What should I do in case of a codeshare flight or travel operated by a Oneworld alliance partner ?
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What should I do in case of a codeshare flight or travel operated by a Oneworld alliance partner ?
In case of a flight disruption (delay, cancellation, denied boarding, etc.) during a codeshare or Oneworld partner journey:
• For compensation claims : You must contact the airline operating the flight (operating carrier). The operating carrier is responsible for handling the claim and providing compensation where applicable.
• For ticket refund requests : You must contact the airline that sold you the ticket (marketing carrier).
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