We make every effort to ensure that your baggage arrives at your destination without any mishaps. Despite this, and for reasons beyond our control, baggage can sometimes be delayed or arrive damaged. In such cases, we would like to apologize for the incident and we will do our best to resolve it.
In the event of missing items from your baggage, here is what you can do:
Are you still at the airport? Go to the "baggage assistance" counter at your arrival airport to file a missing items report.
Have you left the airport? You have a period of 7 days from your arrival date or the date you received your baggage to report it by going to the airport AND/OR by sending a written claim to RAM.
To submit a claim regarding your damaged baggage, we invite you to use our online form.
An acknowledgment of receipt containing your request reference will be sent to you automatically.
- The Property Irregularity Report issued at the airport upon arrival (PIR)
- The baggage identification tag stub (Tag)
- A detailed and valued inventory letter of the missing items, along with the invoices for the mentioned items.
- Bank account details (IBAN/RIB)