FAQ DETAILS
How long does it take to purchase a ticket online?
You can buy your ticket online up until the day of departure. However, online purchase is not available on the day of departure for some destinations.
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How can I get a refund for my ticket?
You wish to refund a ticket purchased online or via our call center. Simply complete the online refund request form (under the Complaint section). ur teams will get back to you within 48 hours to confirm the amount to be reimbursed based on the reimbursement conditions of your ticket. The refund will be made to the credit card used to purchase your ticket.
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What if I lose my boarding pass?
You can reprint your boarding card at home or send it to your email for printing later. If you're already at the airport, you need to go to the check-in desk
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I have a Safar Flyer Blue card. How do I progress to the Silver level, the Gold one, and then Platinum?
The progression to the Silver and Gold levels depends on your miles or flight status * you accumulate in a calendar year (January 1 to December 31). You just have to reach 20,000 Miles or 15 flights Status * to obtain a Silver level and 35,000 Miles or 30 flights Status * for the Gold level,and 75,000 Miles or 75 Status flights * for the Platinum level.
* Can be accumulated on Royal Air Maroc flights and oneworld partner flights.
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What is the difference between Award Miles and Status Miles?
- Status Miles correspond to miles accumulated exclusively on flights operated by Royal Air Maroc and its oneworld partners during a calendar year (1 January to 31 December) determining the card level (Blue, Silver, Gold and Platinum).
- Award Miles correspond to the total number of Miles accumulated that can be used in exchange for airline ticket, upgrade, excess luggage or other awards.
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Can a Safar Flyer member benefit from other Awards (upgrade, excess luggage allowance) on oneworld airline flights ?
No. A Safar Flyer member is not eligible for the upgrade and excess luggage allowance awards on oneworld airline flights.
He will be able to take advantage of award tickets with all oneworld member airlines.
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Is it possible to book RAM Award tickets on the oneworld website?
No. It is not possible to book Royal Air Maroc award tickets on the oneworld website. The Safar Flyer member can make the booking of his award tickets via the Royal Air Maroc call center or at a Royal Air Maroc agency. The website oneworld presents only the benefits by card status.
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Can the Safar Flyer member benefit from an award ticket with a oneworld airline company of which he or she is not a member of its loyalty program?
Yes. It is possible for a Safar Flyer member to purchase award tickets on all flights of oneworld's partner airlines, even if they are not a member of their loyalty program. Simply apply for an award ticket with one of oneworld's airlines by logging in to the online Safar Flyer under award application. He must have previously made his booking via the call center or at the Royal Air Maroc agency.
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What is the procedure for acquiring awards for a flight from a partner airline?
The award ticket is issued at the Royal Air Maroc agency.
The steps involved in purchasing an award ticket from a oneworld company are as follows:
• Step 1: Booking of the desired route at the agency or call center
• Step 2: Formulation of the request for an Award ticket by the member during his private online session or by filling in the form at the agency
• Step 3: Payment of taxes and ticketing at the agency or call center
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Can a Safar flyer member offer award tickets with oneworld partner airlines to the person of his or her choice?
Yes. It is possible for a Safar Flyer member to offer Award tickets from oneworld partners to the person of his or her choice according to the terms and conditions of the Safar Flyer program.
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Which Safar Flyer card statuses are eligible for Cash & Miles?
All Safar Flyer card statuses are eligible for Cash & Miles provided that the accounts have a minimum of 500 Award Miles on file.
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What flights are eligible for 2x or 3x booster?
All eligible flights taken during the subscription period, that are eligible to Status Miles earn and operated and marketed by Royal Air Maroc.
I booked a flight 1 month ago, is that flight eligible for bonuses under the booster product?
Yes, so long as you had an active status booster subscription on your flight date.
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Test question?
Once I become a member, how do I register my past flights on my Safar Flyer account?
Safar Flyer offers you the possibility to register your Royal Air Maroc flights made up to 6 months before your membership. To do so, go to your online Safar Flyer account at the bottom of the page under the heading « Register your flight » to enter the data of your flight (Ticket number, date of flight, origin / destination and flight number). In the case of a Safar Family account, registration of the missing flight can only be done on the individual account (Blue, Silver, Gold, Platinum). However, the reward miles earned following this flight will be visible on the Safar Family account.
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One of my flights was not credited to my Safar Flyer account. How do I claim my miles?
Log in to your online account and go to the section « Register a missing flight » to enter your flight details (ticket number, date of flight, origin / destination and flight number) included on the e-ticket or boarding pass. Claims for miles earned from our partners require the agreement of the partner concerned. To have your activities automatically registered in your account, always remember to indicate your Safar Flyer card number when buying your flight ticket and when using the services of our partners.
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Can Safar Flyer members with Emerald or Sapphire equivalent status be accompanied by a guest to access oneworld's VIP lounges?
Safar Flyer members of oneworld's Emerald and Sapphire equivalent status may be accompanied by a guest.
The guest must travel on a flight operated and marketed by a oneworld airline.
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Can I make a change to my Cash & Miles ticket? How do you do this?
-You may change the date of your ticket subject to availability and a penalty fee payable in cash.
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As soon as your ticket is exchanged, no refund can be made on the new ticket once 3 months have passed since the exchange.
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To request a ticket change, simply call the call center or go to the nearest Royal Air Maroc agency.
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How many miles do I need for a Cash & Miles ticket?
The miles required to pay for a Cash & Miles ticket depend on your balance, the origin and destination selected, and the fare class chosen.
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How much does my Cash & Miles Child & Baby ticket cost?
The Child & Baby discount available for Royal Air Maroc paid tickets is also applied to Cash & Miles tickets.
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Do I earn miles on my Cash & Miles tickets?