In case of non-delivery of luggage on arrival, please contact the "baggage assistance" service of the arrival airport to establish a report of baggage irregularity. You will receive a copy with a reference number to keep, in order to ensure the follow-up of the file
If the baggage is not returned within 5 days of the finding, we invite you to follow the steps below:
If the baggage is not delivered within 21 days of the finding, it is considered lost
You will therefore have to send a complaint to customer service email@example.com by attaching the following copies:
- The baggage identification stub (TAG)
- The report of irregularity established at the airport upon your arrival (PIR)
- The detailed and encrypted inventory letter of the contents of your luggage as well as the invoices for the items mentioned.
- The additional baggage check if you have paid excess baggage