Special Assistance
Help and support for a smoother journey
Royal Air Maroc accompanies you at every step of your journey with adapted assistance services across all our airports and on board our flights.
How to make your request?
To allow us to prepare your care under the best conditions, please let us know your needs at least 48 hours before your departure:
- When purchasing your ticket on our website.
- By filling out the online special assistance request form.
- At our Royal Air Maroc agencies or via our dedicated call center.
Your specific needs:
Consult our dedicated sections to learn more about care for:
- Unaccompanied Minors (UM), babies, and pregnant women
- Passengers with Reduced Mobility (PRM)
- Visually or hearing impaired individuals
- Travelers with invisible disabilities
Royal Air Maroc accompanies you at every step of your journey with adapted assistance services across all our airports and on board our flights.
How to make your request?
To allow us to prepare your care under the best conditions, please let us know your needs at least 48 hours before your departure:
- When purchasing your ticket on our website.
- By filling out the online special assistance request form.
- At our Royal Air Maroc agencies or via our dedicated call center.
Your specific needs:
Consult our dedicated sections to learn more about care for:
- Unaccompanied Minors (UM), babies, and pregnant women
- Passengers with Reduced Mobility (PRM)
- Visually or hearing impaired individuals
- Travelers with invisible disabilities
Our special services
Please refer to the guide corresponding to your needs:
- Online request: You can submit your assistance requests directly online.
- Medical clearance: If required by your health condition, the issuance and payment of your ticket are subject to prior authorization from Royal Air Maroc's medical service. An escort may also be required.
- Safar Flyer Program: Miles cannot be used to pay for assistance services (stretcher, extra seat, etc.), with the exception of the Unaccompanied Minor (UM) service.
- Codeshare flights: For flights operated by our partner airlines, please contact our Call Center or your RAM agency to check the availability of the requested assistance.
Please refer to the guide corresponding to your needs:
- Online request: You can submit your assistance requests directly online.
- Medical clearance: If required by your health condition, the issuance and payment of your ticket are subject to prior authorization from Royal Air Maroc's medical service. An escort may also be required.
- Safar Flyer Program: Miles cannot be used to pay for assistance services (stretcher, extra seat, etc.), with the exception of the Unaccompanied Minor (UM) service.
- Codeshare flights: For flights operated by our partner airlines, please contact our Call Center or your RAM agency to check the availability of the requested assistance.
Special Assistance Contact
+212 522 48 97 51
*cost of a local call if dialed nationally
+212 522 48 97 51
*cost of a local call if dialed nationally
Monday to Sunday, from 9:00 a.m. to 6:00 p.m.
Monday to Sunday, from 9:00 a.m. to 6:00 p.m.