FREQUENTLY ASKED QUESTIONS
Covid-19
- Can I get a refund as a transfer to my bank account instead of a travel voucher ? And how long does it take to process my refund request?
- How can I use the travel voucher that I received as a refund? and what are its conditions of use?
- My flight has been cancelled, will I get a refund?
- What security measures are in place at airports and in our cabins?
- I have a travel voucher. Can I use it to book a flight?