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1

Are you still at the airport?

Please go to the Baggage Assistance counter at your arrival airport to report missing items and complete a Property Irregularity Report (PIR).

2

Have you left the airport?

You have 7 days from the date of arrival / date of baggage delivery to report the missing items by returning to the airport and/or submitting a written claim to Royal Air Maroc.

  • To submit a claim for your missing items, please complete our online form.
    Access the claim form You will receive a confirmation email with your case reference once your claim is submitted.
    To complete your case, the following documents will be requested by our team via a dedicated link:

  • Property Irregularity Report (PIR) issued at the airport upon arrival
  • Baggage identification tag
  • Detailed, itemized and valued inventory list of missing items, including the value of each item, along with purchase receipts for the listed items
  • Bank account details