Frequently asked questions
All
- What should I do in case of a codeshare flight or travel operated by a Oneworld alliance partner ?
- Will my claim be processed faster if I use a claims agency ?
- How will I be informed if my flight is cancelled ?
- How can I check my flight status ?
- I purchased additional services (seat selection, lounge, extra baggage, etc.). My flight was cancelled — am I entitled to a refund ?
- How can I track the status of my delayed baggage ?
- My baggage was damaged upon arrival. How can I submit a claim ?
- How do I report my baggage if it has not arrived at my destination ?
- What should I do if my baggage is still not found after 21 days ?
- Can I carry perishable items in my baggage ?
- If I place my camera in checked baggage, will it be covered by Royal Air Maroc liability ?
- Where can I purchase additional baggage with Royal Air Maroc ?
- What expenses are reimbursable in case of delayed baggage delivery ?