We make every effort to ensure that your baggage arrives at your destination without any issues.

However, for reasons beyond our control, baggage may occasionally be delayed or arrive damaged.

In such cases, we sincerely apologize for the inconvenience and will do our best to resolve the situation.

If your baggage has not been delivered upon arrival, please contact the Baggage Assistance

service at your arrival airport to file a report. You will receive a copy with a reference number to keep

for tracking purposes.