Special Assistance
Help and support for a smoother journey
If you require special assistance during your journey, we can provide tailored assistance services at all airports served by Royal Air Maroc and throughout your flight.
To ensure we can provide you with the most appropriate support throughout your journey, we invite you to inform us of any specific assistance you may require. You can submit your request when purchasing your ticket on our website, through the dedicated form available on the Royal Air Maroc website, at any Royal Air Maroc agency, or by contacting our Call Center. Whatever channel you choose, our teams are committed to delivering a high-quality service and a smooth travel experience. To help us organize your assistance arrangements efficiently, we recommend submitting your request at least 48 hours before departure. Certain services, such as the transport of medical oxygen, may be subject to specific notice periods that should be taken into account when planning your trip.
You will find a list of contact details for our local agencies on our website, or you can contact our Special Assistance Help Center.
On our website, you will find detailed information regarding the transportation of unaccompanied minors, pregnant women, and infants, mobility assistance, services for passengers who are blind, visually impaired, deaf, or hard of hearing, as well as assistance for individuals with non-visible disabilities.
If you require special assistance during your journey, we can provide tailored assistance services at all airports served by Royal Air Maroc and throughout your flight.
To ensure we can provide you with the most appropriate support throughout your journey, we invite you to inform us of any specific assistance you may require. You can submit your request when purchasing your ticket on our website, through the dedicated form available on the Royal Air Maroc website, at any Royal Air Maroc agency, or by contacting our Call Center. Whatever channel you choose, our teams are committed to delivering a high-quality service and a smooth travel experience. To help us organize your assistance arrangements efficiently, we recommend submitting your request at least 48 hours before departure. Certain services, such as the transport of medical oxygen, may be subject to specific notice periods that should be taken into account when planning your trip.
You will find a list of contact details for our local agencies on our website, or you can contact our Special Assistance Help Center.
On our website, you will find detailed information regarding the transportation of unaccompanied minors, pregnant women, and infants, mobility assistance, services for passengers who are blind, visually impaired, deaf, or hard of hearing, as well as assistance for individuals with non-visible disabilities.
To allow us to prepare your care under the best conditions, please let us know your needs at least 48 hours before your departure:
- When purchasing your ticket on our website.
- By filling out the online special assistance request form.
- At our Royal Air Maroc agencies or via our dedicated call center.
To allow us to prepare your care under the best conditions, please let us know your needs at least 48 hours before your departure:
- When purchasing your ticket on our website.
- By filling out the online special assistance request form.
- At our Royal Air Maroc agencies or via our dedicated call center.
Please refer to the guide corresponding to your needs:
- Online request: You can submit your assistance requests directly online.
- Medical clearance: If required by your health condition, the issuance and payment of your ticket are subject to prior authorization from Royal Air Maroc's medical service. An escort may also be required.
- Safar Flyer Program: Miles cannot be used to pay for assistance services (stretcher, extra seat, etc.), with the exception of the Unaccompanied Minor (UM) service.
- Codeshare flights: For flights operated by our partner airlines, please contact our Call Center or your RAM agency to check the availability of the requested assistance.
Please refer to the guide corresponding to your needs:
- Online request: You can submit your assistance requests directly online.
- Medical clearance: If required by your health condition, the issuance and payment of your ticket are subject to prior authorization from Royal Air Maroc's medical service. An escort may also be required.
- Safar Flyer Program: Miles cannot be used to pay for assistance services (stretcher, extra seat, etc.), with the exception of the Unaccompanied Minor (UM) service.
- Codeshare flights: For flights operated by our partner airlines, please contact our Call Center or your RAM agency to check the availability of the requested assistance.
Special Assistance Contact
+212 522 48 97 51
*cost of a local call if dialed nationally
+212 522 48 97 51
*cost of a local call if dialed nationally
Monday to Sunday, from 9:00 a.m. to 6:00 p.m.
Monday to Sunday, from 9:00 a.m. to 6:00 p.m.