We make every effort to ensure that your baggage arrives at its destination without any mishap. Despite this, and for reasons beyond our control, baggage can sometimes be delayed or arrive damaged. In such cases, we would like to apologize for the incident and will do our best to resolve it.

In the event of delayed baggage, here is what you can do:

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Report the incident at the "Baggage Assistance" desk at your arrival airport and get your file reference number

Track your file online in the track your baggage section using your file reference

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