details, flight number, signed parental/guardian authorization, and the contact details of the person picking up the child.
- Handover at Destination: To ensure safety, the designated pickup person must sign the information sheet upon the child's arrival.
Baggage Rules & Delivery
- Cabin Baggage: Standard cabin baggage rules apply to the child's hand luggage.
- Priority Delivery: Checked baggage for unaccompanied minors is delivered first upon arrival.
Packing & Comfort Recommendations
- Essential Items: Avoid placing valuable items in hand luggage; pack warm clothing, medications, wet wipes, and a favorite blanket, toy, or game.
- Flight Comfort: Include candy or chewing gum for takeoff and landing to ease ear pressure discomfort.
Identification
- UM Pouch: The child must wear the identification pouch around their neck at all times throughout the journey.
Baggage Rules & Delivery
- Cabin Baggage: Standard cabin baggage rules apply to the child's hand luggage.
- Priority Delivery: Checked baggage for unaccompanied minors is delivered first upon arrival.
Packing & Comfort Recommendations
- Essential Items: Avoid placing valuable items in hand luggage; pack warm clothing, medications, wet wipes, and a favorite blanket, toy, or game.
- Flight Comfort: Include candy or chewing gum for takeoff and landing to ease ear pressure discomfort.
Identification
- UM Pouch: The child must wear the identification pouch around their neck at all times throughout the journey.
Check-in & Airport Timing
- Arrival Time: Arrive at least 2 hours before departure (allow additional time during peak holiday periods).
- Guardian Presence: The guardian must remain at the airport until the flight takes off and stay reachable by phone throughout the journey.
- Company Custody: Royal Air Maroc assumes responsibility for the child 30 minutes before check-in closes.
Important Notice
- Advance Booking: The UM service is not guaranteed if requested on the day of departure.
Check-in & Airport Timing
- Arrival Time: Arrive at least 2 hours before departure (allow additional time during peak holiday periods).
- Guardian Presence: The guardian must remain at the airport until the flight takes off and stay reachable by phone throughout the journey.
- Company Custody: Royal Air Maroc assumes responsibility for the child 30 minutes before check-in closes.
Important Notice
- Advance Booking: The UM service is not guaranteed if requested on the day of departure.
Boarding & Onboard Care
- Dedicated Assistance: RAM staff assists the child from customs formalities through boarding, where they are entrusted to the flight crew.
- Priority Boarding: Unaccompanied minors board first to settle comfortably and secure their hand luggage in dedicated overhead bins.
Casablanca Airport Amenities
- UM Lounge: A specialized pre-flight area in the Casablanca departure lounge featuring comfortable seating, TVs, books, and gaming consoles.
Transit & Connection Rules
- Transit Supervision: Continuous staff supervision during connections at Casablanca airport.
- Overnight Restrictions: UMs are not accepted on connections requiring accommodation (layovers exceeding 8 hours).
Boarding & Onboard Care
- Dedicated Assistance: RAM staff assists the child from customs formalities through boarding, where they are entrusted to the flight crew.
- Priority Boarding: Unaccompanied minors board first to settle comfortably and secure their hand luggage in dedicated overhead bins.
Casablanca Airport Amenities
- UM Lounge: A specialized pre-flight area in the Casablanca departure lounge featuring comfortable seating, TVs, books, and gaming consoles.
Transit & Connection Rules
- Transit Supervision: Continuous staff supervision during connections at Casablanca airport.
- Overnight Restrictions: UMs are not accepted on connections requiring accommodation (layovers exceeding 8 hours).
In-Flight Care & Services
- Attentive Supervision: Flight attendants provide continuous care throughout the flight, including during meals and cabin movement.
- Entertainment & Amenities: Children receive age-appropriate activity packs ("Univers Magique" for ages <2, 3–6, and 7–12) and can watch movies and cartoons on longer flights.
- Special Meals: Kids' meals tailored to children's tastes are served if requested at booking.
Arrival Safety
- Disembarkation: The child must remain seated after landing until escorted off the aircraft by airline staff.
In-Flight Care & Services
- Attentive Supervision: Flight attendants provide continuous care throughout the flight, including during meals and cabin movement.
- Entertainment & Amenities: Children receive age-appropriate activity packs ("Univers Magique" for ages <2, 3–6, and 7–12) and can watch movies and cartoons on longer flights.
- Special Meals: Kids' meals tailored to children's tastes are served if requested at booking.
Arrival Safety
- Disembarkation: The child must remain seated after landing until escorted off the aircraft by airline staff.
Arrival Assistance & Baggage Handling
- Ground Support: Ground staff guides the child through arrival formalities, customs, and baggage claim.
- Priority Baggage: The child's luggage is delivered first to expedite the arrival process.
Child Handover & Safety
- Authorized Pick-up: The child is released only to the designated person specified on the UM route sheet filled at departure.
- Identity Verification: The receiving adult must provide valid identification that matches the details recorded in the documentation.
Arrival Assistance & Baggage Handling
- Ground Support: Ground staff guides the child through arrival formalities, customs, and baggage claim.
- Priority Baggage: The child's luggage is delivered first to expedite the arrival process.
Child Handover & Safety
- Authorized Pick-up: The child is released only to the designated person specified on the UM route sheet filled at departure.
- Identity Verification: The receiving adult must provide valid identification that matches the details recorded in the documentation.