Passenger Rights
Passenger Rights – Canada
If your itinerary includes Canada, your passenger rights are governed by the Air Passenger Protection Regulations (APPR). This page provides an overview of your rights. The full legal provisions are available in the official regulation.
When do these rights apply ?
• You have a confirmed reservation on the affected flight.
• You checked in and presented yourself before the check-in deadline set by Royal Air Maroc.
• You are travelling with a ticket purchased at a publicly available fare.
• Your itinerary includes a Canadian airport, in accordance with the scope of the APPR.
Your key rights
Depending on the situation and when the disruption is within the airline’s control, you may be entitled to:
• Care and assistance: If your delay exceeds 2 hours, we provide meals, refreshments, and means of communication. If an overnight stay is required, accommodation and transport are provided.
• Rebooking or refund: If the delay reaches 3 hours, you may choose between an alternative flight or a refund.
• Compensation in certain situations, depending on the cause and length of the disruption.
• Reimbursement of certain reasonable expenses, subject to supporting documents.
In case of delay
• Assistance may be provided during the waiting period.
• In the event of a significant delay, you may choose to continue your journey or request a refund.
In case of cancellation
• You will be informed as soon as possible.
• You may choose between rebooking or a refund, depending on the circumstances.
• Additional care may be provided if a long wait or overnight stay is required.
Denied boarding (overbooking)
• Volunteers will be sought before any involuntary denied boarding.
• In case of involuntary denied boarding, compensation and assistance may apply.
Downgrade
• Refund of the value of the affected flight segment.
Official text – Canada (APPR).
Passenger Rights – United States
For flights departing from the United States, passenger rights are governed by rules established by the U.S. Department of Transportation (DOT). This page provides a clear overview of your rights. You may consult the official consumer guide (Fly Rights) for a summary, or access the full legal details through the official regulations:
Denied boarding and oversales: 14 CFR Part 250.
Tarmac delays and customer service: 14 CFR Part 259.
Refunds and cancellations: 14 CFR Part 260.
When do these rights apply ?
• You have a confirmed reservation on the affected flight.
• You checked in and presented yourself before the check-in deadline set by Royal Air Maroc.
• You are travelling with a ticket purchased at a publicly available fare.
• Your flight departs from the United States.
Your key rights
• Clear and transparent information in the event of delay or cancellation.
• Rebooking or refund options, depending on the circumstances.
• Compensation only in specific cases, in accordance with DOT rules.
In case of delay
• You will be informed as soon as possible.
• Assistance may be provided depending on the situation and operational constraints.
• Certain reasonable expenses may be reimbursed upon presentation of supporting documents, depending on the circumstances.
In case of cancellation
• You will be informed as soon as possible.
• If you choose not to travel, you may request a refund for the unused portion of your ticket.
• Rebooking options may be offered, subject to availability.
Denied boarding (overbooking)
• Volunteers will be sought before any involuntary denied boarding.
• In case of involuntary denied boarding, compensation and assistance may apply in accordance with DOT rules.
Downgrade
• Refund of the value of the affected flight segment.
Official reference – U.S. Department of Transportation.
Full legal details are available via the official eCFR portal.
Passenger Rights – Europe
For flights departing from the European Union, passenger rights are defined by Regulation (EC) No. 261/2004. These rights are applied by Royal Air Maroc in accordance with the relevant internal procedures.
When do these rights apply?
• You have a confirmed reservation on the affected flight.
• You checked in and presented yourself before the check-in deadline set by Royal Air Maroc.
• You are travelling with a ticket purchased at a publicly available fare or issued under a Royal Air Maroc frequent flyer program.
• Your flight departs from the European Union.
Your key rights
• Care and assistance in the event of a significant delay or cancellation (refreshments, meals, communication, and accommodation when necessary).
• Choice between rebooking or refund in case of cancellation or significant delay.
• Compensation in certain situations, depending on the cause and duration of the disruption, in accordance with Regulation (EC) No. 261/2004.
• Reimbursement of certain reasonable expenses, subject to supporting documents.
Significant delay
• Assistance (meals, refreshments, communication) during extended waiting time.
• Accommodation and transport if required.
• Possible compensation if arrival delay exceeds 3 hours and is attributable to the airline.
Flight cancellation
• Choice between refund, rebooking, or return flight to the original point of departure.
• Possible compensation under certain conditions.
• Care and assistance during the waiting period.
Denied boarding
• Volunteers will be sought before any involuntary denied boarding.
• In case of involuntary denied boarding, you may be entitled to:
o Care and assistance ;
o Choice between rebooking or refund of your ticket ;
o Compensation in certain situations, in accordance with Regulation (EC) No. 261/2004.
Downgrade
• Partial refund of the affected flight segment based on distance.
Official EU Passenger Rights Regulation.