In case of non-delivery of luggage on arrival, please contact the "baggage assistance" service of the arrival airport to establish a report of baggage irregularity. You will receive a copy with a reference number to keep, in order to ensure the follow-up of the file

Check the status of your delayed baggage here

If the baggage is not delivered within 21 days of the finding, it is considered lost

You will therefore have to send a complaint to customer service by attaching the following copies:

  • The baggage identification stub (TAG)
  • The report of irregularity established at the airport upon your arrival (PIR)
  • The detailed and encrypted inventory letter of the contents of your luggage as well as the invoices for the items mentioned.
  • The additional baggage check if you have paid excess baggage