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7- Covid-19


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Can I get a refund as a transfer to my bank account instead of a travel voucher ? And how long does it take to process my refund request?

To allow their customers to plan and enjoy their future trips, Royal Air Maroc offers the customers the refund of the ticket in exchange of a voucher. This voucher is valid 18 months from the date of issuance and is redeemable in cash after the expiry date. The vouchers issued previously will automatically benefit from this 18 months extension. We invite you to contact your travel agency or our 5 call center by sending an email to callcenter@royalairmaroc.com. We wish to reassure our clients that absolutely all their requests will be processed.

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