FAQ & Contact
Contact Us
If you need special assistance or information, contact your dedicated Safar Flyer Customer Service Representative.
- SAFAR FLYER BLUE : For any request, please complete the form available here.
05 22 48 97 02, from 8am to 5pm on weekdays - SAFAR FLYER SILVER / GOLD : silvergold@royalairmaroc.com
0212 522 912 912, from 8am to 5pm on weekdays - SAFAR FLYER PLATINUM: platinum@royalairmaroc.com
080 200 2000 , 24 hours a day, 7 days a week - SAFAR FAMILY : safarfamily@royalairmaroc.com
- SAFAR CORPORATE : safaflyercorporate@royalairmaroc.com
All
- How much does my Cash & Miles Child & Baby ticket cost?
- How many miles do I need for a Cash & Miles ticket?
- Can I make a change to my Cash & Miles ticket? How do you do this?
- One of my flights was not credited to my Safar Flyer account. How do I claim my miles?
- Once I become a member, how do I register my past flights on my Safar Flyer account?
- Can a Safar flyer member offer award tickets with oneworld partner airlines to the person of his or her choice?
- What is the procedure for acquiring awards for a flight from a partner airline?
- Can the Safar Flyer member benefit from an award ticket with a oneworld airline company of which he or she is not a member of its loyalty program?
- Can a Safar Flyer member benefit from other Awards (upgrade, excess luggage allowance) on oneworld airline flights ?
- I have a Safar Flyer Blue card. How do I progress to the Silver level, the Gold one, and then Platinum?
- How do I ensure that my miles are saved on my account?
- Can a Safar Flyer member use as many award tickets as he or she wants with oneworld airlines?
- What flights are eligible for 2x or 3x booster?
- How to join Safar Flyer?
- What is the difference between Award Miles and Status Miles?
- Is it possible to book RAM Award tickets on the oneworld website?
- Can Safar Flyer members with Emerald or Sapphire equivalent status be accompanied by a guest to access oneworld's VIP lounges?
- Do I earn miles on my Cash & Miles tickets?
- Can I book a Cash & Miles ticket for a third party?
- I am part of a Safar Family / Corporate account, so will I be eligible for Cash & Miles?
- Which flight are eligible for Cash & Miles?
- Can I pay for a reward ticket with Cash & Miles?
- What can I buy with Cash & Miles?
- What is the Cash & Miles option?
- Why is Cash & Miles not offered on certain destinations?
- Can I include the payment of taxes and surcharges in the Miles part of my Cash & Miles ticket?
- How to book a Cash & Miles ticket on www.royalairmaroc.com?
- What are your channels in which Cash & Miles can be accessed?
- How does the Safar Flyer subscription product work?
- How long is my subscription valid for?
- How do I cancel my booster subscription?
- Can I upgrade/downgrade between the 2x and 3x status miles offers?
- Can I change my credit card on file for future subscription payments?
- What will appear on my credit card statement?
- How do I contact you if I require additional support?
- How do I view the tax receipt from my subscription purchase?
- Where can I view my active booster subscription details?
- Will you remind me when my credit card is about to be charged?
- Can I request a refund for a Cash & Miles ticket?
- What are the advantages offered by Safar Flyer partners?
- If a Safar Flyer member travels with a oneworld airline, can he or she benefit from the advantages of his or her card on this flight before he or she has received his or her physical card?
- Can a Safar Flyer member transfer his miles to different oneworld airline loyalty programs or keep his miles on his Safar Flyer account?
- If a member has a Platinum Safar Flyer card and another card from a oneworld member airline loyalty program, can he or she receive 2 pieces of excess luggage?
- What is the Royal Air Maroc contact for Safar Flyer oneworld members ?
- How to accumulate miles with Safar Flyer partners?
- How to register a flight made with a Royal Air Maroc airline partner?
- Can I lose my status if I use my bonus miles?
- I did not receive the Silver Card while I accumulated 20,000 Status Miles in the last two years
- How long are my Miles valid for the individual program?
- How to transfer miles from one Safar Flyer account to another?
- When I arrive at the airport, what should I do?
- Can a member benefit from the advantages of each oneworld Status, even on an award ticket trip?
- Can any company join the Safar Flyer Corporate Program?
- What is the refund policy?
- I forgot to present my Safar Flyer card. Can I claim the missing miles corresponding to the trips I made?
- I forgot my PIN code to enter my account. How do I recover it?
- What features are available on my Safar Flyer online account?
- How does my Safar Flyer card work?
- After how many flights will I receive my welcome bonus of 4,000 miles?
- Can any company join the Safar Flyer Corporate Program?
- What are the Thresholds in case of renewal of the qualification to Silver, Gold or Platinum status?
- How many miles does it take to apply for an award with oneworld airlines?
- What are the benefits of traveling with Fiji Airways as a “oneworld connect” partner?
- How does oneworld's international assistance work?
- How do I access oneworld lounges?
- Is it possible to have access to the departure and arrival lounges when traveling with oneworld partners?
- How can a Safar Flyer member collect miles on the oneworld loyalty program?
- Which members are eligible for VIP lounge access on oneworld flights?
- What are the qualification thresholds for a Safar Flyer member depending on the status of Safar Flyer Silver, Gold or Platinum card within oneworld?
- Will Safar Flyer members be able to earn miles on non-oneworld flights?
- What are the conditions of access to the VIP lounges for children of Safar Flyer members?
- What is the purpose of the oneworld priority logo signage at the airport?
- What are the benefits per Safar Flyer Blue/Silver/Gold/Platinum Card Status valid on oneworld flights?
- As a Safar Flyer member, how can I benefit from oneworld benefits at the airport?