Frequently asked questions
Claims and incidents
- How can I get a refund for my ticket?
- I purchased additional services (seat selection, lounge, extra baggage, etc.). My flight was cancelled — am I entitled to a refund?
- How can I check my flight status?
- What should I do in case of a codeshare flight or travel operated by a oneworld alliance partner?
- How will I be informed if my flight is cancelled?