Frequently asked questions
All
- How can I get a refund for my ticket?
- I purchased additional services (seat selection, lounge, extra baggage, etc.). My flight was cancelled — am I entitled to a refund?
- How can I check my flight status?
- What should I do in case of a codeshare flight or travel operated by a oneworld alliance partner?
- How will I be informed if my flight is cancelled?
- How do I report my baggage if it has not arrived at my destination?
- How can I track the status of my delayed baggage?
- What should I do if my baggage is still not found after 21 days?
- What expenses are reimbursable in case of delayed baggage delivery?
- My baggage was damaged upon arrival. How can I submit a claim?
- Can I carry perishable items in my baggage?
- Where can I purchase additional baggage with Royal Air Maroc?
- If I place my camera in checked baggage, will it be covered by Royal Air Maroc liability?
- Quelle est la procédure bagages lors d’une correspondance internationale–domestique à GRU ?
- How to book my award ticket with a Safar Flyer partner?
- Is there an information website about the oneworld alliance?
- I received two Safar Flyer cards with two different numbers. What should I do?