Frequently asked questions
All
- Once I become a member, how do I register my past flights on my Safar Flyer account?
- One of my flights was not credited to my Safar Flyer account. How do I claim my miles?
- Can Safar Flyer members with Emerald or Sapphire equivalent status be accompanied by a guest to access oneworld's VIP lounges?
- Can I make a change to my Cash & Miles ticket? How do you do this?
- How many miles do I need for a Cash & Miles ticket?
- How much does my Cash & Miles Child & Baby ticket cost?
- Do I earn miles on my Cash & Miles tickets?
- Can I book a Cash & Miles ticket for a third party?
- I am part of a Safar Family / Corporate account, so will I be eligible for Cash & Miles?
- Which flight are eligible for Cash & Miles?
- Can I pay for a reward ticket with Cash & Miles?
- What can I buy with Cash & Miles?
- What is the Cash & Miles option?
- Why is Cash & Miles not offered on certain destinations?
- Can I include the payment of taxes and surcharges in the Miles part of my Cash & Miles ticket?
- Which Safar Flyer card statuses are eligible for Cash & Miles?
- How to book a Cash & Miles ticket on www.royalairmaroc.com?
- What are your channels in which Cash & Miles can be accessed?
- How does the Safar Flyer subscription product work?
- What flights are eligible for 2x or 3x booster?
- How long is my subscription valid for?
- How do I cancel my booster subscription?
- Can I upgrade/downgrade between the 2x and 3x status miles offers?
- Can I change my credit card on file for future subscription payments?
- What will appear on my credit card statement?
- How do I contact you if I require additional support?
- How do I view the tax receipt from my subscription purchase?
- Where can I view my active booster subscription details?
- Will you remind me when my credit card is about to be charged?
- How can I use the travel voucher that I received as a refund? and what are its conditions of use?
- I have a travel voucher. Can I use it to book a flight?
- Can I request a refund for a Cash & Miles ticket?
- What is the difference between Award Miles and Status Miles?
- How do I ensure that my miles are saved on my account?
- I have a Safar Flyer Blue card. How do I progress to the Silver level, the Gold one, and then Platinum?
- Can I lose my status if I use my bonus miles?
- I did not receive the Silver Card while I accumulated 20,000 Status Miles in the last two years
- How long are my Miles valid for the individual program?
- How to transfer miles from one Safar Flyer account to another?
- How long does it take to purchase a ticket online?
- How can I get a refund for my ticket?
- When I arrive at the airport, what should I do?
- What if I lose my boarding pass?
- Can a member benefit from the advantages of each oneworld Status, even on an award ticket trip?
- How is the luggage checked in at the airport?
- Can any company join the Safar Flyer Corporate Program?
- Can a Safar Flyer member use as many award tickets as he or she wants with oneworld airlines?
- What security measures are in place at airports and in our cabins?