Go to home page

Any damaged baggage must be reported at the airport or via the Royal Air Maroc online form within 7 days from the date you received your baggage.

Click here to report damaged baggage.

You can purchase additional baggage online (via the Royal Air Maroc website) up to 24 hours before departure.

If your baggage exceeds the allowed allowance at the airport, you may also pay the excess baggage fee directly at the check-in counter.

Click here to view excess baggage fees.

If your baggage is delivered late, you may request reimbursement for essential purchases (toiletries, clothing) and reasonable communication expenses. Transport and accommodation costs may also be covered if the baggage is not delivered to your address.

For residents at destination, only transport expenses may be reimbursed if the baggage is not delivered to your address.

Please note: All claims must be supported by receipts. Depending on the type of expense, specific reimbursement rates may apply (typically between 50% and 100%).

Click here to submit a reimbursement request.

If your baggage is not found after 21 days, it is considered lost. You may then submit a claim for compensation.

Click here to submit a lost baggage claim.

Royal Air Maroc allows you to track the progress of your file using the WorldTracer tool with your PIR number.

Click here to check the status of your delayed baggage.

Under applicable regulations, Royal Air Maroc does not assume liability for valuable items such as money, jewelry, cameras, or similar items placed in checked or unchecked baggage.

Click here to learn more about our baggage policy.

You must report your missing baggage immediately to the Baggage Assistance desk at your arrival airport in order to obtain a file reference number (PIR).

Please keep all receipts if you had to purchase essential items while waiting.

Click here to submit a delayed baggage report online.

Please note that the carrier is not liable for certain items, including perishables (shellfish, fish, seafood, etc.), fragile items, securities, jewelry, medication, and similar goods. These items should be carried in your hand baggage.

Baggage containing perishable goods may be subject to destruction by airport authorities in accordance with applicable regulations, without the carrier’s liability.

Yes. In the event of a flight cancellation by Royal Air Maroc, the additional services you purchased and could not use may be refunded according to the applicable conditions.

Link to request a refund.

You can check your flight status (on time, delayed, or cancelled) at any time on the Royal Air Maroc website or mobile app.

Link to check your flight status.

Royal Air Maroc will notify you via the contact details provided during booking: email, SMS, mobile app notification, or through your travel agency. Please ensure your contact details are up to date.

Link to update your contact info.

Using a claims agency does not accelerate processing times. Requests submitted through intermediaries are handled within the same regulatory timelines as those submitted directly by customers.

We recommend contacting the airline directly, as third-party involvement may cause additional delays due to incomplete information or document transmission.

In some cases, using intermediaries may even extend processing times.

In case of a flight disruption (delay, cancellation, denied boarding, etc.) during a codeshare or oneworld partner journey :

- For compensation claims: You must contact the airline operating the flight (operating carrier). The operating carrier is responsible for handling the claim and providing compensation where applicable.
- For ticket refund requests: You must contact the airline that sold you the ticket (marketing carrier)

You can buy your ticket online up until the day of departure. However, online purchase is not available on the day of departure for some destinations.

You can reprint your boarding card at home or send it to your email for printing later. If you're already at the airport, you need to go to the check-in desk

To convert your miles into « reward » advantages, go to your online Safar Flyer account and fill in your request at the online form « Reward request ». For more autonomy, Safar Flyer offers you the opportunity to buy your award ticket online with your miles. Airport taxes are payable by credit card.

There is no oneworld loyalty program. The Safar Flyer member continues to keep the Safar Flyer miles on his or her frequent flyer account, even on oneworld flights. All he has to do is present his Safar Flyer account number (9 digits) when buying the plane tickets.

Award Miles can be converted into many advantages: Award tickets, extra luggage allowance, upgrade awards in Business class, etc. Status Miles allow you to upgrade to a higher status: from Blue to Silver to Gold. They are cumulated during a calendar year exclusively on Royal Air Maroc flights.

Each loyalty program continues to keep its own rules, its own scale and its own currency (miles for AT, Avios for IB...)

To book an award ticket with our airline partners, make your reservation through an agency or via the Royal Air Maroc call center. Log into your online account to complete the award ticket application form and pay the airport taxes at the Royal Air Maroc agency or via the call center upon receipt by email of the confirmation of your Safar Flyer award ticket

With Safar Flyer partners, you can earn Safar Flyer miles with each transaction and redeem them with our airline, hotel, car rental partner companies and Royal Air Maroc. With our Global Exchange partner, you can benefit from a discount on the exchange rate margin. Discover our offer > With our partner CasaAero, a strong sensation is guaranteed with the flight simulator bonus.

For any new Safar Flyer member, the first online bonus ticket must be under the name of the account holder. For new Safar Family accounts, the 1st award ticket requested must be under the name of one of the members of the account.

You can use your miles in exchange for award tickets, excess luggage allowance, business class upgrade bonus, fee change award (for change of paid tickets), UM (unaccompanied minors), etc. You also have the opportunity to redeem your miles for benefits offered by our airline and non-airline partners. See Redeem My Miles for more information.

Yes. It is possible for a Safar Flyer member to purchase award tickets on all flights of oneworld's partner airlines, even if they are not a member of their loyalty program. Simply apply for an award ticket with one of oneworld's airlines by logging in to the online Safar Flyer under award application. He must have previously made his booking via the call center or at the Royal Air Maroc agency.

However, if you encounter a blockage in the online purchase of your award ticket, we invite you to book your award ticket by contacting the Royal Air Maroc call center reachable at all times. To do this, call the following numbers:

Yes, a Silver member benefits from an additional 23 kg baggage allowance, but this applies only to Royal Air Maroc operated flights (excluding onward oneworld flights).

The progression to the Silver and Gold levels depends on your miles or flight status * you accumulate in a calendar year (January 1 to December 31). You just have to reach 20,000 Miles or 15 flights Status * to obtain a Silver level and 35,000 Miles or 30 flights Status * for the Gold level,and 75,000 Miles or 75 Status flights * for the Platinum level. * Can be accumulated on Royal Air Maroc flights and oneworld partner flights.

In order to benefit from the Silver, Gold and Platinum status, the member must accumulate Status miles or Status flights, over the calendar year preceding the expiry date of his Safar Flyer card

Discover the advantages of Safar Flyer cards here

Contact your Safar Flyer customer service (via the Internet or by mail) to request a duplicate card. If you are Blue: safarflyer@royalairmaroc.com If you are Silver, Gold: silvergold@royalairmaroc.com A new card will be sent to you within 3 to 4 weeks of your request

Simply present your Safar Flyer card number for each transaction with one of our partners. (The miles counted on the Safar Flyer account cannot be requested simultaneously on another partner loyalty program.)

Yes, all members can take advantage of our partners' accumulated miles and their expense with the exception of the Flight Simulator Bonus which is reserved for Silver and Gold members.

Safar Flyer partners allow you to earn and redeem miles. Our airline partners are: Qatar Airways, Etihad and Ibéria. Our hotel partners are: Le Club AccorHotels. Our car rental partners are: Hertz, Europcar and Sixt. Our partner Sensation Forte: CasaAero. Our Currency Exchange Service Partner: Global Exchange

Yes, any single-parent family with at least one child between 2 and 26 years old can benefit from the program.

Yes, you can register from 2 to 12 members of your family: grandparents, parents and children from 2 to 26 years old.

No. A Safar Flyer member is not eligible for the upgrade and excess luggage allowance awards on oneworld airline flights .
He will be able to take advantage of award tickets with all oneworld member airlines.

Yes. It is possible for a Safar Flyer member to offer Award tickets from oneworld partners to the person of his or her choice according to the terms and conditions of the Safar Flyer program.

With Safar Flyer partners, you can earn Safar Flyer miles with each transaction and redeem them with our airline, hotel, car rental partner companies and Royal Air Maroc. With our Global Exchange partner, you can benefit from a discount on the exchange rate margin.
Discover our offer With our partner CasaAero, a strong sensation is guaranteed with the flight simulator bonus.

The Safar Flyer member will receive a digital card that will allow him/her to benefit from all oneworld advantages when traveling with one of the alliance's airlines. The member should remember to update his email address on his online account.

It is not possible to transfer a member's Safar Flyer miles to another partner airline's frequent flyer account.
All requests concerning partner airlines are handled at the level of the member's Safar Flyer account.

The award ticket is issued at the Royal Air Maroc agency. The steps involved in purchasing an award ticket from a oneworld company are as follows:

• Step 1: Booking of the desired route at the agency or call center
• Step 2: Formulation of the request for an Award ticket by the member during his private online session or by filling in the form at the agency
• Step 3: Payment of taxes and ticketing at the agency or call center

Yes. It is possible for a Safar Flyer member to purchase award tickets on all flights of oneworld's partner airlines, even if they are not a member of their loyalty program. Simply apply for an award ticket with one of oneworld's airlines by logging in to the online Safar Flyer under award application. He must have previously made his booking via the call center or at the Royal Air Maroc agency.

No. It is not possible to book Royal Air Maroc award tickets on the oneworld website. The Safar Flyer member can make the booking of his award tickets via the Royal Air Maroc call center or at a Royal Air Maroc agency. The website oneworld presents only the benefits by card status.

The benefits of the various loyalty programs of oneworld member airlines cannot be cumulated. Platinum card status is equivalent to Emerald status, which entitles the member to one piece of excess luggage on all oneworld partner flights.

1- As an Emerald frequent flyer, the following luggage allowances will apply when you travel with an oneworld airline:

2- On routes using the “by weight” luggage allowance system: 20 kg in addition to the cabin allowance authorized by your ticket

3- On routes using the “piece” luggage allowance system: an additional luggage item is possible free of charge in addition to the luggage allowance allowed by your ticket.

The contacts dedicated to Safar Flyer members within the oneworld alliance :

- SAFAR FLYER BLUE : safarflyer@royalairmaroc.com
from Monday to Friday, from 8 a.m. to 6 p.m.

- SAFAR FLYER SILVER / GOLD : silvergold@royalairmaroc.com
Dedicated phone : 080 200 4000 from Monday to Friday, from 8 a.m. to 6 p.m.

- SAFAR FLYER PLATINUM : platinum@royalairmaroc.com
Dedicated phone : 080 200 2000, 24/7 priority phone service.

- SAFAR FAMILY : safarfamily@royalairmaroc.com
from Monday to Friday, from 8 a.m. to 6 p.m.

- SAFAR CORPORATE : safaflyercorporate@royalairmaroc.com
from Monday to Friday, from 8 a.m. to 6 p.m.

Simply present your Safar Flyer card number for each transaction with one of our partners. (The miles counted on the Safar Flyer account cannot be requested simultaneously on another partner loyalty program.)

To do so, go to your online Safar Flyer account at the bottom of the page under the heading « Register your flight » to enter the data of your flight (Ticket number, date of flight, origin / destination and flight number) and select the partner airline.
To guarantee this registration, please also send an email to :

- If you are Blue: safarflyer@royalairmaroc.com
- If you are Silver, Gold: silvergold@royalairmaroc.com Partner flight registration can take up to 4 weeks.

Yes. A Safar Flyer member can use as many award tickets as he or she wishes with oneworld airlines, depending on the availability of seats for a given flight and the number of miles he or she has accumulated