We make every effort to ensure your baggage accompanies you to your destination in the best possible conditions. In rare cases, for reasons beyond our control, your baggage may be delayed or damaged. We apologize and are committed to resolving this situation as quickly as possible.
If your baggage is not returned to you upon arrival, we invite you to contact the 'Baggage Assistance' service at the airport to file a property irregularity report.
A document with a reference number will be provided to you, allowing you to track the progress of your claim with complete transparency.
Track your baggage
⚠️ For journeys where the last segment is operated by another carrier, please report your delayed baggage to that carrier.
ⓘ Important note
The carrier shall not be liable for the following items. You may keep these items in your hand baggage:
- Money, jewelry, precious metals.
- Securities, bonds, business papers.
- Valuables (Camera, video equipment...).
- Fragile items (Crystal, glass items...).
- Perishables (Shellfish, fish, crustaceans...).
- Samples.
- Medicines.