Need help with your baggage?

Delayed baggage

Track the status of your file in real time.

Damaged baggage

Report any damage noticed upon arrival.

Missing items

Report an item missing from your baggage.

Items left on board

Contact our lost and found service.

Restricted or prohibited items

Explosives: Firecrackers, fireworks, ammunition.

Toxic products: Chemical agents and pesticides.

Radioactive materials: Medical or industrial equipment.

Magnetism: Powerful magnets or motors.

Flammables: Paints, solvents, gasoline.

Corrosives: Acids, bases, and liquid batteries.

Compressed gases: Camping stoves, aerosols.

Lithium Batteries: Spare batteries (carry-on baggage).

Weapons & Sharp objects: Firearms, knives.

You can view the non-exhaustive list of prohibited or regulated dangerous goods on the link below:

Consult the official dangerous goods document

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