Global Travel Support

As part of oneworld’s commitment to making global air travel as frictionless as possible Global Support is available at select airports across the network. oneworld’s Global Support Teams are on the ground, diligently tracking flights, to make sure everything goes smoothly the second you touch down.

Seamless service throughout the oneworld network

oneworld member airlines have worked together to form Global Support teams in key airports around the world. The teams are connection experts and will be on hand to ensure your journey is as smooth as possible whenever you transfer between our member airlines’ flights.

The Global Support teams monitor connecting flights and, where possible, they will meet and assist you if your connection is at risk. They will do their best to enable you to use fast track lanes through immigration or security to help you catch your next flight, as well as do everything possible to ensure that your baggage transfers with you to your final destination.

If you miss your connecting flight, the oneworld Global Support team will provide you with updated travel information, a new boarding pass and, where applicable, assistance with overnight accommodation.

You'll find oneworld transfer counters and service desks in the following airports around the world; just look for the oneworld logo when you transfer.
Find out more about this service:

Where Global Support is available
Londres Heathrow Chicago O'Hare Dallas/Fort Worth
Hong Kong Los Angeles Madrid-Barajas
New York JFK Tokyo-Narita Miami