RAM Resale
Discover how it works, eligibility conditions, and the procedure to resell your booking securely
Can no longer travel?
Don't panic, you can consider reselling your booking.
Get a voucher and use it for a new trip.
Introduction
These terms and conditions ("Terms and Conditions") govern any resale request ("Resale Request(s)") made by you as a passenger ("Passenger") to La Compagnie Nationale Royal Air Maroc SA, incorporated and existing under the laws applicable in the Kingdom of Morocco, having its registered office at Casa-Anfa Airport, Casablanca, Morocco, registered under number 9667 at the Casablanca Trade Register ("Company") via the Seat Resale Service (the "Seat Resale Service") for a flight booking initially purchased from the Company (a "Booking"). The terms "we", "our", "us" refer to the Company and "you", "your" refer to the Passenger.
Please read these Terms and Conditions carefully before accessing or using the Seat Resale Service.
We may modify, update, or replace these Terms and Conditions from time to time. Such changes will not affect Resale Requests already accepted.
We reserve the right to suspend the Seat Resale Service at any time. However, this will not affect Resale Requests accepted or pending prior to the suspension of the Seat Resale Service.
These Terms and Conditions should be read in conjunction with our [Conditions of Carriage and Sale] and our Privacy Policy (available at www.royalairmaroc.com)
Service Eligibility Criteria
Passenger Eligibility:
A Resale Request may be submitted by Passengers over 18 years of age who have purchased a ticket from the Company or any entity or person authorized by the Company ("Authorized Agent"). Unaccompanied minors under 18 years of age, groups, or specific Passengers e.g., standby Passengers, staff travel (GP), miles are not eligible. The Passenger making the Resale Request is deemed to have the authority to act for all Passengers on the Booking.
Booking Eligibility:
A Resale Request may be submitted if your Booking is eligible and open for resale.
Your Booking is eligible when:
✓ The ticket is already issued
✓ It is operated exclusively by the Company (interline flights and code-share flights are not eligible)
✓ It is non-refundable or refundable with a penalty
✓ Your Resale Request is made at least 3 hours before the flight departure time
✓ Your ticket was not booked using reward tickets or miles
✓ Your ticket must not have been modified
Service Eligibility:
The availability of the Seat Resale Service may, at our sole discretion, depend on the following considerations:
✓ The Seat Resale Service may not be feasible on certain flights for operational safety or security reasons.
✓ The Seat Resale Service may not be available for Bookings made through certain agencies or points of sale.
✓ The availability of the Seat Resale Service, whether open or closed, is at our discretion, primarily depending on the timing of the Resale Request relative to flight departure as well as the capacity and occupancy of the aircraft concerned by your Booking.
✓ Resale Requests can only be made on the resale page of the Company's website.
Resale Process
Resale Opening Alert:
If resale is not yet open for one of your flights, you can subscribe to the resale opening alert if your Booking is eligible.
You will be notified by email when resale opens. There is no guarantee that resale will open for your flights.
Specific Resale Conditions:
You may proceed with the Resale Request when resale is open for your Booking.
Resale requests cannot be submitted for a portion of the passengers: the request will include all passengers on the booking.
Resale requests cannot be submitted for a specific flight (segment) of a PNR itinerary: the Resale Request will include all flights in the itinerary.
Once your Resale Request is confirmed, you can no longer retract or cancel your request. Consequently, by proceeding with a Resale Request, you irrevocably and simply waive all rights related to the Booking, in particular the right to travel on the flight concerned by your Resale Request and the right to any consequences of modifications that may occur to your Booking (e.g., compensation in the event of flight delay or cancellation).
Compensation
The compensation linked to your Resale Request is not guaranteed as we cannot ensure that your resale will be successful.
Before confirming your Resale Request, we will specify the type of compensation you will receive in the event of a successful resale, whether points, miles, vouchers, credits, or any other form of compensation (the "Compensation").
The amount of the Compensation will be determined by us and will be offered to you before you confirm the Resale Request.
Additional services (i.e., checked baggage, seat selection, priority boarding, lounge access, Wi-Fi access, travel insurance) are not part of the resale; therefore, the price of additional services will not be taken into account when calculating the Compensation.
The Compensation is sent by email containing vouchers or instructions to redeem points, miles, credits, or any other form of Compensation (individual compensation).
Any Compensation issued, regardless of the type, is valid for 12 months from the date of issue.
Your Compensation can be used for your next trip via the Company's call center or Royal Air Maroc agencies.
Contact and Claims
If you have any general complaints or wish to request additional information regarding your Resale Request or the Seat Resale Service, please contact us by email at the following address: serviceclient@royalairmaroc.com.
Liability
We provide the Seat Resale Service solely for your domestic and private use. If you use the Seat Resale Service for commercial or business purposes, we will have no liability to you for any loss of business, business interruption, or loss of business opportunity, and these Terms and Conditions will not apply.
We use all reasonable efforts (obligation of means) to ensure access to the Seat Resale Service. We shall not be held liable for any force majeure event resulting in network or server malfunction. We shall not be held liable for any indirect damage, including but not limited to damages for loss of use, data, or other intangible losses resulting from the use or inability to use the Seat Resale Service.
The Company shall not be liable for Damage caused by compensation delay if such delay is attributable to the Passenger or if the Passenger has contributed to it: in other words, if the Damage results entirely or partially from the negligence, act, or prejudicial omission of the Passenger.
Amendment of these Terms and Conditions
The Company may modify these terms at any time. Changes are communicated to the Passenger in an appropriate manner.
Governing Law and Disputes
These Terms and Conditions are governed by Moroccan law. This means that any question or dispute arising out of or in connection with these Terms and Conditions (including non-contractual disputes or claims) will be governed by Moroccan law. You can bring legal proceedings before the Moroccan courts of Casablanca.
Introduction
These terms and conditions ("Terms and Conditions") govern any resale request ("Resale Request(s)") made by you as a passenger ("Passenger") to La Compagnie Nationale Royal Air Maroc SA, incorporated and existing under the laws applicable in the Kingdom of Morocco, having its registered office at Casa-Anfa Airport, Casablanca, Morocco, registered under number 9667 at the Casablanca Trade Register ("Company") via the Seat Resale Service (the "Seat Resale Service") for a flight booking initially purchased from the Company (a "Booking"). The terms "we", "our", "us" refer to the Company and "you", "your" refer to the Passenger.
Please read these Terms and Conditions carefully before accessing or using the Seat Resale Service.
We may modify, update, or replace these Terms and Conditions from time to time. Such changes will not affect Resale Requests already accepted.
We reserve the right to suspend the Seat Resale Service at any time. However, this will not affect Resale Requests accepted or pending prior to the suspension of the Seat Resale Service.
These Terms and Conditions should be read in conjunction with our [Conditions of Carriage and Sale] and our Privacy Policy (available at www.royalairmaroc.com)
Service Eligibility Criteria
Passenger Eligibility:
A Resale Request may be submitted by Passengers over 18 years of age who have purchased a ticket from the Company or any entity or person authorized by the Company ("Authorized Agent"). Unaccompanied minors under 18 years of age, groups, or specific Passengers e.g., standby Passengers, staff travel (GP), miles are not eligible. The Passenger making the Resale Request is deemed to have the authority to act for all Passengers on the Booking.
Booking Eligibility:
A Resale Request may be submitted if your Booking is eligible and open for resale.
Your Booking is eligible when:
✓ The ticket is already issued
✓ It is operated exclusively by the Company (interline flights and code-share flights are not eligible)
✓ It is non-refundable or refundable with a penalty
✓ Your Resale Request is made at least 3 hours before the flight departure time
✓ Your ticket was not booked using reward tickets or miles
✓ Your ticket must not have been modified
Service Eligibility:
The availability of the Seat Resale Service may, at our sole discretion, depend on the following considerations:
✓ The Seat Resale Service may not be feasible on certain flights for operational safety or security reasons.
✓ The Seat Resale Service may not be available for Bookings made through certain agencies or points of sale.
✓ The availability of the Seat Resale Service, whether open or closed, is at our discretion, primarily depending on the timing of the Resale Request relative to flight departure as well as the capacity and occupancy of the aircraft concerned by your Booking.
✓ Resale Requests can only be made on the resale page of the Company's website.
Resale Process
Resale Opening Alert:
If resale is not yet open for one of your flights, you can subscribe to the resale opening alert if your Booking is eligible.
You will be notified by email when resale opens. There is no guarantee that resale will open for your flights.
Specific Resale Conditions:
You may proceed with the Resale Request when resale is open for your Booking.
Resale requests cannot be submitted for a portion of the passengers: the request will include all passengers on the booking.
Resale requests cannot be submitted for a specific flight (segment) of a PNR itinerary: the Resale Request will include all flights in the itinerary.
Once your Resale Request is confirmed, you can no longer retract or cancel your request. Consequently, by proceeding with a Resale Request, you irrevocably and simply waive all rights related to the Booking, in particular the right to travel on the flight concerned by your Resale Request and the right to any consequences of modifications that may occur to your Booking (e.g., compensation in the event of flight delay or cancellation).
Compensation
The compensation linked to your Resale Request is not guaranteed as we cannot ensure that your resale will be successful.
Before confirming your Resale Request, we will specify the type of compensation you will receive in the event of a successful resale, whether points, miles, vouchers, credits, or any other form of compensation (the "Compensation").
The amount of the Compensation will be determined by us and will be offered to you before you confirm the Resale Request.
Additional services (i.e., checked baggage, seat selection, priority boarding, lounge access, Wi-Fi access, travel insurance) are not part of the resale; therefore, the price of additional services will not be taken into account when calculating the Compensation.
The Compensation is sent by email containing vouchers or instructions to redeem points, miles, credits, or any other form of Compensation (individual compensation).
Any Compensation issued, regardless of the type, is valid for 12 months from the date of issue.
Your Compensation can be used for your next trip via the Company's call center or Royal Air Maroc agencies.
Contact and Claims
If you have any general complaints or wish to request additional information regarding your Resale Request or the Seat Resale Service, please contact us by email at the following address: serviceclient@royalairmaroc.com.
Liability
We provide the Seat Resale Service solely for your domestic and private use. If you use the Seat Resale Service for commercial or business purposes, we will have no liability to you for any loss of business, business interruption, or loss of business opportunity, and these Terms and Conditions will not apply.
We use all reasonable efforts (obligation of means) to ensure access to the Seat Resale Service. We shall not be held liable for any force majeure event resulting in network or server malfunction. We shall not be held liable for any indirect damage, including but not limited to damages for loss of use, data, or other intangible losses resulting from the use or inability to use the Seat Resale Service.
The Company shall not be liable for Damage caused by compensation delay if such delay is attributable to the Passenger or if the Passenger has contributed to it: in other words, if the Damage results entirely or partially from the negligence, act, or prejudicial omission of the Passenger.
Amendment of these Terms and Conditions
The Company may modify these terms at any time. Changes are communicated to the Passenger in an appropriate manner.
Governing Law and Disputes
These Terms and Conditions are governed by Moroccan law. This means that any question or dispute arising out of or in connection with these Terms and Conditions (including non-contractual disputes or claims) will be governed by Moroccan law. You can bring legal proceedings before the Moroccan courts of Casablanca.