FREQUENTLY ASKED QUESTIONS
Covid-19
- I bought my ticket using Miles (Award flight) for a later date. I would like to cancel my trip. How can I do that?
- I bought my ticket using Miles (Award flight). However, the flight has been cancelled, What should I do?
- My domestic flight was canceled. Will I get a refund?
- What travel dates are affected by flight cancellations?
- I have already received my 6 months travel voucher. How can I benefit from the 12 months validity extension ?
- Can I get a refund as a transfer to my bank account instead of a travel voucher ? And how long does it take to process my refund request?
- How can I use the travel voucher that I received as a refund? and what are its conditions of use?
- Will unused tickets be refunded?
- My flight has been cancelled, will I get a refund?
- Your call center lines are busy. I cannot reach them and I cannot modify my ticket on the website.
- Why did Royal Air Maroc cancel my flight without suggesting me a later date?
- I am currently a tourist/on a trip in Morocco and I would like to return to my hometown.
- I bought my ticket using Miles (Award flight) for a later date. I would like to cancel my trip. How can I do that?